Back

Sansone Hyundai

Avenel, NJ

3.9
982 Reviews

92 U.S. 1

Avenel, NJ

07001

Directions

By Type

982 Reviews of Sansone Hyundai

March 25, 2025

Paul and all the staff are wonderful. I have had experiences with Audi and more; this is definitely the best dealership to work with. Their prices are fair and the service is top notch. Y More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul, Patick J Ehrhart, Shannie McNiell, Luis Martins, Don Bender
Mar 27, 2025 -

Sansone Hyundai responded

Eric, thank you for your fantastic review! Your satisfaction means the world to us, and we’re committed to providing top-notch service every time. We look forward to seeing you again!

February 20, 2025

Sierra is very professional and seems knowledgeable as well. Very pleased with service and efficiency.. More

by Pleased customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sierra
Feb 21, 2025 -

Sansone Hyundai responded

Thank you! We're happy to hear you had a great experience with Sierra. Our team takes pride in delivering professional and efficient service. Your feedback means a lot to us!

January 16, 2025

Excellent customer service & Sierra always provides detailed input prior to any work being done. This provides for great outcome and satisfaction. More

by abrosete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sierra
Jan 21, 2025 -

Sansone Hyundai responded

Thank you! We're happy to hear you had a great experience with our customer service and Sierra's detailed approach. Your satisfaction is our priority, and we appreciate your feedback. Looking forward to serving you again!

January 14, 2025

I was seen by Sierra, This was my 3rd time at service for the same issue but it was finally resolved. I am basing this review on this last service and not the previous services. More

by mskmae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sierra
Jan 17, 2025 -

Sansone Hyundai responded

Hi there, Thank you for taking the time to share your experience with us. We’re glad to hear Sierra was able to resolve the issue this time, but we completely understand how frustrating it must have been to return for a third time to address the same problem. We appreciate your feedback and are always striving to improve our services. If you would like to discuss this further, please contact our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com. We are committed to ensuring your satisfaction.

January 13, 2025

Happy with the service my waiting time was minimum. It was ready when they claim it would be More

by Joe D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannie McNiell, Paul Miguel
Jan 14, 2025 -

Sansone Hyundai responded

Thanks for your feedback, Joe! We're really happy to hear that your wait time was minimal. Our team puts in a lot of effort to ensure we deliver on our promises, and it’s fantastic to know we succeeded with you!

January 09, 2025

The service tech (Jenny) was courteous and professional. Jennifer explained everything where I could understand. More

by Bclifton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Johnson
Jan 13, 2025 -

Sansone Hyundai responded

Thank you for your 5 star feedback! We're thrilled to hear that Jenny provided you with courteous and professional service. We appreciate your support and look forward to serving you again!

January 07, 2025

It was a poor service, I told the lady that the vehicle needed fluid to clean the windshield. At the end of the service she told me that they had filled it up. When I got home the light came on indicating More

by relajatebien2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bernadette Cahir, Don Bender
Jan 13, 2025 -

Sansone Hyundai responded

Hi there, Thank you for bringing this to our attention. We sincerely apologize for the oversight during your recent visit. Please know that your experience doesn't reflect the high standard of service we aim to provide, and we understand how frustrating this must have been. We’d like to make this right and ensure it doesn’t happen again. At your earliest convenience, please contact our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com, so we can address this issue and offer a solution. We appreciate your patience and the opportunity to improve.

December 15, 2024

Courteous and efficient, only wish I lived closer. Very happy with service, lady af ghe desk was so great!! More

by Kk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady who checked me in
Dec 16, 2024 -

Sansone Hyundai responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience with our team. We appreciate your kind words and hope to serve you again, no matter the distance!

November 13, 2024

A Nightmare Experience I am writing this review to share my incredibly disappointing experience with Sansone Hyundai and their service department. I had high expectations when I decided to take my 2023 Hyun More

by AllanD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Taylor
Nov 14, 2024 -

Sansone Hyundai responded

Hi there, Thank you for sharing your experience. We apologize for the frustration and inconvenience you faced. We want to clarify that while your concerns were not raised during your visit, our Service Director, Nora, assisted when the license plate issue was identified. The plate was misplaced by our external body shop, not at our dealership, and Nora provided the necessary DMV information to help you obtain new plates. Regardless, we sincerely apologize for this situation. In addition, we regret the misalignment issue and any inconvenience it caused. We strive to return vehicles in top condition and are reinforcing our processes to prevent future issues. If you’d like to discuss this further, please reach out to our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com. Once again, we appreciate your feedback and would be glad to address any outstanding concerns you may have.

November 06, 2024

Not overly happy with the sales section but am pleased with the service department. They are always friendly and courteous. More

by Dion612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sierra
Nov 07, 2024 -

Sansone Hyundai responded

Thanks for your feedback! We’re glad to hear you had a positive experience with our service department and appreciate your insights on the sales section. We will work to improve it, but either way, your support means a lot to us!

1
...