Santa Monica BMW - Service Center

Jose at the service department was extremely helpful in getting my car fixed and getting it back to me at a timely manner. He is very caring and kind and profesional. getting my car fixed and getting it back to me at a timely manner. He is very caring and kind and profesional. More

Chris Myers was amazing. Great communication and setting expectations. Excellent service. I would recommend Chris and SM BMW Service to anyone. Great communication and setting expectations. Excellent service. I would recommend Chris and SM BMW Service to anyone. More

Professional . Got me in and out on my appointment time. They called me before the time frame to say it was ready. The loaner was clean. Got me in and out on my appointment time. They called me before the time frame to say it was ready. The loaner was clean. More

Crystal and Jimmy were amazing. So grateful for their care, understanding and kindness. It meant so much to me. God bless them!! So grateful for their care, understanding and kindness. It meant so much to me. God bless them!! More

They couldn’t find my key and I waited 40 min after they told me my car would be driven around to meet me. I was furious. told me my car would be driven around to meet me. I was furious. More

Chris attended me well and gave me the info I needed. Car works great. Efficient Car works great. Efficient More

Trustworthy, professional and explain everything Never feel like I’m being ripped off which has unfortunately occurred at other BMW dealerships outside of CA feel like I’m being ripped off which has unfortunately occurred at other BMW dealerships outside of CA More

Excellent service. The service was completed in a timely manner and I was well informed of the service provided. The service was completed in a timely manner and I was well informed of the service provided. More

Chris provides excellent service each time I’ve had my car here. I would recommend this place to anyone needing car care. car here. I would recommend this place to anyone needing car care. More

The process was quick and easy. The rep, Cristal, was professional and timely with her responses. The rep, Cristal, was professional and timely with her responses. More