Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sandy Sansing Mazda
Pensacola, FL
746 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 746 reviews
March 11, 2025
Worst New Car Experience Ever – Do Not Buy From Sandy Sansing Mazda! As a military member, I’ve purchased several cars privately without issue, but my experience with Sandy Sansing Mazda was by far th Sansing Mazda! As a military member, I’ve purchased several cars privately without issue, but my experience with Sandy Sansing Mazda was by far the worst new car experience ever. After trading in my vehicle, we were told we couldn’t take our new car until we provided unnecessary paperwork, even though we knew better. The manager, Demarcus, was rude, unhelpful, and completely unprofessional. They made us run around to the DMV for hours, only to be told the dealership should have handled the paperwork. We had to go back and essentially teach them how to do their job. Suddenly, after two days of arguing and even consulting another dealership for advice, the deal was “good to go.” I finally just lost my temper and all Demarcus could do is be a narcissistic xxxxx and anger me further with saying "oh wow/Really" "you asked for me to come out and speak with you and now you disrespect me?". Proceeding with that I needed to leave.(leave in what car) I tell him repeatedly to call the cops if I’m trespassing and he fails to do so. At this point the cop could at least give me a ride home since I’m without a car. When we finally got the car, it had a stained headliner, a coffee mug stain on the dash, and the accessories we ordered (floor mats and mud guards) weren’t installed. I had to install them myself, which is completely unacceptable when purchasing a brand-new car with accessories. To top it off, after they realized we were right, Demarcus had Keith tell me “thank you for your service.” That was all I got after a day and a half of frustration and wasted time. I will be sure to warn all my friends, family, and fellow military members to NEVER purchase from Sandy Sansing Mazda or any of their dealerships. This was an awful experience, and I highly recommend you avoid them at all costs More
by Daylen
Employees Worked With
Demarus Horne
March 04, 2025
Service is efficient and reliable. Staff is extremely friendly. We spend the winter near Pensacola and have our Mazda serviced before returning home. Highly recommend. Staff is extremely friendly. We spend the winter near Pensacola and have our Mazda serviced before returning home. Highly recommend. More
by GeneT
Employees Worked With
Annie Nguyen
February 13, 2025
We were very happy with our experience with Sandy Sansing Mazda and their staff! From the salesman to the closer. Everyone was very helpful and listened to our needs. I would highly recommend Sandy Sansing M Mazda and their staff! From the salesman to the closer. Everyone was very helpful and listened to our needs. I would highly recommend Sandy Sansing Mazda and their staff for you all you car needs. More
by Happy customer!
Employees Worked With
Giovanny Garcia, Demarus Horne, Jewel Balabagno
December 05, 2024
Sandy Sansing Mazda in Pensacola is the best! I recently had service done on my CX-70 and as usual, I received the best customer service and the best service on my car. Annie in the service dep I recently had service done on my CX-70 and as usual, I received the best customer service and the best service on my car. Annie in the service department was wonderful and really took care of me. She kept me up to speed on everything going on with my car, and made sure everything was completed, even recall fixes. I believe I’ll be a customer for a long time, they never disappoint! More
by deb_strickland
Employees Worked With
Annie Nguyen , Kelley Manning
August 20, 2024
Just terrible customer service and everything that you expect when it comes to an untrustworthy car dealer. Contacted the dealership about a vehicle on their website, their sales team reached out multiple expect when it comes to an untrustworthy car dealer. Contacted the dealership about a vehicle on their website, their sales team reached out multiple times to let me know the car was in stock and did I want to make an appointment to come in and see it so that it was ready when I arrived. Made an appointment for Friday afternoon, took the time off work, arrived at the dealership to discover that the car wasn't even at the lot yet. They tried selling me a completely different car, told me it was a glitch in the system between the online system and theirs and eventually the sales person himself said that the internet sales team will say anything that they can to get you in the door. I think that sums it up. More
by danjacobs
Employees Worked With
Chance, Jerry
August 15, 2024
My salesman Alex Floyd was very kind and extremely professional. Alex made the buying process very easy and enjoyable. I would highly recommend Alex and Sandy Sansing Mazda to everyone. professional. Alex made the buying process very easy and enjoyable. I would highly recommend Alex and Sandy Sansing Mazda to everyone. More
by Mmwilliamson66
Employees Worked With
Alex Floyd , Demarus Horne
August 04, 2024
We had problems with a vehicle we bought the week before. Brought our concerns to Mr. Sansings assistant and they made everything right. We went back a month later and bought another car. We went back to Ale Brought our concerns to Mr. Sansings assistant and they made everything right. We went back a month later and bought another car. We went back to Alex Floyd at the Mazda dealership. If we need a vehicle in th e future we will be going back. More
by Flowersfish
Employees Worked With
Alex Floyd. , Tres Barger
