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Santa Monica BMW - Service Center

Santa Monica, CA

4.1
1,416 Reviews

1,416 Reviews of Santa Monica BMW - Service Center

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November 21, 2024

I waited over 45 minutes to receive my loaner car. This was with an appointment. It started my day off horribly and I was late for my doctors appt. No on seemed to car that I was waiting. Additionally More

by DENISEWEAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no idea who the service rep was
November 21, 2024

Every time I come to service it has been a minimum of four hour wait with an appointment and they said they had no loaner available More

by ANDREABTURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept- Cristal
November 21, 2024

Delayed in getting quotes, estimates after leaving my car for over 24 hours . The need for fast and effective service was all i needed More

by lawrence.frank19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
November 20, 2024

The process was a little different than I was accustomed to, but once I arrived the process was simple and very efficient. I have used MB, Masarati and now BMW, this service center is by far the most effici More

by CHERYLGARRIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Macias
November 19, 2024

First time there and the people were very nice. I was skeptical at first because of all the less than stellar reviews but I was pleasantly pleased with the service on my old BMW. They opened prom More

by george@georgelinorganization.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cissy, Javier
November 18, 2024

I purchased four brand new tires and an alignment. When I drove away and got on the freeway, the chassis stabilization light came on. It stated to drive moderately. I paid $2500 only to still continue More

by CGRAY5272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JC
November 18, 2024

Excellent service which successfully fixed a problem with the battery. Also they were very kind to provide UBER rides from and to the dealership. Won't go anywhere else. More

by yelenaby
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Vidanage
November 18, 2024

Quick service and turnaround for my vehicle I have had excellent service at SM BMW More

by SBPOULTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
November 16, 2024

Came in for an oil change and tire replacement. tire replacement was 25% more expensive than my local maintenance shop. also my infotainment was reset and all my settings were set to factory defaul More

by ROSS.STROME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
November 16, 2024

One of the best BMW dealers in L. A. Ceasar the advisor was very responsive and kept me informed through out the process. 5 stars! More

by ALLCITYLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ceasar
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