Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sandy Sansing Ford Lincoln
Daphne, AL
192 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 192 reviews
October 05, 2020
My Edge ST has a noise at highway speeds. I went for a 20 minute ride to demonstrate the noise. Of course the noise didn’t sound. The technician did everything possible to identify the noise, but could not f minute ride to demonstrate the noise. Of course the noise didn’t sound. The technician did everything possible to identify the noise, but could not find it. They really wanted to help. More
by soonercain
Employees Worked With
Lauren Boston
September 12, 2020
Excellent staff and great products. My purchase was the best experience acquiring a new vehicle yet!! I would definitely recommend friends and family use this dealership for all their service and automotiv best experience acquiring a new vehicle yet!! I would definitely recommend friends and family use this dealership for all their service and automotive purchases. More
by Jim B
Employees Worked With
Stanley Arnold
September 10, 2020
Worst experience ever. They don't care about their customers at all. They are disrespectful and rude. They made me wait for hours at the service and told me they can't do anything. They told me they w customers at all. They are disrespectful and rude. They made me wait for hours at the service and told me they can't do anything. They told me they will call me but they never did. I kept calling them over and over again and finally, I was able to reach a lady called Lisa from the service department who was very rude and disrespectful. Don't recommend it. More
by buraksit
Employees Worked With
Russ, Lisa, Lauren Boston
September 03, 2020
Fast, easy and professional. I got a great vehicle at a fair price and Stanley made the process as seamless as possible. Highly recommend to anyone in the market for a new vehicle. fair price and Stanley made the process as seamless as possible. Highly recommend to anyone in the market for a new vehicle. More
by George
Employees Worked With
Stanley Arnold
August 28, 2020
Excellent service department. Dylan the service writer shows an attitude of wanting to make sure that the customer is fully satisfied with the work. Eager to please and is obviously motivated to ensure th shows an attitude of wanting to make sure that the customer is fully satisfied with the work. Eager to please and is obviously motivated to ensure the customer leaves with a smile. Very personal and friendly. More
by acanino99
Employees Worked With
Lauren Boston
July 31, 2020
Excellent purchase experience. Everyone worked hard to help resolve this problem vehicle by getting Lincoln to do the buy back and replace with another vehicle. Thanks to everyone involved. help resolve this problem vehicle by getting Lincoln to do the buy back and replace with another vehicle. Thanks to everyone involved. More
by Gary
Employees Worked With
Charlie and Brian , Lauren Boston
July 24, 2020
Service department is awful. Took 3 hours 40 minutes for a "Works" oil change. 1 mile out of dealership, tire pressure warning light came on a "Works" oil change. 1 mile out of dealership, tire pressure warning light came on More
by clarkgary2004
Employees Worked With
Eric Peterson, Lauren Boston
July 22, 2020
Very pleased with the service. The service people met me when I drove up to service bay. The staff was very friendly and polite. I always have a good experience at this dealership. when I drove up to service bay. The staff was very friendly and polite. I always have a good experience at this dealership. More
by Duffergkr
Employees Worked With
Lauren Boston
July 10, 2020
Normal very good service call except for surprise at the end Not an issue caused by the dealership but in delay in completing was advised was all wheel lug nuts had to be replaced to do simple tire rotation as l Not an issue caused by the dealership but in delay in completing was advised was all wheel lug nuts had to be replaced to do simple tire rotation as long term factory defect came up of defective lug nuts which deformed in removal/installation and has been a problem for Expeditions for years. I was shocked by this as I drive frequently on NC mountain roads far from any repair shop if I had a flat and have no special tools to deal with this issue nor did Ford or the dealership warn me that there existed a possibility that I could be stranded with a load of Seniors in bad weather conditions out of cell range. Though this is not a big issue if this problem was found when vehicle was at a dealership with a inventory set of replacement lug nuts (this was) but it could have been under the wrong road conditions. I cannot understand why Ford had not done a recall on this?? I would like a call from Ford Motor to explain their logic here and years of production on apparently several vehicle lines of ignoring this. I am glad Sansing Ford found the problem and corrected this but I guess I have to find a set of proper lug nuts and some kind of tool to remove them to carry in the Expedition in an emergency. I can understand various vehicle defects but not designing a vehicle without the definite ability to install a spare tire safely in normal road conditions!! More
by jrc50
Employees Worked With
Lauren Boston
