Sandy Sansing Chrysler Dodge Jeep Ram of Foley

Bad Experience from sales staff Went to Gulf Chrysler to look at a truck that I had found online. Called and got a salesmen who confirmed the truck was still on the lot and sent me p Went to Gulf Chrysler to look at a truck that I had found online. Called and got a salesmen who confirmed the truck was still on the lot and sent me pictures. Agreed to head to the dealership the next day and that I would give a heads up before I head out there. Get to the dealership and the salesmen I originally was working with had a customer so I was pushed off to someone else, that's okay. Checked out the truck and took it for a drive. Found a few minor things wrong that I would want taken care of but nothing crazy. The salesmen was not very knowledgeable. Went back inside and gave my information for my trade and was told they'll get me some numbers. This is when Paul Bishop came over to me with the numbers for the deal. I was dealing with Paul Bishop for under a minute before he turned extremely disrespectful to me. He presents numbers to me, I tell him it won't work, and he breaks into some story about how he is going to help me. I try to stop him and he overrides me and tells me not to interrupt him. When this happens I immediately turn to leave the dealership except I can't because they have the key to my trade. So I turn around, slightly annoyed, and tell him to give me my key. He begins to yell at me that he won't be talked to that way and that I can take my business somewhere. Very unprofessional and does not care about customers at all. Makes this dealership look very bad. More

Bad customer service I called the dealership for a price on a new Durango said they would call me back they never called so I called back ask for the sales manager he or s I called the dealership for a price on a new Durango said they would call me back they never called so I called back ask for the sales manager he or she was really busy but they can call me back taking business somewhere else More

Poor service We bought a used Dodge truck we closed deal on Monday and were told it would be ready for pick up on tues morning tuesday afternoon rolls arond and We bought a used Dodge truck we closed deal on Monday and were told it would be ready for pick up on tues morning tuesday afternoon rolls arond and still not ready the truck was filthy and two tires were low we were told this would be taken care of yet another lie 42000 gor a truck it better be perfect More

Serious lack of professionalism Currently sitting in service department still waiting. Bought truck on Monday evening. Was told to make appointment to have new key fob and car detail Currently sitting in service department still waiting. Bought truck on Monday evening. Was told to make appointment to have new key fob and car detailed later in week. Made appointment for 10am Saturday. Arrived at 9:50. Truck was not taken back until 11:20 with 2-3 other customers who just drove in placed ahead of me. What's point of having an appointment. Was given excuse that "only 2 technicians working today". Wasn't until I requested comment card for complaint that something actually happened. Seems like no communication between departments as service department didn't even know truck also supposed to be detailed. Also noted truck listing worded wrong when arrived to look at truck on Monday. Seller cmoments listed truck as "Big Horn package, all power interior". When I showed salesman, he tried to blame on Autotrader as listed by VIN number. I highly doubt Autotrader wrote the seller comments. Test drive and sell not pressured but definitely rushed. Luckily still liked the truck and was able to negotiate somewhat fair deal. Would not recommend to drive from out of town for dealership. More

Very disappointed Found what we thought was the perfect jeep to meet our families needs. Spoke with sales rep about the jeep we saw on their website 2 times asking man Found what we thought was the perfect jeep to meet our families needs. Spoke with sales rep about the jeep we saw on their website 2 times asking many questions about the vehicle and setup an appointment before heading to the dealership. After driving an hour in half to the dealership the jeep was not there a sales person drove it home. After being at the dealership 3 hours. Finally jeep arrives back to dealership and it is not the same jeep as the one on their website. Same exterior but interior was very different online jeep had a sun roof the jeep brought to us did not. We were told the pictures online were wrong they must have put the wrong interior pictures on the website. However, they did try to sale us another jeep that had the same interior and sunroof as the jeep we went to buy was supposed to have for almost $ 7,000 more than the jeep they had put online. What a disappointment and a wasted drive. Don't take their bait and try to buy a vechicle they have posted on their website. More

Bad experience I bought a used Saturn SUV and paid cash . Told them I wanted everything checked out before I paid for it . Had to take it back the next day after I I bought a used Saturn SUV and paid cash . