Santa Monica BMW - Service Center

This was an appointment for a recall. We wanted to take advantage of the fact that the car would be at the service department and add dashboard cameras. The employee that took care of us: We wanted to take advantage of the fact that the car would be at the service department and add dashboard cameras. The employee that took care of us: A Macias completely ignored our request. We call several times to ask him to install these. He misquoted the price, did not install the cameras and gave us a second estimate three times more expensive when we went to pick up the car. No communication. No integrity. Then if we were to install the cameras he would have to keep the vehicle another week. (and we were going out of the country). We complain to the service manager and requested a phone call. He did not call us back. Very unprofessional for a BMW dealer. Two weeks later I received a call on my cell phone, not from the manager but from A. Macias asking me if we have picked up our car from the service department (We were already back picked up the car two weeks prior to the call). Very strange. More

Had an appointment with Cristal and was there on time and she was working with another customer. No problem, waited the 15 minutes until she was done. She starts walking over before she stops at the walk in she was working with another customer. No problem, waited the 15 minutes until she was done. She starts walking over before she stops at the walk in line & helping her friend who just pulled up. In total, I waited 45 minutes after my appointment time before someone else came over and helped me. I was asking the service reps checking people in if someone else could help me and they told me to just keep waiting for Cristal until I asked them to move the cars behind me so I could leave. At that point another service manager came to help me. Definitely won’t be going back here. Worst customer service I experienced with BMW More

Cristal was amazing and very pleasant to work with. She communicated each step of the process and my vehicle was ready in a timely manor. She communicated each step of the process and my vehicle was ready in a timely manor. More

It was smooth transaction for 1200 checkup for my X5 M Comp. But dealer doesn't have enough loaner cars that I couldn't get it this time. Next time I have to book at least 2 weeks in advance, which is n Comp. But dealer doesn't have enough loaner cars that I couldn't get it this time. Next time I have to book at least 2 weeks in advance, which is not convenient. Service guy was just fine. I will probably go back next time. More

Great service from the entire Service Department team. Great communication and quality. Very pleasant experience, overall! Great communication and quality. Very pleasant experience, overall! More

Great service and attention to details from Chris Myers. The service rep and technical were both great. Great communication. The service rep and technical were both great. Great communication. More

Chris and the entire dealership's service was excellent and exceeded my expectations for quality, timeliness, and cost. and exceeded my expectations for quality, timeliness, and cost. More

8 BMW’s in the last 10 years alone, and all are serviced exceptionally by Santa Monica BMW. exceptionally by Santa Monica BMW. More

Almost no communication and updates about the car. Originally promised a next day update but ended up being 4 days. Originally promised a next day update but ended up being 4 days. More