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Santa Cruz Toyota - Service Center

Capitola, CA

4.3
505 Reviews

505 Reviews of Santa Cruz Toyota - Service Center

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August 24, 2025

It took a long time but Mark hung in there and was super right on working with Tiffany. In service and communicating with me. More

by Csoussloff
Recommend Dealer
Yes
Employees Worked With
Mark Schultz, Kyle
August 24, 2025

This service department is much different than most Toyota Service Departments, I have experienced. Tim our service rep was very helpful and explained everything. We were traveling when this happened More

by mauiboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
August 24, 2025

Professional, kind and caring staff. That is why I will always buy Toyota. Please Text/email if you have any promotional leasing rate. Looking for DEALS More

by Ehoushmand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Skog
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2025

Professional staff from the receptionist answering the phones to the service parts department. However the guys in black are hustling for a buck. I have had my vehicle serviced and paid $430 for ongoing 5 More

by Stabenjeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not on list
August 22, 2025

Staff at SC Toyota are professional, timely and took care of all of our needs. Highly recommended! More

by Al W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Said *****
August 22, 2025

On schedule. Comfortable waiting: complementary hot drinks and snacks were available. Good experience. Service accomplished. More

by jdb3
Recommend Dealer
Yes
Employees Worked With
Omar Ruiz
August 22, 2025

The mirror replacement was well done and completed promptly. The waiting room had good Internet. More

by hoganrp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2025

The service was Greast. It was very Fast and easy. I like that shuttle is available if needed. The customer service was also very good. More

by mas.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business!

August 21, 2025

Always a joy to work with. They make the process understandable of what needs to be done or has been done to my car. More

by jmskms
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was in the service are
Aug 22, 2025 -

Santa Cruz Toyota responded

We’re delighted to hear about your great experience!

August 21, 2025

Fast , always on time. Calls for any question I trust the dealership and the mechanic More

by brookeambrossini
Recommend Dealer
Yes
Aug 22, 2025 -

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

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