Santa Monica BMW - Service Center

Good service Mr. myers was great will definitely come back to see him again next time i need service myers was great will definitely come back to see him again next time i need service More

I received very, very, very, very, very, very, very, very very very very, very, very very good service all around. very very very, very, very very good service all around. More

I went to the dealer in response to a recall. Intake was fine with an estimate of a couple of days. After several days I contacted the service rep and was told that the engine was disassembled, Intake was fine with an estimate of a couple of days. After several days I contacted the service rep and was told that the engine was disassembled, but the parts were not in. As a second weekend without a car approached, I said I needed a loaner for the next weekend. I received no call about that, so on Saturday morning my husband and I went to the dealership to request a loan car. The loaner agent there was no help, but he summoned a superior who was able to secure a car for us. This experience was quite unpleasant. I am sorry for the bad review, but it seems unprofessional to treat a BMW driver for many years like this. More

I didn’t receive a phone call or text saying my service was completed. I had to check my email manually was completed. I had to check my email manually More

Alex was great. Will definitely come back. And might also check out the dealership for another certified preowned. Will definitely come back. And might also check out the dealership for another certified preowned. More

Great service, really appreciated the courtesy car wash too. Communication was clear and quick turnaround too. Communication was clear and quick turnaround More

Great dealership! ! My service advisor Chris Myers always takes care of my car quickly and always on top of communicating with me about what is going on with the car. A ! My service advisor Chris Myers always takes care of my car quickly and always on top of communicating with me about what is going on with the car. Always delivers on his promises. More

Our car was ready and no one came to let me know. Wasted 1/2 hour waiting till I approached someone and was told the car has been ready for more than 1/2 hour. Wasted 1/2 hour waiting till I approached someone and was told the car has been ready for more than 1/2 hour. More

Service department was very efficient, courteous, and helpful on my visit for some warranty work. helpful on my visit for some warranty work. More

Excellent service, very professional and courteous. Very efficient and helpful. Very nice service department, and also very clean. Very efficient and helpful. Very nice service department, and also very clean. More