Santa Monica BMW

Efficient but not personable. Spotty at intake...very little information about coverage for service required and regarding proposed repairs. Spotty at intake...very little information about coverage for service required and regarding proposed repairs. More

We were extremely pleased with buying our vehicle from Santa Monica BMW. We flew in from out of state, and they went the extra mile to make the process as easy as possible. Santa Monica BMW. We flew in from out of state, and they went the extra mile to make the process as easy as possible. More

BMW has always had superior service. That's a huge reason for buying one. The inspection video is an excellent feature, which I haven't previously seen elsewhere. The discounted Uber to That's a huge reason for buying one. The inspection video is an excellent feature, which I haven't previously seen elsewhere. The discounted Uber to and from the dealership is also a plus. The only suggestion I have for improvement is to bring back the post-service wash, which is standard at most other luxury import service departments. I appreciated that when I had my previous BMW. More

Professional and efficient. thank you to all who helped get my car up and runnng. thank you to all who helped get my car up and runnng. More

Way too expensive, and their automated way of providing repair info/cost is not adequate. Very disappointing. repair info/cost is not adequate. Very disappointing. More

Santa Monica BMW is very attentive, helpful, accommodating, accountable, understanding, and super nice. I highly recommend their service department over all the other BMW service centers I’ve b accommodating, accountable, understanding, and super nice. I highly recommend their service department over all the other BMW service centers I’ve been to in the past More

Worst BMW I’ve been to. 4 hours to get a routine inspection, no communication for 3.5 hours until I called and got a text response. It’s the next day and a malfunction po 4 hours to get a routine inspection, no communication for 3.5 hours until I called and got a text response. It’s the next day and a malfunction pop up has appeared on my screen and I can’t get a single person on the phone. And the GM doesn’t have his voicemail set up?! Will never be returning to this dealership and will be advising every other BMW owner to stay away. More

I drove over a pothole on Sunset Blvd. and destroyed two tires on my BMWi3. I was heading out of town when it happened so I called your service department and spoke with a very nice woman and destroyed two tires on my BMWi3. I was heading out of town when it happened so I called your service department and spoke with a very nice woman (sorry I forget her name!) who said I could either drive it home and have it towed to the shop or I could drive straight there. I said I would drive right over to which she replied “Okay, your service manager will be Sal but be VERY CAREFUL when you’re driving!” So sweet. As promised, Sal was waiting for me and told me that while the replacement tires were in stock, the service department was very busy. I pleaded with him to see if he could get the car fixed that day since I didn’t want to cancel my trip. Thanks to Sal, he had my car ready within an hour! I am so, so grateful for the wonderful service he provided. Thanks for the great experience! More

I bought a new 540i and had a great experience with all of the personnel i dealt with. of the personnel i dealt with. More

Great selection of vehicles, nice sales associates, I greatly appreciate the service I received recently. greatly appreciate the service I received recently. More