Santa Monica BMW

Great service! Very attentive! Very happy with the service! Love the convenience of the Uber service! Very attentive! Very happy with the service! Love the convenience of the Uber service! More

As always, good service and very nice staff. Service performed in a very timely manner. Service performed in a very timely manner. More

I've been using Santa Monica BMW since 2006 and they never fail to amaze me! never fail to amaze me! More

We've been using this delaership for over 20 years and continue to be happy with the service. continue to be happy with the service. More

Christopher Meyers is the greatest. ... The ultimate professional, Makes it easy to take care of your car ... The ultimate professional, Makes it easy to take care of your car More

Very poor customer service from Crystal Pablo. She had a rude demeanor and bad attitude. Please retrain or fire her. She looks like she hates working there. She had a rude demeanor and bad attitude. Please retrain or fire her. She looks like she hates working there. More

I wish I could leave 0 stars. I had the ABSOLUTE worst experience with this place from start to finish. I don’t even know where to begin. I reside in NY and found a good deal with I had the ABSOLUTE worst experience with this place from start to finish. I don’t even know where to begin. I reside in NY and found a good deal with this place. At first it all seemed great. The issues started after I signed all my documents. I received absolutely NO updates or communication from henry. He took absolutely no interest in helping me out EVERY SINGLE TIME i called him. This BMW uses prestige as a third party company to register the car and do taxes. Everytime I called Henry he told me to contact prestige and that he has nothing to do with titling/registration/taxes. After HARASSING prestige i was told customers aren’t supposed to be in contact with them and that i PAID bmw to avoid all this back and forth to begin with. HENRY was supposed to be communicating with them and getting back to me. on top of that HE NEVER SUBMITTED some of my documents delaying the process by WEEKS/DAYS. Thats absolutely unacceptable. Moving forward, when I got my car delivered it was FILTHY. When I got my car I was in absolute shock. The outside being dirty was one thing but the inside was atrocious. On top of that it smelled like cigarettes. I had told them to let me use my own transportation company and BMW advised me this company that transported my car was trustworthy. Theyre so trustworthy they gave my car looking like it went through Pompeii. I’m not even exaggerating this entire experience left me mentally drained because i was genuinely so patient with them because I didnt care how long it took i just wanted to be kept in the loop. I’m so heartbroken by how this experience was because i was so excited for my new car. I just took the car to BMW in ny to have it serviced turns out it has an ENGINE OIL LEAK which will cost me about $4000 to fix. BMW of santa monica has deflected every single thing after I gave my signatures. I would suggest if you see a car here from out of state, just dont do it. Its not worth it regardless of the deal you’re getting. I’ve purchased from other companies and never experienced something like this. Ive never felt so fed up and disappointed with someone my entire life the way I did. Del Jr the son of the owner of this dealership knew everything that was going on, and didn’t have the decency to give me a call. Instead he had one of his sales associates dismiss the entire situation via call to my husband when they should have had some courtesy to speak to me directly. Before they claim here with a reply that communication was with my husband, i have call logs and texts of them contacting me specifically when they needed something on their end so they could have called me. All I wanted was an open line of communication and occasional updates and honesty. After taking my money and my signatures they literally changed faces. This place has absolutely no knowledge on how to courteous and respectful. Stay away. Also, when I told them about the leak they told me to take it to a different place to try to have it passed there which is completely shady. More

The foreman Bill Evan’s was just so accommodating to our needs and I was treated incredibly and efficiently! The service tech Colin was just amazing! He took care of my care incredibly and I felt very comfo needs and I was treated incredibly and efficiently! The service tech Colin was just amazing! He took care of my care incredibly and I felt very comfortable and confident that he knew what he was doing! Great job guys, I’ll be back! More

They are awesome. They really go the xtra mile. I had a flat tire and the cutoff for ordering one for the same day was 5 min away and my service agent made it work m They really go the xtra mile. I had a flat tire and the cutoff for ordering one for the same day was 5 min away and my service agent made it work miraculously. Thank you so much More

Chris Myers is always on top of things, and a great guy to deal with. And the rest of the staff has always treated me very well. And they do a great job on my car! to deal with. And the rest of the staff has always treated me very well. And they do a great job on my car! More