Sansone Toyota

My experience yesterday with Sansone Toyota was the most pleasant encounter I have EVER had with a auto dealership. The staff with whom we met were polite, knowledgeable and helpful. We were both very ple pleasant encounter I have EVER had with a auto dealership. The staff with whom we met were polite, knowledgeable and helpful. We were both very pleased with our purchasing experience. Thanks so much! More

The car price was set over the internet and phone. I have done my homework before going to the dealership, so I knew exactly what we need. We were met by Vinny Crispino .From the start Vinny was open and hon done my homework before going to the dealership, so I knew exactly what we need. We were met by Vinny Crispino .From the start Vinny was open and honest about pricing and our options. He really seemed to know what he was taking about and made incredibly low pressure on us throughout the negotiation process . Sales manager John Bellas was very pleasant, professional and patient. They were all trying to accommodate us. We stayed in the dealership for about 2 and half hours and were able to drive our new car home. We were treated wonderfully and everybody was very helpful. This was a very pleasant car buying experience. More

Took car in for a warranty issue. Picked up car and it seemed fixed for about an hour. Had to take it back and then the excuses started. First excuse "We can't fix your seat because it's aftermarket'...um seemed fixed for about an hour. Had to take it back and then the excuses started. First excuse "We can't fix your seat because it's aftermarket'...ummm we bought it like that from the dealer. It's called a limited edition. Second Excuse "It's the leather making the noise"...ummm never knew that leather snap, crackled and popped...maybe Rice Crispies wants to feature our car in their ads. We asked them if they could try changing the seat and they said no...too expensive and it's only an annoyance issue not a safety issue so we're out of luck. Funny how they 'fix' the leather noise for an hour after they adjust the seat...and then the noise comes back. But it's all about saving money not doing what's right. Oh and everytime we take the car in there's a new scratch on it. This went from being a great place to get serviced to an 8 minute oil change joint that doesn't care. Not worth the price. More

Made a visit to the dealership and test drove the car. Price was agreed upon - could not complete the transaction due to time constraints. I returned to the dealership to complete the transaction the next Price was agreed upon - could not complete the transaction due to time constraints. I returned to the dealership to complete the transaction the next day and even sent away my ride to the dealership. I was informed by the sales management team that the calculations done by the sales manager were wrong and that there was an uptick in price. When I announced that I was leaving, the sales managers was rather rude. I do have to say that the sales person (Mohammed Elbery) redeemed himself by giving me a ride back to my workplace. More

DO NOT BUY anything from this place especially from this sales rep, JASON VALDEZ and his manager, ALBERT VALDEZ! We bought a Prius III recently and they tricked us into thinking that we were paying 23k f sales rep, JASON VALDEZ and his manager, ALBERT VALDEZ! We bought a Prius III recently and they tricked us into thinking that we were paying 23k for the price of the vehicle. After we completed the deal and paperwork, we realized that we are paying almost 30k for the car. When we asked Jason to explain, Jason turned around and said the 23k is the total amount financed including our $6500 down payment. This brings the total price of the car to $29500! This is more than the MSRP of the car! It makes no sense at all and he insisted that we were negotiating on the total FINANCE price including the down payment. We didn't EVEN tell him how much we were putting down until after the negotiation! Who in their right mind would negotiate with the total FINANCE price! They are a bunch of liars including the manager, Albert Valdez! In the end, nothing was resolved. We walked out of there feeling scammed! DO NOT BUY ANYTHING FROM THIS DEALER! More

My only disappointment with this dealer is that we agreed on a price over the phone after I had visited 4 other dealerships. Once I got there and they brought the car out, the salesman I was dealing with th on a price over the phone after I had visited 4 other dealerships. Once I got there and they brought the car out, the salesman I was dealing with then said he forgot to mention the 900.00 up-charge for dealer customization that included pin-striping, door molding, and VIN engraving. I told him that I wanted these charges removed as we had agreed on a set price. After pretending to talk to his manager, he cam back, shook my hand and said "Congratulations, you have a new car." I said "You removed the 900?" and he said the manager would only take off half. Then he gave me an interest rate that was high and I told him I had a credit rating in the 800's. He didn't even bother to check the rating and gave me a slightly lower rate. I bought the car because I wanted it, but felt the management encourages and rewards shady business practices. I would be reluctant to buy here again. More

You got to love it when you walk into a showroom and don't get jerked around. Walked in requesting a basic Camry lease and without any haggling I got the best price I've seen. The amazing thing is tha don't get jerked around. Walked in requesting a basic Camry lease and without any haggling I got the best price I've seen. The amazing thing is that the price never changed from the Saleman, Miron to the Sales manager, to the finance guy in the office up stairs when you sign the papers. Thats how to get car, no bullshit. The funny part is I still have the Camry I bought from Sansone 17 years ago with 255k miles on it and still drive it to work every day. They still had me in the computer as a returning customer. Great deal, super fast process, honest dealers, life is good today.......... More

We were treated with such great customer service at Sansone. Ashwani Maini, our sales rep, knew exactly what we wanted and helped show us all the features of the car. John Balles the GSM gave us a gr Sansone. Ashwani Maini, our sales rep, knew exactly what we wanted and helped show us all the features of the car. John Balles the GSM gave us a great deal and price on the car. John Grillo was very friendly and talked about his service department and how he would help us if we needed anything. Our finance rep, Jeffery Widom really worked with us to help us get to a monthly payment that we were comfortable with. Even other Sales reps were friendly through the show room. We were in and out of there within 3 and a half hours. We would definitely recommend this dealership to everyone. More

Everyone at Toyota was friendly and accommodating. The service was fast and I was able to take my car home that night. It was a wonderful experience and I would definitely recommend this dealership to my service was fast and I was able to take my car home that night. It was a wonderful experience and I would definitely recommend this dealership to my friends and family. Thank you for excellent service! More

I went to the dealer on Sat. 1/09/10 to look at the Toyota Rav 4, I was greeted at the door with sooo much friendliness and not a lot of pressure to buy. The staff made me and my family feel at home. T Toyota Rav 4, I was greeted at the door with sooo much friendliness and not a lot of pressure to buy. The staff made me and my family feel at home. The deal I got was great and I really felt like they wanted to please me in every way, not just to make the sale. I have never felt so comfortable at a car dealership before, I have truly made some friends. I was dreading the process, but everything went very smoothly. The sales person even came to my job to have me sign some additional papers. Now that's Great Service!!! Needless to say I have a great car that I really love. I will be recommending this dealership to anyone in the market for a car. More