Sandy Sansing Ford Lincoln

The repair to fix a starting issue was incredibly expensive, took over 2 weeks and they didn’t do all the requested work. Not like it used to be when dealerships did the best work. expensive, took over 2 weeks and they didn’t do all the requested work. Not like it used to be when dealerships did the best work. More

Brian and all the guys are great. I will never buy from anywhere other than SS Ford and Brian. All get 10 stars….let’s anywhere other than SS Ford and Brian. All get 10 stars….let’s More

I had an appointment for an oil change and tire rotation at 2:00pm on June 2, 2021. I will also mention that I waited over a week to get the appointment. No big deal on that. I brought the 2013 Ford Escape at 2:00pm on June 2, 2021. I will also mention that I waited over a week to get the appointment. No big deal on that. I brought the 2013 Ford Escape Titanium to Sandy Sansing in Daphne on time. Told them why I was there and everything seemed fine…they took it back to the garage area maybe 15 minutes later. I had come back outside at that point and watched them put it on the very first rack inside on the left. They appeared to be doing the work required…..but while the Escape was still up on the rack…another mechanic came over and was looking at the wheels (the lug nuts actually). The two guys were talking about it for some reason. I thought he was about to remove the wheels to rotate them while it was up in the air. One mechanic left and went back to what he was doing before….the first mechanic lowered the Escape down….put oil in it and closed the hood. I thought maybe they had to take to another area of the shop to do the tires…I don’t know why they would do that…but I was giving them the benefit of the doubt. But no…..he pulls it straight out of the garage area indicating to me they are finished. I am waiting…still outside watching….for someone to come and tell me it is ready. The young lady does come out and tells me “We got you ready to go”. I know good and well they did not do the service I requested. We walk back inside together…..I ask her if they did the tire rotation……She said “no….they weren’t able to do the rotation because there is a problem with your lug nuts. They are “swollen”. Now mind you, no one came out and told me or asked me if that was going to be okay today or whatever…..they just assumed that I could just do something about it at a later date….I don’t know. But here is the deal…We bought that set of Michelin tires a couple of years ago at this dealership so we could get all the service done in one stop. When one buys a set of tires from a tire dealer, they rotate the tires at no cost for the life of the tire. She and I had a conversation about this…and that is when she informed me that I would have to buy new lug nuts. When I started asking questions about it…everyone at the service desk chimed in and tried to make me think this was perfectly normal. In fact, one person said “My Lexus lug nuts are made exactly the same way and I have had to replace a bunch of them”. (Like that makes it okay). Now…correct me if I am wrong…but lug nuts are not a part that actually wear out. The people handling them with ill-fitting sockets on air impact wrenches may destroy or damage them…..but they typically don’t need to be replaced. The back story….I had already had to replace a number of those lug nuts from a prior visit. In fact….I was there practically all day one time while they sent a courier to Mobile to get more of them because they did not have enough to do the work for me. So now….the vehicle is waiting for me to take it home…..the service person thinks it is a finished job….and I only got half of what I went there to do. I ask her….”What now….what is your remedy for this?” She said (get this) “You can buy them on Amazon, bring them to us, and we will rotate your tires….or you can buy them from us.” My head just exploded. Did I just hear that correctly? Did the Ford dealer just recommend to me that I buy wheel nuts from Amazon…bring them to the dealer….and they would install them for me? Are you kidding? Unbelievable. And why didn’t she mention this while it was in the work area? So now what Ford? We have owned a number of vehicles over the years..most of them Fords. In fact…that is just about all that we have owned. We currently own a 2013 Escape, 2006 F150, 1975 Mustang II, 1958 Ford tractor. We have also owned a Thunderbird, Courier, Bronco II, Explorer, 3 Rangers and other F150s. This ain’t our first rodeo. It is ridiculous to think that I will need to buy new lug nuts every time I get the tires rotated. Evidently it is a poor design where corrosion forms between the aluminum or stainless cap over the steel nut….somehow it deforms the cap to a point where the socket does not fit properly. Therefore it tears it up open removal. In fact, sometimes the cap has to be chiseled off in able to get a lugwrench on the steel nut for removal. If I have a flat tire…..I am on the side of the road in TimBucToo, United States….Does Ford want me out there chiseling off the lug nuts to enable me to change a tire to a spare. This is absurd. I have not had the the tires rotated yet…If I take it somewhere else..they will charge me to rotate them. So now I am paying for something to be done that I have already paid for when I bought the set of tires. I wish now we had bought this set from a “tire shop”. Tell me what to do Mr. Sansing….or whomever may respond to this letter. If no one responds….I will know what to do! John Buck More

