Sandy Sansing Nissan

My name is Andre’ Perkins, I’m trying not to be upset with writing this review but Sandy Nissan is not a trustworthy dealership. I brought. a suv ( 2024 Audi Q8) for $64,000.00 from offline. I’m from No with writing this review but Sandy Nissan is not a trustworthy dealership. I brought. a suv ( 2024 Audi Q8) for $64,000.00 from offline. I’m from North Carolina so I ask the salesman (Steve Lowery) concerning the vehicle and he mentioned that it was a trade in and that it had been through an inspection check. Bottom line is I paid to have the car shipped to North Carolina from pensacola, Florida. Once the car arrived it was missing the second key which should have been mentioned up front during the sales process. The salesman Steve never mentioned the vehicle only had one key. If the vehicle only had one key it should have been mentioned upfront or listed on the damage report. With myself being so far away I expected more transparency. If there was as a problem with my check Sandy Nissan would have told me to take care of the financial upfront, so I would have thought they provide the second key but no they didn’t. Second thing is the vehicle was shipped without a temporary tags but when I spoke with the salesman earlier (Steve Lowery) he ensured me the tags were with the vehicle. Third thing is the rear windshield wiper mechanism was missing. When I ask for a resolution for the key fob I was told the manger said no. I would not have paid $64,000.00 dollars for a vehicle with only one key fobs. Who in their right mind will knowingly spend that type of money on a vehicle without having two keys. This whole transaction was messy and unprofessional. When you say family own business you think about integrity of the family name. I trusted this car dealer with my hard own money that I worked and saved for on my job. It’s hard to wonder is this how the Sandy dealership operates. I should not have to pay for a second key for the amount of money I spent nor a windshield wiper that was missing. You think someone would call and ask my buying experience but no one bother which leads me to believe the the dealership as whole is the same way. Bad buying experience.. And I have the text message to prove it. Customer service is terrible. More

On the 29th I wrote a review singing this place's praises, but I cannot in good conscience leave that review after what took place today (Feb 11th). My dealer, Bob Folker, was phenomenal, and I have praises, but I cannot in good conscience leave that review after what took place today (Feb 11th). My dealer, Bob Folker, was phenomenal, and I have nothing against him. If you're going to go here, I would ask for Bob directly. Bob is the only reason I am giving 3 stars instead of 1. On the 29th I went in to buy a vehicle. They ran into a few snags while I was there, and after a couple of hours, Sean (the finance guy) came running out proudly stating he had secured a loan if I was good with the car he got the loan for. Bob stepped away after I looked the vehicle over because now it was time to sit down with finance and sign everything. I had asked repeatedly out of nerves, excitement, and disbelief, "It's really mine? It's a done deal? This is it?" My grandfather gifted me the down payment, and he even asked if everything was squared away before he gave his card info because he wanted to make sure it was a done deal. We both were told yes. Yes, it's good; yes, it's set. I learned today that was not the case. Despite the question being asked repeatedly, the financing people slipped a "spot delivery" form into the mix, so while I was told to my face financing was good and secured...it actually wasn't. They sent me off the lot thinking I owned a new car, but it wasn't mine, and due to their failure to actually secure the loan, I would either have to return the vehicle, get a co-signer, or put more money down. I was lucky enough to be able to get a loan through my own bank, but I shouldn't have had to jump through these hoops to begin with, especially 12 days after the initial sale. The fact that I was told to my face, "Everything's good," but in the paperwork was a small little form that says they don't ACTUALLY have approval seems questionable to me and to my grandfather. I am a veteran that deals with anxiety, and while that may not mean much to some, it was a huge step for me to car shop without any support. Dominic assured me Bob was not at fault for the financing "misshap," and he did apologize. I received free oil change vouchers. They refunded the down payment from my grandfather. They told me I'd be getting some money back, so we'll see how that goes. I do feel Dominic (I think he was a manager) tried to correct the mistake as best he could; I just hope the behavior in the financing department gets addressed properly. Check your paperwork because, based on the phone call I had with a woman in the main office, it isn't uncommon for them to put it into the paperwork (spot delivery agreement), especially for "after-hour approvals." I learned that "more often than not." The pre-approval sticks, and there is no reason to worry, but every now and then they have to call (like with me) and say, "Sorry, financing fell through." Unfortunately, I would not take it at face value from the financing team if they say "you're good" or "it's done," because that is what I did, and it resulted in an extremely rough, panic-filled day. More

Great service! Friendly and knowledgeable staff. Would certainly buy another vehicle from Sandy Sansing Nissan! Friendly and knowledgeable staff. Would certainly buy another vehicle from Sandy Sansing Nissan! More

The people at Sandy Sansing are always polite and courteous. They take good care of my F150 from the old one to the new one bought from Sandy Sansing Ford in Daphne courteous. They take good care of my F150 from the old one to the new one bought from Sandy Sansing Ford in Daphne More

It was a very good experience. Everyone was very courteous and efficient and kept me updated. Everyone was very courteous and efficient and kept me updated. More

I just purchased a Nissan Pathfinder from Sandy Sansing Nissan in Pensacola, and it was hands-down one of the best car-buying experiences I've ever had. This is actually my second vehicle from Keith, and o Nissan in Pensacola, and it was hands-down one of the best car-buying experiences I've ever had. This is actually my second vehicle from Keith, and once again, he delivered exceptional service. Keith is professional, knowledgeable, and genuinely cares about finding the right fit for his customers. He took the time to understand what I needed in the Pathfinder and made the whole process smooth and enjoyable. The sales manager, Joel, was equally fantastic—he worked with us to secure a great deal without any high-pressure tactics. Everyone on the staff was friendly, authentic, and easy to work with. I never felt rushed or pressured at any point, which is rare in car dealerships these days. The team built real trust from the start, and the entire experience felt straightforward and transparent. If you're in the market for a Nissan, I highly recommend Sandy Sansing Nissan—ask for Keith and Joel. You won't be disappointed! Already loving my new Pathfinder. Thanks again to the whole team! More

Needed a quick service for my wife’s vehicle. Came in and they took me right in, did I expect to wait for a while, yes, but holy moly this place was fast! Serviced the vehicle, washed it up and c Came in and they took me right in, did I expect to wait for a while, yes, but holy moly this place was fast! Serviced the vehicle, washed it up and called within an hour! That’s service! Thanks again! More

They back up their sales with excellent service. We’ve used them for many years and have purchased 3 vehicles from them. We’ve used them for many years and have purchased 3 vehicles from them. More

Quick service and friendly people. I was in and out in 30 minutes or less. I was in and out in 30 minutes or less. More

I highly recommend Sandy Sanson Nissan in Pensacola, Florida ask for Delarian he is your guy. This guy went way out of his way to accommodate our needs. He’s very knowledgeable of his inventory and can Florida ask for Delarian he is your guy. This guy went way out of his way to accommodate our needs. He’s very knowledgeable of his inventory and can find anything you’re looking for hands-down. He made the best experience I could have dealing with a dealership 100% recommend him for any sales going forward More