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Santa Fe Ford

Alachua, FL

4.7
2,944 Reviews

16330 NW US Hwy 441

Alachua, FL

32615

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Showing 2,944 reviews

October 16, 2024

Horrible dealership refuses to take responsibility for its service department refuses to provide proper service to his customers does his little work as possible performs as little effort as possible, The More

by bkncrete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
October 01, 2024

This is the second vehicle bought from them. Aleays easy to work with and great prices. Sean, my sales guy, was great and friendly. More

by ZombieHunter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean McCaulley
September 10, 2024

Great motivated employees that strive to achieve customer satisfaction. Great service department. Deshia Bryan goes above and beyond. It's a pleasure dealing with her and keeping the new car in good shape. More

by stuffany.things
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Deshia Bryan, David Zick
September 03, 2024

Mr. Darrius Jones had amazing customer service, was very helpful throughout the process of buying my first car!!! Couldn’t ask for a better dealer!!!!!!!! More

by Lw2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrius Jones
September 03, 2024

Incredibly disappointing. Unable to test drive a pick up truck without a deal in place. More

by Jay
Recommend Dealer
No
Employees Worked With
Sean McCaulley
Sep 04, 2024 -

Santa Fe Ford responded

I’m sorry you had a bad experience Jay, but we do have a company policy in place with specialty vehicles like the Raptor you were looking at as far as putting unnecessary miles on them without knowing the terms of the deal. If we allowed everyone who wanted to drive them we would have hundreds if not more mileage on them and then a discerning buyer such as yourself would be hesitant to buy a truck with that type of mileage. I’m sorry you don’t agree with our policy, most of our customers looking at these type of vehicles appreciate the fact we do not allow everyone to test them out thus assuring them of getting the vehicle as “new” as possible when they purchase. Please feel free to reach out with any further questions. Jason Stevens 352-474-1202

September 02, 2024

people are people friendly, Mr. Jones is very knowledgeable of the car business, great salesman skills, he answered every question with assurance of making sure we got the best deal More

by annettelarkin7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrius Jones
August 30, 2024

Amazing customer service! I’ve gotten all of my vehicles from SF Ford in alachua even my rentals and I am always satisfied! More

by swilliams24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrius Jones
August 30, 2024

Darrius Jones was the best employee! ! very helpful & resourceful! He answered every question to the best of his advantage! I will be returning. More

by lei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrius Jones
August 30, 2024

Excellent, caring, knowledgeable Sales team and service department. I highly recommend Santa Fe Ford for new car purchase and service. I used Santa Fe Ford service on my van for over 10 years, always on a More

by Pickyourveggies
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Key, Ron Hinson, Bobby Cade, Brent Hitt, Chris Cone, Darrius Jones, Sarah Anderson, David Zick, Zach Andes
Aug 30, 2024 -

Pickyourveggies responded

I also want to acknowledge Desha, who is my Service go to girl! She has always be straight and honest with me!

August 22, 2024

Great dealership. Very friendly people both I'm the sales and service areas. I have bought several vehicles here over the years and will keep coming back. More

by eric129
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne Weeks