
Santa Fe BMW
Santa Fe, NM
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The service rep was bullying and intimidating—he was more focused on the rating I’d give his service than he was with my comfort. He put me on the spot and demanded to know how I’d rate his service. He told focused on the rating I’d give his service than he was with my comfort. He put me on the spot and demanded to know how I’d rate his service. He told me he “feeds his family” based on customer service responses and ten minutes later when I asked if had children, he said no. I have been a BMW customer for over ten years and this was one of the worst and most uncomfortable interactions I’ve had with a BMW customer service rep. Interestingly, both negative experiences I’ve had were at Santa Fe BMW. More
Both the salesman and the finance manager were extremely helpful. All my questions were answered, and I now feel comfortable driving the vehicle. I also know that when I need any other information, I shal helpful. All my questions were answered, and I now feel comfortable driving the vehicle. I also know that when I need any other information, I shall receive assistance there. It was actually an enjoyable experience, which is saying something as another driver had totaled my car! I did not expect to have a good time purchasing a replacement vehicle. More
This was a great first maintenance experience. The work was done in a timely fashion and the service agent was great about keeping me informed on the progress. The work was done in a timely fashion and the service agent was great about keeping me informed on the progress. More