Santa Monica BMW - Service Center

Miserable experience dealing with SM BMW service dept. Unprofessional and do not reply to messages timely. Unprofessional and do not reply to messages timely. More

I have been coming to SMBMW for service for over 25 years and CRISTAL HURTADO is by far and away the best Service Consultant I have ever worked with. Knowledgable, efficient, timely and reachable. More of and CRISTAL HURTADO is by far and away the best Service Consultant I have ever worked with. Knowledgable, efficient, timely and reachable. More often than not when I call her she is there to answer the phone. In the past, I always just got the service consultant's voicemail and would usually have to call repeatedly to either get them to call me back or even better have them actually answer the phone - but that rarely happened. And Cristal walked/talked me through the whole process of watching the videos and approving what needed to be done and putting it in the shopping cart etc. That was all new to me and I was a little nervous about how it all worked. Working with Cristal has made to whole process so much nicer and easier - I used to dread having to do services, repairs etc. with SMBMW. This time is was a pleasure - except for the price tag! More

Great service. My service advisor was so helpful. Car is running great. Everyone was kind and helpful My service advisor was so helpful. Car is running great. Everyone was kind and helpful More

best bmw dealership! ! All the service people there are realy nice and helpful! Danny, the service manager is awesome!! (I go in quite a bit because I have an old bmw.) ! All the service people there are realy nice and helpful! Danny, the service manager is awesome!! (I go in quite a bit because I have an old bmw.) Not to mention they are ethical and can be trusted. Danny keeps telling me not to put any more money into my very OLD bmw! LOL now that's honest! I had gone to a independant (cheaper) mechanic and he tried to sell me brakes. When I went to SM BMW, they said I don't need brakes! For me, finding a mechanic that you can trust is a lot, these days. More

Crystal was great. Really great service. Keep her. She deserves a pay raise yearly. Get Communicator. Really great service. Keep her. She deserves a pay raise yearly. Get Communicator. More

Efficient checking for an oil change (I was in and out in 5 minutes). Kept me informed of the service and check by text and video and then pickup which also was smooth and fast. The service department is e 5 minutes). Kept me informed of the service and check by text and video and then pickup which also was smooth and fast. The service department is excellently run, polite and efficient! More

I would not recommend Crystal. I called twice, and she never returned my call. She wasn’t even there for my service appointment. No excuse to not respond. I called twice, and she never returned my call. She wasn’t even there for my service appointment. No excuse to not respond. More

I was really down on SM BMW after a couple bad experiences there. Chris reshaped my view with excellent care and commmunication. experiences there. Chris reshaped my view with excellent care and commmunication. More

We were very happy with the service center, except it took too long to fix the car. The mechanic was not able to detect the problem quickly and the cat was fixed after a week. took too long to fix the car. The mechanic was not able to detect the problem quickly and the cat was fixed after a week. More

Very happy with service dept, friendly and knowledgable. Car drop off was easy and so was pickup Car drop off was easy and so was pickup More