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337 Reviews of Santa Cruz Toyota - Service Center
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May 02, 2025
Absolutely insane waiting times and no way to make an appointment and have someone actually begin working on your car when you drop off. I was talked into a maintenance plan that covers oil changes and t appointment and have someone actually begin working on your car when you drop off. I was talked into a maintenance plan that covers oil changes and tire rotations and it takes them an average of 5 and half hours to complete an oil change. Completely ridiculous. More
by Dingles
Verified CustomerEmployees Worked With
Service dept
May 02, 2025
Service staff was really great making me feel welcomed and took special care of my old truck as all the newer cars. Also the Shuttle service was prompt and the drivers were friendly and respectful. and took special care of my old truck as all the newer cars. Also the Shuttle service was prompt and the drivers were friendly and respectful. More
by viva_delsol94
Employees Worked With
Hunter Jacob
May 02, 2025
Easy to schedule an appointment. As soon as you arrive, someone is there to greet you and get you checked in. Everything is explained clearly. The shuttle service is great. The servi As soon as you arrive, someone is there to greet you and get you checked in. Everything is explained clearly. The shuttle service is great. The service gets done in a timely manner. The waiting area is clean. More
by elinarher
Employees Worked With
Ashley
May 01, 2025
Service writer not engaging or welcoming. He wasn't outright rude just matter of fact and never smiled and wasn't personable. Called for pick up and was told vehicle ready and drove to pic He wasn't outright rude just matter of fact and never smiled and wasn't personable. Called for pick up and was told vehicle ready and drove to pick up and not ready. Had to wait another hour. More
by declined2
Employees Worked With
Mark the young man
May 01, 2025
I was given great customer service and had the full service explained and notified as each was done service explained and notified as each was done More
by jonstuart
