Santa Monica BMW - Service Center

Was great attending work and the job done fast and the let me know the car is ready let me know the car is ready More

Easy process to book service appointment, good availability on times, efficient check in, and quick turnaround on repairs later that day. Couldn't be better. availability on times, efficient check in, and quick turnaround on repairs later that day. Couldn't be better. More

Service technicians Alex and Susan were very helpful, courteous, and knowledgeable, I will ask for him in the future courteous, and knowledgeable, I will ask for him in the future More

Rude, didn’t complete the work I asked for. Going to a different dealership after my experience. Going to a different dealership after my experience. More

The advisor was basically none reachable. I was not able to communicate with her via text either. But previously I was able to communicate via text with other advisors. Eventually, I had to c I was not able to communicate with her via text either. But previously I was able to communicate via text with other advisors. Eventually, I had to communicate though other colleagues. My car wasn’t ready until after the weekend. There was no communication on that either. I had to find out from someone else. More

Was told it would be 2 1/2 hours wait for me as a “ waiter”. Car was done in about an hour waiter”. Car was done in about an hour More

It was a great and easy experience. Everyone was very nice and helpful. I am very satisfied. Everyone was very nice and helpful. I am very satisfied. More

Everyone was helpful, kind and professional. Really great service from start to finish. I just didn’t get the call when my car was ready but everything else was amazing. Really great service from start to finish. I just didn’t get the call when my car was ready but everything else was amazing. More

These are the fifteen words that I am required to write, so there they are. so there they are. More

No communication with customer No car wash Door opener not paired Your link didn’t play anything to me. Doesn’t work Car was not ready at 5pm opener not paired Your link didn’t play anything to me. Doesn’t work Car was not ready at 5pm More