Sandy Sansing Ford Lincoln

Service department is awful. Took 3 hours 40 minutes for a "Works" oil change. 1 mile out of dealership, tire pressure warning light came on a "Works" oil change. 1 mile out of dealership, tire pressure warning light came on More

Very pleased with the service. The service people met me when I drove up to service bay. The staff was very friendly and polite. I always have a good experience at this dealership. when I drove up to service bay. The staff was very friendly and polite. I always have a good experience at this dealership. More

Normal very good service call except for surprise at the end Not an issue caused by the dealership but in delay in completing was advised was all wheel lug nuts had to be replaced to do simple tire rotation as l Not an issue caused by the dealership but in delay in completing was advised was all wheel lug nuts had to be replaced to do simple tire rotation as long term factory defect came up of defective lug nuts which deformed in removal/installation and has been a problem for Expeditions for years. I was shocked by this as I drive frequently on NC mountain roads far from any repair shop if I had a flat and have no special tools to deal with this issue nor did Ford or the dealership warn me that there existed a possibility that I could be stranded with a load of Seniors in bad weather conditions out of cell range. Though this is not a big issue if this problem was found when vehicle was at a dealership with a inventory set of replacement lug nuts (this was) but it could have been under the wrong road conditions. I cannot understand why Ford had not done a recall on this?? I would like a call from Ford Motor to explain their logic here and years of production on apparently several vehicle lines of ignoring this. I am glad Sansing Ford found the problem and corrected this but I guess I have to find a set of proper lug nuts and some kind of tool to remove them to carry in the Expedition in an emergency. I can understand various vehicle defects but not designing a vehicle without the definite ability to install a spare tire safely in normal road conditions!! More

Stay far, far. Away from this place. Took a week for appointment and work was not completed after 3 1/2 days. Grosely overcharges. Went by dealership 3 times and truck was sitting outside not being work appointment and work was not completed after 3 1/2 days. Grosely overcharges. Went by dealership 3 times and truck was sitting outside not being worked on. Fuel filter was not installed as requested. More

" Honesty is Your Best Poilcy" My salesman Mr Mike Flynn was on top of everything I asked him about the 2020 Ford 150 XLT I purchased, he lead me in the right direction to making my My salesman Mr Mike Flynn was on top of everything I asked him about the 2020 Ford 150 XLT I purchased, he lead me in the right direction to making my purchase, he didnt try to sugar coat anything, I really appreciated his honesty and dedication, very friendly, courteous and understanding. I have been in the market for over two months, shopping for the right truck in Louisiana, Mississippi, and Alabama, and I can honestly say I'm very happy with Sandy Sansing Dealership and my new truck. Respectfully Submitted , Randall D Smith PS-Thank you Ms Lauren Boston, I drove three hours to get to your dealership and got lost, got you on the phone and you directed me straight to Sandy Sansing, thanks for being so helpful. More