Back

Santa Cruz Toyota - Service Center

Capitola, CA

1.3
37 Reviews

37 Reviews of Santa Cruz Toyota - Service Center

Sort by
June 08, 2019

Great service! Efficient and friendly service. I've been a loyal customer for years and have had no complaints at all. Would recommend to all Toyota owners. More

by toyotafan
Recommend Dealer
Yes
Employees Worked With
Bryon
Jun 19, 2019 -

Santa Cruz Toyota responded

Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com

June 02, 2019

Best dealership to work with. Mikell is honest and true to Gets your car done when promised! Honest and fair pricing. Checked to make sure my tires were safe and other things like wipers. Would definately go a More

by Sandraej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikell Johnson
Jun 03, 2019 -

Santa Cruz Toyota responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com

May 15, 2019

Maintenance Day prepaid is great It was so nice to drop in and be taken care of without needing an appointment on a mid-week afternoon. Friendly greetings from many employees and quic More

by robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2019 -

Santa Cruz Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com

April 04, 2019

Quick and easy Check in and service was really fast, easy, efficient and Bryon was very polite. Cost of the service was under estimate which was a pleasant surprise. More

by AmaranteP17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryon O’Neal
Apr 09, 2019 -

Santa Cruz Toyota responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com

March 28, 2019

Great Service We've been customers here for over 15 years. Service has always been nothing short of stellar. My most recent service advisor, Bryon, was very helpfu More

by Dorothy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryon
Apr 02, 2019 -

Santa Cruz Toyota responded

Dorothy, thank you for the awesome feedback! You're right, Bryon is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com

March 02, 2019

Quick, efficient, polite, competent, and economical My arrival/intake was quick and efficient, my shuttle ride to and from downtown was pleasant and quick, and my brief wait for my car to finish was als More

by Charles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Caligiuri
Mar 05, 2019 -

Santa Cruz Toyota responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com

February 28, 2019

Toyota Tacoma Prompt, on point and Mark Maciel took time explaining to me what was done / result of the maintenance. Mark also mentioned what maybe needed for part More

by ToyotaTacoma7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Maciel
Feb 28, 2019 -

Santa Cruz Toyota responded

Thanks for your outstanding review, ToyotaTacoma7! I'm very happy to hear that Mark was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com

January 16, 2019

Professional and Courteous It was extremely easy the use the on-line scheduling tool to make the service appointment. The Toyota staff were quick and thorough in checking me in More

by satisfiedcustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Langlais
Jan 17, 2019 -

Santa Cruz Toyota responded

Thank you for sharing your experience with us! We are thrilled to hear that our staff was quick & thorough, and that we ensured that your truck was getting the appropriate service. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com

January 06, 2019

Friendly professionals Friendly and knowledgeable staff make the wait for service a positive experience. The complimentary coffee and service shuttle are a bonus. I have e More

by MSWheeler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2019 -

Santa Cruz Toyota responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Toyota of Santa Cruz. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com

September 06, 2018

SATISFIED Great staff! Friendly workers when I went to get my maintenance. Isidro helped me and was very kind and friendly. Definitely recommend my friends to g More

by Jenn24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Aviles
Sep 06, 2018 -

Santa Cruz Toyota responded

Thank you for the excellent review! It is great to know that our staff was able to provide you with such a positive service experience. Please feel free to call or stop by if there is anything else we can do to help you! Regards, Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com