Sandy Sansing Mazda - Service Center

We went into the dealership just shopping around. DeMarcus was great. Honestly if it wasn't for him we likely would have left and kept on shopping elsewhere. He made us feel like our opinion and w DeMarcus was great. Honestly if it wasn't for him we likely would have left and kept on shopping elsewhere. He made us feel like our opinion and wants were important to him. Within no time he located the car we were looking for in another state and was able to get it delivered. Needless to say we purchased a CX-9 with everything we wanted in it. Thanks DeMarcus, great job, you crushed it. More

Great service Dept. I had a chatter when I applied my brakes. They replaced my bad rotors. Thanks for your help! Love my little Miata! brakes. They replaced my bad rotors. Thanks for your help! Love my little Miata! More

DeMarcus turned a purchase nightmare from another dealership into a dream come true. He treated me like a PERSON, not a paycheck like the sales rep from the other dealership did. DeMarcus was honest dealership into a dream come true. He treated me like a PERSON, not a paycheck like the sales rep from the other dealership did. DeMarcus was honest and forthcoming about ALL of the information I needed and really listened to my concerns. The level of professionalism and empathy he displayed CANNOT be taught! It has to be a genuine trait of the individual and DeMarcus has that PLUS MORE! BEST CAR SALES INTERACTION I'VE HAD IN 12 YEARS!!! Even if you're out of town, trust me when I say GO SEE HIM! Take your new car to the beach while you're at it, that's exactly what I did! lol More

Tracy was very friendly and helpful. The whole team got right on it and made short work of it. Thanks for a good experience! Kate right on it and made short work of it. Thanks for a good experience! Kate More

On 11/25/2020 I Had regulator installed on passenger side window job was and completed before estimated time and every thing is working fine. I want to thank Tracy for being honest and sincere about the serv window job was and completed before estimated time and every thing is working fine. I want to thank Tracy for being honest and sincere about the services and the professionalism of the service department. thanks again! More

I would not recommend Sandy Sansing Mazda to anyone. I have had the worst experience. I purchased a 2017 Mazda 3 Sedan Grand Touring in 2016. It had several issues immediately and needed warranty work. It have had the worst experience. I purchased a 2017 Mazda 3 Sedan Grand Touring in 2016. It had several issues immediately and needed warranty work. It stayed in service more than I drove it. I complained several times as they were not fixing the problems and giving me excuses as to why they could not do anything for me. Keep in mind each time I took the car in there was a new service manager who knew nothing about the previous time I had been in. I finally emailed a customer care email addressing Sandy Sansing himself. I received a reply from an assistant who said they would help me trade out of the car for another one. I should have said no, but of course I did thinking this one just had major flaws. So, I purchased a 2018 Mazda 3 Sedan Grand Touring. Here we are AGAIN. Same issues. The BT wont stay connected, the back up camera glitches, the Bose speakers sound like crap, the channel presets wont change, the amp goes in and out so at times there is zero base. I have been in several times. The part of all this you wont believe is I was just told NOT to come back to Sandy Sansing Mazda for warranty work by the assistant. She was rude, laughed on our call and said they could not make me happy so do not contact them and take my car somewhere else. Mind you they sold me the car and it only has 20,000 miles on it. Of course I am not happy when I have a 2 year old car with issues the same 2017 car you sold me had and you promised me the 2018 would not have this. Can you really say do not come back here for service? Very unprofessional. More

Always a positive experience coming to Sandy Sansing Mazda. Service Staff is most accommodating and helpful. Although my vehicle is 4yrs old, still got my Navigation System fixed under Warranty Mazda. Service Staff is most accommodating and helpful. Although my vehicle is 4yrs old, still got my Navigation System fixed under Warranty More

outstanding service all technicians very friendly and helpful I actually enjoy going to get my car serviced. Tracey Hodges is exceptional always greets me by name and gives great service. helpful I actually enjoy going to get my car serviced. Tracey Hodges is exceptional always greets me by name and gives great service. More

We had the Best experience at Sandy Sansing Mazda!! DeMarcus is an outstanding Salesman! He went above and beyond to make buying our two cars very easy! DeMarcus is an outstanding Salesman! He went above and beyond to make buying our two cars very easy! More

An extremely efficient and good service department. Randy and his staff are always very professional I wouldn’t go anywhere else for my Mazda services! Yes 100% satisfied! Kevin and Jennifer Walsh and his staff are always very professional I wouldn’t go anywhere else for my Mazda services! Yes 100% satisfied! Kevin and Jennifer Walsh More