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Santa Cruz Toyota - Service Center

Capitola, CA

4.2
242 Reviews

242 Reviews of Santa Cruz Toyota - Service Center

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June 07, 2025

Came in for an oil change and they got the work done very quickly. Pablo was he was t to work with. More

by JLCA310
Recommend Dealer
Yes
Employees Worked With
Pablo
Jun 09, 2025 -

Santa Cruz Toyota responded

We appreciate the outstanding review and your business! Our team looks forward to your next visit.

June 07, 2025

Had a little trouble getting a call back to schedule but once the vehicle was in they were great. Our service person Mark Maciel was fantastic. More

by marcgherardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Maciel
Jun 09, 2025 -

Santa Cruz Toyota responded

We appreciate the feedback and your business! Thank you for choosing Santa Cruz Toyota!

June 07, 2025

Friendly, competent, trustworthy and reliable on time frames and estimated costs. Also dependable on checking other needed services. More

by kew0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business! See you next time.

June 07, 2025

Great customer service. Had me in and out in about an hour. Nice waiting area too! More

by WG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer. Can’t recall his name.
Jun 09, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business. See you next time!

June 06, 2025

We received excellent service from your Representatives from the beginning of our contact to the very end. Richard was very helpful with the selection and explanation of everything about the vehicle, m More

by tonort1
Recommend Dealer
Yes
Employees Worked With
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Brabo, & Johnny Valencia
Jun 06, 2025 -

Santa Cruz Toyota responded

Thank you for the outstanding review and recommendation! Our team enjoyed working with you, and we hope to see you again!

June 06, 2025

Schultz is the greatest! !!jjjjjjjjjjjjkkk kkkkk nbb cvvc c g g v g g g More

by agmeschi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jun 06, 2025 -

Santa Cruz Toyota responded

Thank you for the great rating and your business!

June 06, 2025

Service team is attentive and listens to my needs. Provide thorough review of work needed Plus completed in reasonable timeframe. More

by Jobie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark service adviser
Jun 06, 2025 -

Santa Cruz Toyota responded

We appreciate the outstanding review and your business! Our team enjoyed working with you, and we hope to see you again!

June 06, 2025

Generally I have always experienced excellent customer service. I didn't feel in this case they handled well a minor request to look at a clogged washer nozzle. Maybe an honest error but I was quoted a pr More

by steveschnaar
Recommend Dealer
No
June 06, 2025

Excellent customer service. Mark is very congenial and customer oriented. Have always had excellent customer service from your dealership. Thank you! More

by lotionlady65
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mark - service
Jun 09, 2025 -

Santa Cruz Toyota responded

Thank you for the 5-stars and your business! We will see you next time.

June 06, 2025

It always gives me the confidence to know my old truck is in the best condition after a visit to Toyota of SC. Since it's 34 yrs old and I bought it from you, no one has ever touched it besides your service More

by ridgecrestpacas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Norton, Mike, Lia, Hunter. Many others over the yrs.
Jun 09, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business! It is always a pleasure working with you, and look forward to your next visit!