Santa Monica BMW - Service Center

Service advisor Pablo is fantastic! For the past 7 years (two leases+) every one of my experiences with SM BMW Service have been outstanding. For the past 7 years (two leases+) every one of my experiences with SM BMW Service have been outstanding. More

I have always had great service from Chris, a well as the mechanics. Thank you. mechanics. Thank you. More

My radio has a problem can not get AM tech help from BMW concierge did not help Manfred was great..so helpful BMW concierge did not help Manfred was great..so helpful More

The absolute worst service; incompetent, rude and dishonest. Makes me regret purchasing a BMW. Next time I'll buy another brand of car. dishonest. Makes me regret purchasing a BMW. Next time I'll buy another brand of car. More

It was really hard to get the service rep to return phone calls and clarify what work was done. calls and clarify what work was done. More

I am not using SM BMW anymore. Pablo Pedia is a disaster in customer service. He is inconsiderate, does not return calls and is generally rude. My vehicle was held there for 6 w Pablo Pedia is a disaster in customer service. He is inconsiderate, does not return calls and is generally rude. My vehicle was held there for 6 weeks and never once was there any follow up from him, I always had to call him multiple times to get him to respond. I am in contact with BMW of North America on this issue. More

Service advisor Chris is friendly and competent , work was done on time and slightly below estimate, basically no issues which is great! was done on time and slightly below estimate, basically no issues which is great! More

service advisor Pablo is great to work with he explains in detail and is very knowledgeable it's been a pleasure working with him and the crew at SM BMW in detail and is very knowledgeable it's been a pleasure working with him and the crew at SM BMW More

Facility is clean, people are courteous, staff is knowledgeable regarding the vehicle. Car was delivered when promised. Service Advisor, Chris Myers, is great. knowledgeable regarding the vehicle. Car was delivered when promised. Service Advisor, Chris Myers, is great. More

Service was excellent. Prompt, friendly, reliable and professional. Everyone was helpful from beginning to end. Prompt, friendly, reliable and professional. Everyone was helpful from beginning to end. More