Santa Monica BMW - Service Center

Clean, efficient, friendly and helpful. Loved the video and explanation for the question I had. and the Uber service was super quick! Loved the video and explanation for the question I had. and the Uber service was super quick! More

The service is very relaxed about timing. No rental They now even charge for a ride to my house. Level of service has gone down . Took 20 mins to get my car called up after I came to p No rental They now even charge for a ride to my house. Level of service has gone down . Took 20 mins to get my car called up after I came to pick up. Overall poor service . Feels like they don’t care. More

Alex was great and the whole shop made it very easy to just show up drop off my car and they arrange Uber for you if needed! I’ll be back everytime my neighborhood bmw dealership just show up drop off my car and they arrange Uber for you if needed! I’ll be back everytime my neighborhood bmw dealership More

Alex is fantastic. I have always had a great experience. From a loaner call to keeping me informed every step of the way I have always had a great experience. From a loaner call to keeping me informed every step of the way More

Delivered the job as promised and informed me about the option for the necessary repairs right away . option for the necessary repairs right away . More

I have only been to Santa Monica BMW twice, but both experiences have been wonderful. Such great customer service and individuals who truly care about their customers and vehicles. experiences have been wonderful. Such great customer service and individuals who truly care about their customers and vehicles. More

Great service. Service rep was very good. Completion timing was delayed, but just by one day. Cashier could be polite - at least say "hello" and "thank you" with Service rep was very good. Completion timing was delayed, but just by one day. Cashier could be polite - at least say "hello" and "thank you" with a customer who's paid over $2500. More

No one called me to tell me my car was ready, I came in and they said 10-15, came back 15 more, had to wait another hour and they brought the wrong car out. JC was the only guy that was helpful that actual and they said 10-15, came back 15 more, had to wait another hour and they brought the wrong car out. JC was the only guy that was helpful that actually helped me More

Francisco was so informative in helping me understand what was going on with my car. I felt very well taken care of and knew my car was in good hands. Shane has been very helpful in scheduling and keep what was going on with my car. I felt very well taken care of and knew my car was in good hands. Shane has been very helpful in scheduling and keeping me on top of all my car's needs. Great team at Santa Monica BMW! More

I have purchased and serviced all of my BMWs form SM BMW for over 20 years and have never been disappointed in the service, cleanliness and overall "vibe ". It i hard to maintain this consistency and I am t for over 20 years and have never been disappointed in the service, cleanliness and overall "vibe ". It i hard to maintain this consistency and I am thrilled to be able to count on that here More