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Santa Cruz Toyota - Service Center
Capitola, CA
37 Reviews
Today:Open today 7:00 AM - 6:00 PM
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37 Reviews of Santa Cruz Toyota - Service Center
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July 27, 2021
It took them 4 hours to tell me they couldn't fix a simple nail in my tire and I'd have to buy a new one, then told me it would be ready when I got there, then when I told them I wanted my old tire (wh simple nail in my tire and I'd have to buy a new one, then told me it would be ready when I got there, then when I told them I wanted my old tire (which they clearly did not expect to hear), it took them 45 more minutes to produce it - never got the nail like I'd asked for. It seems obvious that someone doesn't want to do their job. Management should refund my expense. This was the worst experience I've had at a Toyota dealership. More
by lillygorilly
Employees Worked With
Dave Rotter
June 15, 2021
Not blaming the folks that work there but management- if I have to leave my car for a simple oil change for 4 hours after making an appointment a week ahead somebody doesn’t know what they are doing- it’s g I have to leave my car for a simple oil change for 4 hours after making an appointment a week ahead somebody doesn’t know what they are doing- it’s gone from bad to worse - why bother if you can’t even do a simple thing like that in a timely manner. More
by NXH7000
Employees Worked With
March 04, 2021
Their service department is actually worse than their sales department. When I brought my car in for a warranty problem, they told me I didn't know what I was talking about and my car doesn't have any pr sales department. When I brought my car in for a warranty problem, they told me I didn't know what I was talking about and my car doesn't have any problems. I have a RAV4 that has known gas tank issues. The service guy refused to document my issue and the sales manager didn't return my 3 phone call. Service guy told me my gas tank was 4 gallons smaller than it actually is which is why he claimed I didn't have any problems. We went to showroom floor to look at another new vehicle's Maroni sticker and he finally admitted I was correct. Scary when I know more about the vehicle than a service tech. More
by Sally Smith
Employees Worked With
September 28, 2019
My 10,000 mile checkup My service representative was friendly and quite responsive to my situation. He quickly helped me to understand what services I was to have on my auto My service representative was friendly and quite responsive to my situation. He quickly helped me to understand what services I was to have on my automobile's appointment. The service was tire rotation and checking all fluid levels. They even washed my car prior to taking it home. We've been doing business with Toyota Santa Cruz for many years. It is a pleasure doing business with Toyota Santa Cruz. More
by 14275jg
Employees Worked With
Bryon in Service
September 16, 2019
Really Saved My LIfe!!! Your staff really helped me, in a time a great stress. I was on my way to an important meeting with a surgeon, about 60 miles away, in two hours, and Your staff really helped me, in a time a great stress. I was on my way to an important meeting with a surgeon, about 60 miles away, in two hours, and suffered a nail penetration of my rear tire. I limped into the dealership and they prioritized my repair, enabling me to get to my appointment on time. All of your folk were wonderful, especially your representative, Brian, who organized and executed the entire process. I already thought the dealership was the best in the business but thank you so much, again, you have my undying loyalty and all my future business. More
by JBW
Employees Worked With
Brian
August 17, 2019
Excellent service advisor Andrea was very professional, friendly, Service appt was quick yet efficient, great communication. My 4 runner was sparkling clean when I left. Thank Andrea was very professional, friendly, Service appt was quick yet efficient, great communication. My 4 runner was sparkling clean when I left. Thank you Andrea :) More
by 4 runner Gal
Employees Worked With
Felipe the Porter was great too!
July 22, 2019
Consistently excellent customer care It’s apparent that good personal connection and friendly customer service are the priorities at Toyota of Santa Cruz. I felt that my questions and c It’s apparent that good personal connection and friendly customer service are the priorities at Toyota of Santa Cruz. I felt that my questions and concerns were all addressed thoroughly and in a very reassuring manner. I even received information about how to optimally schedule my next three service visits to take advantage of my two-year window of covered service visits. Thank you. More
by Bonnie
Employees Worked With
Andrea Mello and Candice
July 16, 2019
35000mile service for my 4 runner Set up an appointment online brought it in 3 hrs later service was complete in 1 hr and my vehicle was washed Great service from service writer Edwin Set up an appointment online brought it in 3 hrs later service was complete in 1 hr and my vehicle was washed Great service from service writer Edwin Rodriguez More
by Scfishin
Employees Worked With
Edwin Rodriguez
July 03, 2019
Great Service! My vehicle needed it's 15,000 mile service. I arrived for my appointment on time and was told how long the service would take. My service was comple My vehicle needed it's 15,000 mile service. I arrived for my appointment on time and was told how long the service would take. My service was completed within the promised time frame and they even washed my vehicle for me. The service rep took the time to explain what services were preformed and let me know that the tire tread, brake pads, air filter, etc. all looked good. He set up my next service for me and was extremely friendly and helpful. More
by juls917
Employees Worked With
Bryon O'neal, Service Advisor
June 22, 2019
Thanks Once Again Super fast and Friendly Staff! Very professional and systematic!!! Always a quick response and Service time.. I wouldn't take my business anywhere els Super fast and Friendly Staff! Very professional and systematic!!! Always a quick response and Service time.. I wouldn't take my business anywhere else. Thank You! More
by Jrad1972
Employees Worked With
