Sansone Toyota

Great service I had a nice and enjoyable experience they helped me every step of the way. The sales team was excellent. My salesmen did everything possible for me I had a nice and enjoyable experience they helped me every step of the way. The sales team was excellent. My salesmen did everything possible for me to drive out with a fun new car. More

Shop Elsewhere UPDATE: So I should've known not to write the review before all the dust settled. About a month after taking home the car, I got a notice that I owe n UPDATE: So I should've known not to write the review before all the dust settled. About a month after taking home the car, I got a notice that I owe nearly $1,000 on our trade-in, when I thought all had been squared away (see below). Turns out our trade-in wasn't a trade-in, it was an early lease return, which means we still had to pay all the fees normally associated with that (about $650). Worse, the 50% of the remaining payments that we had already given to Sansone ended up not being used on our "trade-in," but instead was used as a down payment on the new car. Which means we effectively had to pay the 50% twice. There were also about $200 in other discrepancies ($114 is concrete, the rest is a sales tax issue), but frankly I don't have the time or energy to haggle with people who won't give you a straight answer. Yes, I'm kicking myself for trusting a car salesman and not asking for every single thing to be spelled out. That won't happen again. Bottom line: The transaction cost us $1,000 more than it should have, which makes Sansone just a typical car dealership. I should've known better than to think otherwise. ORIGINAL: I found Sansone using TrueCar. The person who initially contacted me never replied to my email, so I just came in and worked with Elie Alvarez. He was terrific. Willing to answer any question, get whatever documentation I asked for, ask his manager anything I wanted. He also made himself available to me via text on his off day. And I appreciated that if he didn't know the answer to something, he admitted that and went and found the answer, rather than telling me something that wasn't true. Overall, I thought Sansone was a good experience. Not happy to have to pay the $299 fee that Sansone gives to TrueCar; in my opinion, a dealer should pay it. Also not happy with having to pay for an $800 package -- mats and wheel locks -- that we didn't want. And I wish they were more flexible with the price. But they paid 50% of the payments we had remaining on our trade-in and they did honor the TrueCar discount. Also, we had a remote starter installed a week later, and Dave in the service department was tremendous. Best experience I've ever had at a dealership's service department. More

AMAZING Before arriving here. I thought all dealers were crooks and literally took every precaution before coming. I was referred to Jose by an employee named Before arriving here. I thought all dealers were crooks and literally took every precaution before coming. I was referred to Jose by an employee named Christina and soon found that I was wrong. José went above and beyond the sale even offering to pick me up at my home so that I would be able to pick up my car. When I didn't receive necessary paperwork from my insurance he assured me it will be fine and provided me with another option. I was rough with him in the beginning and he still remained professional throughout the sale. I must say that Charlie worked the numbers and worked with me to get me a deal that I could not beat ANYWHERE. He honored his word and although I was patient when I changed my mind and lowered the price to suit me on the basis of my good credit. I am very grateful for his patience. It worked out. I am in a car that I love at an affordable price. More

Great Experience Just worked with Jose Bustamante to purchase a car for my sister. He was great to work with. He was helpful, very professional and explained everythin Just worked with Jose Bustamante to purchase a car for my sister. He was great to work with. He was helpful, very professional and explained everything clearly. It was a smooth transaction and my sister is very happy. The dealership is customer oriented with a goal of giving everyone a positive experience. Great coffee is an added plus! More

Leasing of a 2015 Toyota Rav4 The salesman was very friendly, helpful and aimed to please the customer. Would definitely recommend him to friends and family if they are shopping fo The salesman was very friendly, helpful and aimed to please the customer. Would definitely recommend him to friends and family if they are shopping for a car. More

FANTASTIC! Making your first auto purchase can be stressful. Not with the help of Benny! I made it clear to Benny what I was looking for and what my budget was - Making your first auto purchase can be stressful. Not with the help of Benny! I made it clear to Benny what I was looking for and what my budget was - he drove to Conneticut to find the auto that I wanted and made sure that I got a price that was under my budget. At no point did I feel pressured to buy an auto, which was my main concern. He guided me through the entire process and made sure that I got a deal. After I made the purchase, I realized there was a minor issue with the car and he assured it would be resolved. The experience that Benny provided actually changed my entire mindset on auto salesmen. If you are interested in purchasing a new or used auto, I would highly suggest you going to Benny! I assure that he will not disappoint you!!! More

AMAZING! Its a true blessing to be able to go to this toyota dealership and walk in and just feel welcomed! Not only will you recieve a smile from him youll le Its a true blessing to be able to go to this toyota dealership and walk in and just feel welcomed! Not only will you recieve a smile from him youll leave with an amazing car at your taste and xxxx give you his all to make sure you walk out with your car ! Its good to meet new people especially when they make sure you dont leave with a frown! I RECOMMEND thise to go and ask for Jose Bustamante ! Hes your luck charm and will make things happen STAY POSITIVE !! Because thanks to him i walked out with my 1brand new car Toyota 2015 corolla!! SUCH AN AMAZING GUY!!!! Does it for a living to see his customers SMILE ! More

From 1998 to 2013 I had the best experience buying my car thank to Eli Alvarez, he explained everything I needed to know and offered the best guidance to us during the I had the best experience buying my car thank to Eli Alvarez, he explained everything I needed to know and offered the best guidance to us during the buying process! I was refer by a friend and I would definitely recommend Sansone Auto mall to my friends! Im so happy with my new car :) More

Nancy Bennett "PERFECT" From the minute i met Jose Bustamante, that's when my experience started. Very personable, welcoming and friendly. He made my experience "PERFECT" From the minute i met Jose Bustamante, that's when my experience started. Very personable, welcoming and friendly. He made my experience like no other, he made it easy to purchase a vehicle. Very funny, but also very knowledgeable. He expressed everything we needed to know in a non stuffy way, just really perfect. This was my first time in a Sansone dealership, and definitely not my last. Jose is one of the best salesman i have ever met, every dealership should have someone like him, just saying. More

Jose Bustamante DESERVES 50 Stars. Great experience with great salesperson. Mr. Bustamante is the friendliest, funniest and honest I have ever worked with. I was helped everyway I neede Great experience with great salesperson. Mr. Bustamante is the friendliest, funniest and honest I have ever worked with. I was helped everyway I needed to complete my transaction. I felt like he was working for me to save my money. I recommend everyone to go to sansone Toyota and ask for Mr. Bustamante. I went to 3 dealers in Brooklyn, 2 dealers in staten island. I can't even compare any of the sales person to this JOSE BUSTAMANTE!!!!!! GOOD LUCK TO HIM, MAY GOD GIVE HIM ALL THE GOODNESS OF THE WORLDS. More