Santa Fe Ford

Great experience working with Ron Hinson when purchasing our 2018 Ford Expedition! The entire staff was great and we will definitely work with them again in the future. our 2018 Ford Expedition! The entire staff was great and we will definitely work with them again in the future. More

We have purchased cars from this dealership over the years and always had a hassle free experience. Our recent purchase, this week, did not disappoint. We’ve also had recent dealings with the rental years and always had a hassle free experience. Our recent purchase, this week, did not disappoint. We’ve also had recent dealings with the rental department and Morgan was pleasant and accommodating. We will always do business with Sanat Fe Ford. More

Great experience, Ron Hinson was spectacular, worked with me under a tight schedule. I wouldn't hesitate to recommend to anyone. me under a tight schedule. I wouldn't hesitate to recommend to anyone. More

At 61 years of age I’ve bought a lot of new vehicles. My latest F250 purchase from Sean at Santa Fe Ford was by far the most pleasurable! No high pressure gimmicks… just facts and great communication! Sean latest F250 purchase from Sean at Santa Fe Ford was by far the most pleasurable! No high pressure gimmicks… just facts and great communication! Sean and Jonathon were great to talk to and deal with. Santa Fe Ford has earned my future business and is now my go to dealership! More

The staff at Santa Fe Ford are very friendly and knowledgeable. Zach Andes did an awesome job helping us with the purchase of our truck. Would definitely shop here again. knowledgeable. Zach Andes did an awesome job helping us with the purchase of our truck. Would definitely shop here again. More

