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Sandy Sansing Ford Lincoln

Daphne, AL

4.3
199 Reviews

27180 Hwy 98

Daphne, AL

36526

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Showing 199 reviews

December 14, 2019

Took my car in last week for oil change and tire rotation. One week later I have to take it back because I started noticing oil spots underneath. They take a look and confirmed the oil filter was no More

by brew1212
Recommend Dealer
No
Employees Worked With
Service department
Dec 18, 2019 -

Sandy Sansing Ford Lincoln responded

We are very sorry that this happened. Please know that the dealership is working diligently to get this resolved.

December 11, 2019

Go somewhere else!! Took a month to make repairs. Another month to fix the repairs they screwed up initially (usually a good idea to torque bolts guys!!). On my third t More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dillon??
Dec 18, 2019 -

Sandy Sansing Ford Lincoln responded

Mike, the Service Manager would like to discuss this further in detail with you. Please email customercare@sandysansing.com.

November 25, 2019

Great place to get a car From the first contact through the finance process, we had a great experience. The personnel were friendly, helpful, personable, and knowledgeable. Th More

by pmp54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew; Casey, Finance
Nov 25, 2019 -

Sandy Sansing Ford Lincoln responded

We strive to deliver excellent customer service experiences to all our customers. Thank you for taking the time to provide this feedback as well as recommend us to others. All the best.

November 21, 2019

We had and absolutely terrible customer service experience at this location.The only one was professional was the lady who answer the phone until she stopp..One thing for show we buying and not beg More

by Mr Shaw
Recommend Dealer
No
Employees Worked With
Finance,team
Dec 02, 2019 -

Sandy Sansing Ford Lincoln responded

We apologize for level of customer service you described, we wish you best of luck in your vehicle shopping experience. Your review was passed along to Management for reflection and to ensure this does not happen again.

November 21, 2019

The works oil change sevice on my MKX. I was pleased with service that Dylan did on write up and happy to get away with no extra charges. I also want to thank Mr. Hutton for his help More

by asalvaggio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
D.J.Hutton, Dylan Wall
Nov 25, 2019 -

Sandy Sansing Ford Lincoln responded

Thank you for providing this feedback following your recent service visit. It was truly our pleasure to assist you!

November 20, 2019

Unknown Reason Re programed SYNC 3. Lets see how long this lasts. Still don't know the reason for vehicle to go blank and no power. Also gas fumes coming in the cab More

by wyrickricky45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
Nov 25, 2019 -

Sandy Sansing Ford Lincoln responded

Thank you for providing feedback regarding your recent service visit. Should you be experiencing any further concerns with your vehicle, just let us know as we would be happy to assist.

November 16, 2019

Easily their best service and customer experience that I have ever received in the auto service industry. Go see Robert Mercante. He will take great care of you! More

by Seth Starr
Recommend Dealer
Yes
Employees Worked With
Robert Mercante
Nov 18, 2019 -

Sandy Sansing Ford Lincoln responded

Thank you Seth for taking the time to leave your feedback on Robert. We appreciate your business with our service department.

November 06, 2019

Great customer service. Wynn is a great salesman. Understood my concerns and needs. Other dealerships couldn’t make it happen. They went above and beyond. More

by Mike W
Recommend Dealer
Yes
Employees Worked With
Wynn
Nov 18, 2019 -

Sandy Sansing Ford Lincoln responded

Thank you for taking the time Mike to leave this awesome feedback on Wynn. We are happy to hear that you had a wonderful sales experience. All the best.

November 05, 2019

If you need great service go see Robert Mercante in the service department. He is direct and no bull on getting it fixed right. Awesome More

by John
Recommend Dealer
Yes
Employees Worked With
Robert Mercante
Nov 18, 2019 -

Sandy Sansing Ford Lincoln responded

Thank you for the shout out regarding Robert and your recent service visit. We appreciate your business!

November 05, 2019

Customer service the way it should be! I had the absolute pleasure of working with Robby Mercante at this location. It's very frustrating when your family vehicle breaks down and even more More

by LifeProtecter07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robby Mercante
Nov 18, 2019 -

Sandy Sansing Ford Lincoln responded

Thank you so much for taking the time to leave this review on Robby. It was truly his pleasure to assist you. We appreciate your repeat business and look forward to servicing your vehicle again!

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