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Sansone Nissan

Avenel, NJ

4.4
593 Reviews

100 U.S. 1

Avenel, NJ

07001

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593 Reviews of Sansone Nissan

September 23, 2024

I visited this dealership on 9/6/24 for an oil change and a brake flush service. I incurred no problem with either service. I just found it odd that I didn’t receive a multi point inspection form. More

by wassel2097
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Mohammed
Oct 08, 2024 -

Sansone Nissan responded

Thanks for your feedback! We’re glad to hear your service went smoothly, and we appreciate your input about the multi-point inspection form. We'll be looking into this to enhance our customer experience. Your satisfaction is important to us!

September 20, 2024

Jenny Johnson was very professional and caring regarding my service visit with my Nissan vehicle. Matt Mercurio More

by mjmercurio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Johnson
Oct 08, 2024 -

Sansone Nissan responded

Hi! Thank you for the fantastic review! We're thrilled to hear that Jenny provided you with professional and caring service. Your satisfaction is our priority, and we appreciate you sharing your experience with us. Looking forward to seeing you again!

September 18, 2024

Facing some issue with the car, it is auto turning off and going into neutral at the stop signs, but Jaime Dubin, the mechanic, doesn't want to see the vehicle without the video proof. He is asking me to More

by mdfaheem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amelia Byrnes
Oct 08, 2024 -

Sansone Nissan responded

Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration you've encountered with your vehicle and during your visit to our service department. Providing excellent customer service is our top priority, and it’s clear that we fell short of your expectations in this instance. We’d like the opportunity to make this right. Please reach out to our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com, so we can arrange for a more thorough examination of your vehicle. We value your business and hope to restore your confidence in us.

September 15, 2024

Sansone Nissan employees are very caring and very professional and knowledgeable in their profession. There is an employee name Jamie gives excellence customer service and is knowledgeable in his Job More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Oct 08, 2024 -

Sansone Nissan responded

Thanks for the fantastic feedback, Mike! We're thrilled to hear about your positive experience with our team, especially Jamie. Providing excellent service is our priority, and your recognition means a lot to us. We look forward to welcoming you back soon!

September 12, 2024

Friendly, Knowledgeable and Helpful staff. Excellent work done on my vehicle. They always explain all work done. More

by ajldp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nora, George Coppa, Amelia Byrnes
Oct 08, 2024 -

Sansone Nissan responded

Thanks! We’re happy to hear you had such a positive experience with our team. We take pride in our knowledgeable staff and clear communication. Your feedback means a lot to us!

Oct 08, 2024 -

ajldp responded

Thank You !!

September 05, 2024

I had a 7am appointment and Nissan service opened and took me in on time with no issues. Kevin answered all my questions about my vehicle and kept me updated on what was going on with my vehicle. More

by philmon82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Oct 08, 2024 -

Sansone Nissan responded

Thank you for the 5-star review! We're glad that Kevin provided such great service and kept you informed. Timely appointments and clear communication are what we strive for. We appreciate your feedback and look forward to serving you again!

August 29, 2024

Always pleasant , professional, friendly, respectful , friendly, caring and always going the extra mile to explain what needs to be done to you’re vehicle. More

by Inellamatchett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Washington
Jan 06, 2025 -

Sansone Nissan responded

Thank you for your fantastic review! We're thrilled to hear that our team's professionalism and dedication made such a positive impression. Your support motivates us to keep striving for excellence in service every day. We look forward to serving you again!

August 20, 2024

Jose was great. Informative throughout my service experience. Work was done expertly and completely. I will be back! More

by tep52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose. Five stars
Jan 06, 2025 -

Sansone Nissan responded

Thanks for the fantastic feedback! We're glad to hear that Jose provided you with an informative and expert experience. We look forward to welcoming you back soon!

August 16, 2024

grrat service advisors , truly knows the customer,service started on tome and took approximately 45 minutes More

by tojobo1016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nora ,jason
Jan 06, 2025 -

Sansone Nissan responded

Thank you! Timeliness and customer care are top priorities for us, and it's great to know we met your expectations. We look forward to serving you again soon!

August 15, 2024

I had a very pleasant visit when I had my vehicle in for service the service advisors as well as Management went above and beyond the call of duty to make sure my vehicle was safe and reliable. Keep it up N More

by msmagic43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amelia Byrnes, Tom Henry, Richard Mohammed
Jan 06, 2025 -

Sansone Nissan responded

Thank you! We're so glad to hear about your positive experience with our service team. Your safety and satisfaction are our top priorities, and it's great to know our efforts made a difference. We appreciate your support and look forward to serving you again!

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