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Sandy Sansing Ford Lincoln

Daphne, AL

4.2
195 Reviews

27180 Hwy 98

Daphne, AL

36526

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Showing 195 reviews

November 21, 2019

We had and absolutely terrible customer service experience at this location.The only one was professional was the lady who answer the phone until she stopp..One thing for show we buying and not beg More

by Mr Shaw
Recommend Dealer
No
Employees Worked With
Finance,team
Dec 02, 2019 -

Sandy Sansing Ford Lincoln responded

We apologize for level of customer service you described, we wish you best of luck in your vehicle shopping experience. Your review was passed along to Management for reflection and to ensure this does not happen again.

November 20, 2019

Unknown Reason Re programed SYNC 3. Lets see how long this lasts. Still don't know the reason for vehicle to go blank and no power. Also gas fumes coming in the cab More

by wyrickricky45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
Nov 25, 2019 -

Sandy Sansing Ford Lincoln responded

Thank you for providing feedback regarding your recent service visit. Should you be experiencing any further concerns with your vehicle, just let us know as we would be happy to assist.

November 16, 2019

Easily their best service and customer experience that I have ever received in the auto service industry. Go see Robert Mercante. He will take great care of you! More

by Seth Starr
Recommend Dealer
Yes
Employees Worked With
Robert Mercante
Nov 18, 2019 -

Sandy Sansing Ford Lincoln responded

Thank you Seth for taking the time to leave your feedback on Robert. We appreciate your business with our service department.

November 06, 2019

Great customer service. Wynn is a great salesman. Understood my concerns and needs. Other dealerships couldn’t make it happen. They went above and beyond. More

by Mike W
Recommend Dealer
Yes
Employees Worked With
Wynn
Nov 18, 2019 -

Sandy Sansing Ford Lincoln responded

Thank you for taking the time Mike to leave this awesome feedback on Wynn. We are happy to hear that you had a wonderful sales experience. All the best.

November 05, 2019

If you need great service go see Robert Mercante in the service department. He is direct and no bull on getting it fixed right. Awesome More

by John
Recommend Dealer
Yes
Employees Worked With
Robert Mercante
Nov 18, 2019 -

Sandy Sansing Ford Lincoln responded

Thank you for the shout out regarding Robert and your recent service visit. We appreciate your business!

November 05, 2019

Customer service the way it should be! I had the absolute pleasure of working with Robby Mercante at this location. It's very frustrating when your family vehicle breaks down and even more More

by LifeProtecter07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robby Mercante
Nov 18, 2019 -

Sandy Sansing Ford Lincoln responded

Thank you so much for taking the time to leave this review on Robby. It was truly his pleasure to assist you. We appreciate your repeat business and look forward to servicing your vehicle again!

October 25, 2019

Sandy Sansing service Performed oil change and diagnostic test and replaced warranty item quickly. Robert in service dept. very efficient And accommodating. Would recommend More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Oct 28, 2019 -

Sandy Sansing Ford Lincoln responded

Thank you for choosing our service department. We appreciate your business.

October 15, 2019

Service Obtaining a Saturday appointment is not easy.. but we were able to schedule during the week without any difficulty. Our car was returned to us shiny c More

by Jess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Boston
Oct 18, 2019 -

Sandy Sansing Ford Lincoln responded

We are happy to hear that our staff was able to exceed your expectations. Thank you for doing business with us.

October 14, 2019

Top notch dealership and service department. I’ve always had great service, from purchasing my trucks to routine maintenance. The staff is fantastic, always polite and thorough. I would absolutel More

by Jdmoore3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Oct 18, 2019 -

Sandy Sansing Ford Lincoln responded

Thank you for taking the time to leave us this feedback. We appreciate your repeat business with us and wish you the best!

October 10, 2019

Best dealership we've ever dealt with, hands down!!! From the General Manager, Charlie Wall, to Ken Kittrell the Service Manager, our experience was fantastic. Ken is so knowledgeable, and will absolutel More

by S.S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kittrell, Charlie Wall
Oct 10, 2019 -

Sandy Sansing Ford Lincoln responded

Thank you for leaving us this feedback! We are happy to hear that you had a wonderful experience with both Ken and Charlie. We truly appreciate your business.

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