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This rating includes all service center reviews, with more weight given to recent reviews.
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227 Reviews of Santa Cruz Toyota - Service Center
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June 09, 2025
Easy to make the appointment. I liked the people that I dealt and the very cordial shuttle driver I liked the people that I dealt and the very cordial shuttle driver More
by kell
Verified CustomerEmployees Worked With
June 09, 2025
I think they’re great; professional, competent, welcoming, friendly, and often complete the work on my car in half the time. welcoming, friendly, and often complete the work on my car in half the time. More
by annlopez7
June 08, 2025
Did not really explain to me what was wrong with the part that was replaced it was unlikely for it to break considering the milage wasn’t that much and I asked to take the old parts with me but they didn’t p that was replaced it was unlikely for it to break considering the milage wasn’t that much and I asked to take the old parts with me but they didn’t put it in the car so i was wondering if it was really broken or if it was just the connection of the electrical and they inserted a wire on my key fab probably to hang it and scratched and opened the side of the key fab a bit. He wasn’t really helpful and ignored my instructions. More
by Ian
Employees Worked With
Mark maciel
June 07, 2025
Mark Schultz will keep me coming back! Great guy! Down to earth and doesn't try to push things on you! Exceptional service! Doesn't treat you like a customer, but as a person! Great guy! Down to earth and doesn't try to push things on you! Exceptional service! Doesn't treat you like a customer, but as a person! More
by N8colgan
Employees Worked With
Service department
June 07, 2025
Had a little trouble getting a call back to schedule but once the vehicle was in they were great. Our service person Mark Maciel was fantastic. once the vehicle was in they were great. Our service person Mark Maciel was fantastic. More
by marcgherardi
Employees Worked With
Mark Maciel
June 07, 2025
Friendly, competent, trustworthy and reliable on time frames and estimated costs. Also dependable on checking other needed services. frames and estimated costs. Also dependable on checking other needed services. More
by kew0
Employees Worked With
June 06, 2025
We received excellent service from your Representatives from the beginning of our contact to the very end. Richard was very helpful with the selection and explanation of everything about the vehicle, m from the beginning of our contact to the very end. Richard was very helpful with the selection and explanation of everything about the vehicle, making the entire process exciting and painless. Nathan and Johnny helped with and explained the financials. They made the process fun and exciting. A big thank you to them all. We would recommend Santa Cruz Toyota to our friends and family. More
by tonort1
