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Santa Cruz Toyota - Service Center

Capitola, CA

4.3
235 Reviews

235 Reviews of Santa Cruz Toyota - Service Center

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June 08, 2025

Did not really explain to me what was wrong with the part that was replaced it was unlikely for it to break considering the milage wasn’t that much and I asked to take the old parts with me but they didn’t p More

by Ian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark maciel
June 07, 2025

Mark Schultz will keep me coming back! Great guy! Down to earth and doesn't try to push things on you! Exceptional service! Doesn't treat you like a customer, but as a person! More

by N8colgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 09, 2025 -

Santa Cruz Toyota responded

Thank you so much for taking the time to share this with us! Our team enjoyed having you here, and we wish you many happy miles. Come on back to see us!

June 07, 2025

Advertised complimentary car wash but never delivered. Otherwise, the oil change service was straightforward. Thanks. More

by Customer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Jun 09, 2025 -

Santa Cruz Toyota responded

We appreciate the feedback and our team hopes to have the opportunity to work with you again!

June 07, 2025

Came in for an oil change and they got the work done very quickly. Pablo was he was t to work with. More

by JLCA310
Recommend Dealer
Yes
Employees Worked With
Pablo
Jun 09, 2025 -

Santa Cruz Toyota responded

We appreciate the outstanding review and your business! Our team looks forward to your next visit.

June 07, 2025

Had a little trouble getting a call back to schedule but once the vehicle was in they were great. Our service person Mark Maciel was fantastic. More

by marcgherardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Maciel
Jun 09, 2025 -

Santa Cruz Toyota responded

We appreciate the feedback and your business! Thank you for choosing Santa Cruz Toyota!

June 07, 2025

Friendly, competent, trustworthy and reliable on time frames and estimated costs. Also dependable on checking other needed services. More

by kew0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business! See you next time.

June 07, 2025

Great customer service. Had me in and out in about an hour. Nice waiting area too! More

by WG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer. Can’t recall his name.
Jun 09, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business. See you next time!

June 06, 2025

We received excellent service from your Representatives from the beginning of our contact to the very end. Richard was very helpful with the selection and explanation of everything about the vehicle, m More

by tonort1
Recommend Dealer
Yes
Employees Worked With
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Brabo, & Johnny Valencia
Jun 06, 2025 -

Santa Cruz Toyota responded

Thank you for the outstanding review and recommendation! Our team enjoyed working with you, and we hope to see you again!

June 06, 2025

Schultz is the greatest! !!jjjjjjjjjjjjkkk kkkkk nbb cvvc c g g v g g g More

by agmeschi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jun 06, 2025 -

Santa Cruz Toyota responded

Thank you for the great rating and your business!

June 06, 2025

Service team is attentive and listens to my needs. Provide thorough review of work needed Plus completed in reasonable timeframe. More

by Jobie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark service adviser
Jun 06, 2025 -

Santa Cruz Toyota responded

We appreciate the outstanding review and your business! Our team enjoyed working with you, and we hope to see you again!

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