I generally do not write complaining of the service I generally do not write complaining of the service unless it is something really disturbing to me. I probably would not even written you until I che I generally do not write complaining of the service unless it is something really disturbing to me. I probably would not even written you until I checked the oil level in my vehicle today to find it was ¾ quart low. Now I’ll let you know from start to finish what I experienced. • I called your phone listed on your website for service of my 2013 Ford Edge with 73,000 miles and was advised the earliest appointment was about a week from the day I called. That is what I was told by your representative on the phone, and it was absolutely the earliest date. I then went on line to see what date was available and surprisingly it was the next day and not in one week. How can there be such a difference in time? • I went to your service department 4/7/2021 and spoke to Jennifer Buck and told her I needed an oil change and the oil was on the rear floorboard of the vehicle as well as a new oil filter. I have used Mobile 1 oil in the vehicle since I have owned it. I also told her the passenger front side air vents discharged hot air when the A/C was on while all other vents discharged cold air as they should. Additionally, I told her that I have what I thought was a very minor power steering leak. I have noticed a very small spot of oil in my garage over the past two years and have never put any additional power steering fluid in the vehicle and the day I brought the vehicle in, the fluid level was full. I also presented her with the extended warranty I purchased when I bought the vehicle for $2000.00, only to find out it expired 6 months ago but was 27,000 miles under warranty. • The following day I received a call from Tim Overstreet advising me the cost to repair the A/C was around $350.00 and the power steering repair was $1600.00. Was told by Tim that mechanic stated that there were metal shavings in the fluid and the entire system needed purged and I needed a new pump as well. I told Tim to go forward with the A/C repair. I also asked Tim how he knew there were metal shaving in the fluid and he called me back later and told me he felt them in the fluid. After picking up the vehicle I checked myself and I felt no shavings. I my opinion I felt like I was possibly was being scammed on work that never needed to be done. I have never experienced any malfunction of my power steering other than approximately 5 eye drops of fluid on my garage floor in the past two years. I must also say that Tim was only conveying what your mechanic told him and I felt he did a great job communicating with me. • I was called by Tim 4/9/2021 and was advise my vehicle was completed so I went to pick up and noticed I was charged approximately $40.00 for the oil change and asked why. I brought my own oil and filter. Jennifer overheard me and said “oh that was probably my mistake and I forgot to put it on the work order. I ask for $10.00 off and I wish I would have been no charge since I am going to have it changed again with the Mobil one and its ¾ qt, low now. So, I paid and thought I was on my way. • I no further got out of the lot and noticed a crack in my windshield that was not there before. Drove back and Tim advised the Service Mgr. and he agreed to replace at a location near to you. After leaving again I noticed there was no oil service sticker on my window. Tim printed one and placed on my window. • I scheduled an appointment with Precision Glass and took another two hours of my time to wait for the glass to be replaced. I must say my experience there was much more pleasant than at your location. In summary, I do believe someone knew they broke my windshield and thought I may not notice for a few days. I emphatically believe I was told I needed unwarranted service of $1,600 for power steering that is functioning perfectly except for an eyedrop leak. Mr. Sansing, I see your advertisement on TV, print and internet and its all wasted when you handle your customers as you did me. Tom Winterscheidt I originally mailed this letter to Sandy Sansing Pensacola headquarters on May 5/5/2021 and have had no response. Tim Overstreet did his best to help me. Very unsatisfied with all others involved. More

The dealership itself is simple. Not very pushy on buyers, very relaxed buying experience. The buyer holds the choices and options, you’re not forced into buying that day, and they don’t try to reel y buyers, very relaxed buying experience. The buyer holds the choices and options, you’re not forced into buying that day, and they don’t try to reel you in, the dealership simply leaves it up to the customer of what they want to do and that’s just how it should be. More

Very kind helpful and efficient Always available Service was 100 percent Stanley Arnold would help answer all my questions I will do all my car business here Service was 100 percent Stanley Arnold would help answer all my questions I will do all my car business here More

By far easiest car buying experience I've ever had. It was quick and as painless as car buying can be. I will be back to buy a vehicle here in the future was quick and as painless as car buying can be. I will be back to buy a vehicle here in the future More

We were looking for Ford F-250 Called and spoke with Wynn at Daphnie location. Was very satisfied with salesman and loan officer both very helpful and would ask for them again Wynn at Daphnie location. Was very satisfied with salesman and loan officer both very helpful and would ask for them again More

Got me in and out in little over an hour when I was in a hurry. Financing was easy, quick and very informative about my different options hurry. Financing was easy, quick and very informative about my different options More