Sandy Sansing Ford Lincoln

Took my car in last week for oil change and tire rotation. One week later I have to take it back because I started noticing oil spots underneath. They take a look and confirmed the oil filter was no rotation. One week later I have to take it back because I started noticing oil spots underneath. They take a look and confirmed the oil filter was not screwed on right. They did a second oil change free. As soon as I get home I hear the motor making terrible noises. Now it's in the shop again and they have to tear apart the engine to find out the damage. Now my 2016 mustang GT with low mileage has a motor in it than ran without oil. I'm waiting to see how it turns out but I'm severely pissed and this is unacceptable. More

Go somewhere else!! Took a month to make repairs. Another month to fix the repairs they screwed up initially (usually a good idea to torque bolts guys!!). On my third t Took a month to make repairs. Another month to fix the repairs they screwed up initially (usually a good idea to torque bolts guys!!). On my third trip to them for yet more shoddy work on the same repairs they actually got my vehicle back to me the same day (at least they offered a rental this time if they couldn't return it to me in a timely manner). Rude staff and a terrible experience overall. Had a decent experience with the sales department when I purchased my last couple vehicles... Won't be sending them any more of my business.... More

Great place to get a car From the first contact through the finance process, we had a great experience. The personnel were friendly, helpful, personable, and knowledgeable. Th From the first contact through the finance process, we had a great experience. The personnel were friendly, helpful, personable, and knowledgeable. They went out of their way to understand what we wanted and needed and delivered. I would recommend them and would go back for future vehicle purchases. More

We had and absolutely terrible customer service experience at this location.The only one was professional was the lady who answer the phone until she stopp..One thing for show we buying and not beg experience at this location.The only one was professional was the lady who answer the phone until she stopp..One thing for show we buying and not begging More

The works oil change sevice on my MKX. I was pleased with service that Dylan did on write up and happy to get away with no extra charges. I also want to thank Mr. Hutton for his help I was pleased with service that Dylan did on write up and happy to get away with no extra charges. I also want to thank Mr. Hutton for his help in taking care of the electrical problem on my previous service visit. More

Unknown Reason Re programed SYNC 3. Lets see how long this lasts. Still don't know the reason for vehicle to go blank and no power. Also gas fumes coming in the cab Re programed SYNC 3. Lets see how long this lasts. Still don't know the reason for vehicle to go blank and no power. Also gas fumes coming in the cab. Service person said it must be the computer. More

Easily their best service and customer experience that I have ever received in the auto service industry. Go see Robert Mercante. He will take great care of you! have ever received in the auto service industry. Go see Robert Mercante. He will take great care of you! More

Great customer service. Wynn is a great salesman. Understood my concerns and needs. Other dealerships couldn’t make it happen. They went above and beyond. Understood my concerns and needs. Other dealerships couldn’t make it happen. They went above and beyond. More

If you need great service go see Robert Mercante in the service department. He is direct and no bull on getting it fixed right. Awesome service department. He is direct and no bull on getting it fixed right. Awesome More

Customer service the way it should be! I had the absolute pleasure of working with Robby Mercante at this location. It's very frustrating when your family vehicle breaks down and even more I had the absolute pleasure of working with Robby Mercante at this location. It's very frustrating when your family vehicle breaks down and even more challenging when you have to bring it to the shop with your small children. I was greeted with a big smile and hearty hand shake by Robby and reassured that my vehicle would be well taken care of and finished in a timely fashion. Yeah right, is what I was thinking. This isn't my first rodeo guy! But I was mistaken. Robby had my vehicle serviced and ready to hit the road again in no time. It is not often that you find a service writer that is honest and genuinely concerned with making sure that the customer is completely satisfied in my experience. For those of you who think, ahh you just got lucky that day, I will have you know I have been back to this location on several occasions and the results are consistently above and beyond! If you every need service work done on your Ford then you need to stop in at Sandy Sansing Ford in Daphne and ask for Robby Mercante if you want quality service. More