ALL CAPS BECAUSE I AM TRYING TO WARN YOU NOW.I ALL CAPS BECAUSE I AM TRYING TO WARN YOU NOW. I PURCHASED A 2020 FORD EXPLORER WITH 5 MILES ON IT IN NOVEMBER 2020 FROM SANTA FE FORD. OVERALL BUYI ALL CAPS BECAUSE I AM TRYING TO WARN YOU NOW. I PURCHASED A 2020 FORD EXPLORER WITH 5 MILES ON IT IN NOVEMBER 2020 FROM SANTA FE FORD. OVERALL BUYING EXPERIENCE WITH THEM WAS GREAT... UNTIL....I HAD THE CAR MERELY A MONTH AND STATRED NOTICING MAJOR CHANGES WHEN MY VEHICLE SHIFTED. I WAS ON THE INTERSTATE AND IT LITERALLY WAS ON CRUISE AND THE WHOLE CAR JOLTED, SLOWED DOWN THEN CAUGHT BACK UP. PROCEEDED TO TAKE MY VEHICLE IN TO GET IT ASSESED, THE CLAIMED IT WAS A RECALL ISSUE AND WOULD BE MONTHS BEFORE THEY GOT THE PART TO REPLACE IN THE TRANSMISSION, THEY STATED IT WAS FINE TO DRIVE AT THIS POINT SO I CONTINUED TO USE MY VHEICLE. THEN IN THE MEANTIME OF WAITING FOR SUCH PART, MY WINDSHIELD WIPERS COMPLETELY STOPPED WORKING WHILE I WAS DRIVING ON THE INTERSTATE IN RAIN AT NIGHT, I RAN OFF THE ROAD, GOT NAILS IN MY TIRES!!!! I SAT ON THE SIDE OF THE INTERSTATE FOR AN HOUR SHUTTING MY CAR ON AND OFF TRYING TO GET THE COMPUTER TO RESET FOR THEM TO WORK AND FINALLY THEY CAME BACK ON. I TOOK IT TO THE SHOP FOR REPAIRS AND THEY CLAIMED THERE WAS NO ISSUE WITH IT, THEY WERE NOT AT FAULT FOR THE NAILS IN MY TIRES AND SENT ME ON MY WAY. FAST FORWARD 2 WEEKS OR SO... SAME ISSUE AGAIN WITH THE WIPERS, SENDS ME ON MY WAY CLAIMING THEY REPLACED THE "SWITCH" AND IT WORKED ONLY TEMPORARY... AND STILL NO UPDATE ON THE TRANSMISSION ISSUE. SO WE CONTINUE, FINALLY CALLED ME IN TO FIX THE TRANSMISSION ISSUE, HAD MY CAR ABOUT 2 WEEKS. SO.. I GOT GET IT BACK, MAKE IT HOME SAFELY AND PULL MY CAR OUT THE GARAGE THE NEXT MORNING AND THERE IS TRANSMISSION FLUID ALL ON THE FLOOR. I WAS SO NERVOUS DRIVING FROM JASPER FL TO ALACHUA NOT KNOWING HOW MUCH FLUID WAS LEFT, BUT NO OTHER LOCAL FORDS COULD GET ME IN AND AS A MOTHER I NEEDED MY CAR ASAP. (THEY DID PROVIDE RENTAL, BUT WHEN I BROUGHT IT BACK WITH LESS GAS IN IT THEN WHEN I LEFT WITH THEY MADE ME PAY THEM CASH TO FILL THE VEHICLE BACK UP, SO UNPROFESSIONAL ESPECIALLY WHEN I HAD TO DRIVE 100 MILES JUST TO TAKE THE CAR BACK AND FORTH THERE) SOO..... I TAKE IT BACK TO SANTA FE FORD AND THEY CLAIMED THE LEFT SOMETHING LOOSE ETC... FIXED IT. NO MORE LEAKING. SO WERE GOOD... THENNN... THE WIPERS GO OUT AGAIN.... TAKE IT BACK, THEY SAID THEY DIDNT HAVE TIME AND THAT THEIR SYSTEM WAS DOWN.. TURNED AWAY AGAIN... THEN THE NEXT TIME I TOOK IT I SPOKE WITH A MAN FROM FINANCE AND HE SAID THAT SINCE WE WERE HAVING SO MANY ISSUES HE WAS GOING TO MAKE IT RIGHT AND JUST LET US TRADE OUR CAR FOR ANOTHER CAR SIMILAR. WE FINALLY FELT SOME RELIEF, ONLY TO FIND OUT THE CARS HE WANTED TO TRADE OURS FOR DIDNT HAVE THE SAME PACKAGES, AND MILES WERE WAY HIGHER. BASICALLY TRYING TO SCREW US OVER. SO AT THIS POINT WE AGREED WE JUST WATED TO TRADE FOR A 2021 FORD EXPLORER. WE MADE ARRANGEMENTS TO SPEAK WITH SOMEONE IN SALES AGAIN AND SAT DOWN WITH THEM... HAHA... SOO....... WE PAID NEARLY 35K FOR A BRAND NEW VEHICLE WE DIDNT EVEN GET TO ENJOY BECAUSE OF THE HASSLE.. AND THEY OFFERED US 28K FOR OUR VEHICLE ON TRADE TOWARDS A 2021 FORD EXPLORER......... SCREW THIS ENTIRE DEALERSHIP. I WAS LIVID... MIND YOU I HAD 7K MILES ON MY CAR, BUT IM NOT STUPID.. WE PUT 5K DOWN AND TRADED MY 2013 EXPLORER IN ON THE 2020... THAT HAD NEARLY 2K EQUITY IN IT, WE DIDNT KNOW AT THE TIME, BUT NOW THAT WE HIRED A LAWYER WE KNOW. SO FROM NOVEMBER 2020 - JUNE 2020, ALMOST JULY I HAVE BEEN IN A CONSTANT BATTLE WITH THIS DEALERSHIP. THEY DONT GIVE A xxxx ABOUT YOU, JUST YOUR MONEY AND WHAT YOU CAN OFFER THEM AND THEIR FAMILYS TABLE!!! NOT TO MENTION EVERYYYY SINGLE TIME I CALLED I WAS ON HOLD 47 YEARS WITH THE RUDEST CUSTOMER SERVICE (BESIDES ONE LADY IN SERVICE) SO... JUNE 2021 - MY LAWYER SETTLED WITH FORD COORPORATE TO BUY BACK MY VEHICLE. IT WAS A LOT OF WORK, BUT WE FIGURED IT OUT TOGETHER. THEY ARE GIVING MY DOWN PAYMENT BACK, EQUITY FROM MY TRADE AND EVERY PAYMENT I MADE ON THE VEHICLE. I DID NOT HAVE TO PAY THE LAWYER, FORD DOES. DO YOUR RESEARCH AND FIND A LOCAL LAWYER IF YOU EXPERIENCE THESE SAME ISSUES AND BE SURE TO DOCUMENT/PHOTOGRAPY EVERYTHINGGGGG!! SAVE ALL REPAIR RECORDS!!! NEVER EVER AGIN WILL I DEAL WITH THIS DEALERSHIP!! I DIDNT WRITE ALL THIS FOR NOTHING!! BE SMART!!!!!!!!!!!!!!!!!! I HOPE THIS HELPS SOMEONE! More

Very friendly and not pushy. Cole Robertson was our salesman and made our experience pleasant and easy. I strongly recommend Santa Fe Ford and Cole for your next vehicle buying experience. salesman and made our experience pleasant and easy. I strongly recommend Santa Fe Ford and Cole for your next vehicle buying experience. More

Zach Andes did a great job with our recent purchase of an 2021 Expedition. We have dealt with Santa Fe Ford for years and are never disappointed! Thanks Guys! 2021 Expedition. We have dealt with Santa Fe Ford for years and are never disappointed! Thanks Guys! More

Thank you Ron, I have purchased a lot of cars, just ask my wife and I want to say this was the best, easiest no pressure deal period. Our next car will be at Santa Fe Ford!!! my wife and I want to say this was the best, easiest no pressure deal period. Our next car will be at Santa Fe Ford!!! More