Santa Fe Ford

Getting a New Car in Alachua County One Thursday not very long ago, I ventured out to a local dealership to just take a look at a car. I live in Gainesville so I went to the Gainesville One Thursday not very long ago, I ventured out to a local dealership to just take a look at a car. I live in Gainesville so I went to the Gainesville auto mile to look at some of the vehicles I had been looking at over the computer for the past few months. I wasn't really looking to get a brand new vehicle that day, figuring I would get it sometime before the year is over. As soon as I pulled in to the Ford dealer in Gainesville, I was greated and rather quickly we reviewed two cars on the lot, one I hadn't shown much interest in (Focus) and then the Fusion, which I was really interested in. We took a test drive and I rather loved the ride, but as soon as we got to the dealership, it was like he forgot I even said I wanted to test drive a few other vehicles, because they gave me a deal on the car. We went over two more cars and that was where it went downhill. Had they not acted like sharks I probably would be writing a good review for them! They were really interested in selling me the car, and when I said I needed to think about it, the salesman pulled out the jailer. He brought his sales manager in on me (I'm 21) despite me saying I was looking for something later in the year, not looking right now, and trying to explain that to them, the sales manager wasn't taking no or any excuse from me. I felt so pressued into giving them a number that it completly ruined my experience, to the fact that while they wanted to say they'd give me a deal to earn my business, they had pretty much lost it. I threw out a number I felt would get me out of there, but painfully they found someone who would take that number. I had to call my grandfather to come bail me out. Why all that for someother dealer? well, I figured it is better to see why Santa Fe is highly rated and always gets a good review. The following Saturday after the worst car buying experience I've ever had, my grandparents and I eventually made our way up to Alachua to look at some of the cars at Santa Fe Ford, as well as hoping for some better customer service. Boy did I find it. As soon as we pulled in, some salesmen greated us and let us look around the lot a little bit, especially while he was getting a new fusion from the back. After pulling the vehicle around, Brent allowed us to look at a few used cars as well as explain some of the features of the vehicles without really pressuring me into picking any specific one. I test drove a slightly older fusion, and the 2014 fusion in a way I hadn't had one since the last time I bought a car. Not only did the lack of being manhandled into choosing a car make them feel like a better dealer, but their treatment of you is so much better than the Ford in Gainesville that I no longer even wanted to bother thinking about that day. They officially lost my business as Santa Fe earned that business. Brent was polite and answered our questions as best he could. I returned the next week and went through the long process of purchasing the fusion. Oh another thing to about the vast difference a few miles can make, the Ford in Gainesville wouldn't stop calling or texting or emailing me about the car and coming back in for the sale. On the day I bought my new car, they begged me to come back down so they can earn my business. All they cared about was earning my business by my wallet over how I felt as a customer. Brent and Santa Fe made me feel good, and comfortable. They let me leave the lot after looking at the cars that first day, rather than gang up on a kid in the corner like their competitor just because I showed up. I was on vacation not long after getting the car, and that dealer called again when i finally told him, that Santa Fe earned my business over them. If you are looking for a new car in Alachua County, I would certainly give Santa Fe ford your time, whether you are a ford person or not. They will treat you like a person, rather than prey. If I had to do it all over again with the knowledge that I have, I would never have went to that other dealer. Do your research and read the reviews, before you got out to a lot and get suffocated by hungry salespeople. More

Satisfied with purchase Brent did a great job selling me my new F 150. I had an issue with the leather on a seat and Brent was very helpful in getting the problem fixed. I pl Brent did a great job selling me my new F 150. I had an issue with the leather on a seat and Brent was very helpful in getting the problem fixed. I plan to make my next purchase at Santa Fe Ford More

Thank you! We had not planned on purchasing a new vehicle but the service we received from everyone at Santa Fe Ford was so memorable and top notch we have been We had not planned on purchasing a new vehicle but the service we received from everyone at Santa Fe Ford was so memorable and top notch we have been telling all of our friends and family to make the trip. That says a lot when we live over 3 hours away. Thank you Joey for going above and beyond. We appreciate it! More

New vehicle purchase My recent experience at Santa Fe was great. I looked online first and then went to the dealership where Joey meet us in the parking lot asked how he c My recent experience at Santa Fe was great. I looked online first and then went to the dealership where Joey meet us in the parking lot asked how he could help us asked about a 2011 Ford Fusion he took us and showed us the car. Joey let us take it for a test drive. Joey was very helpful in getting us financed since we have bad credit. They also took my trade in with no problem. This by far was the best car buying experience that my husband and I have had. Thank you very much Joey Key for all your hard work! We love the car and will be customers of yours for life. Thanks again, Paul and Gina Jones Starke, Fl More

Buying new car. I highly recommend this dealership. Our salesman, Ron Hinson, went the extra mile during our purchase process. He had the answers to all of my quest I highly recommend this dealership. Our salesman, Ron Hinson, went the extra mile during our purchase process. He had the answers to all of my questions and concerns before I could even get them out of my mouth. The process was smooth and efficient which is what you would expect from such an experienced staff. More

Santa fe Ford Ron was very helpful with getting us in our 2011 Ford Fiesta. Will definitely do business with Santa fe Ford again. Such great and nice people Ron was very helpful with getting us in our 2011 Ford Fiesta. Will definitely do business with Santa fe Ford again. Such great and nice people More

Best experience Great experience, easiest time buying a car. I definitely would recommend Santa Fe Ford. Both me and my wife enjoyed Brent and the rest of the staff. Great experience, easiest time buying a car. I definitely would recommend Santa Fe Ford. Both me and my wife enjoyed Brent and the rest of the staff. More

Wonderful service They were wonderful. They were very patient with us despite our difficulties with our insurance companies and they were very flexible with our demand They were wonderful. They were very patient with us despite our difficulties with our insurance companies and they were very flexible with our demands. Brent was excellent at looking out for us and stayed in contact throughout the multiple day ordeal. I'm sure he was rather annoyed after three days of dealing with us but he took extra care of us and we appreciated everything they did for us. More

Great experience.. Brent was very genuine about helping me with the entire process. Very straight forward and created a stress free environment. Great staff all around o Brent was very genuine about helping me with the entire process. Very straight forward and created a stress free environment. Great staff all around over there. More

dream car by RICKIE ARMOUR my wife and i stopped by just looking.we were greeted by Tim a very nice man.we ask if they had a Nissan Juke on the lot because that is my wife's dre my wife and i stopped by just looking.we were greeted by Tim a very nice man.we ask if they had a Nissan Juke on the lot because that is my wife's dream car.Tim took us to the only one on the lot I saw my wife light up with a school girl smile . she test drove the car. when she got back she was in love.Tim helped us get all paper work filled out quickly.we found out this was his first day on the job and we were his first clients.we are very proud of the way he treated us . ( the only thing tat was wrong was my wife was promised a wash and wax job on the car when it came out they had only rinsed it off but she was so happy i did not say anything. i just washed and waxed it myself) More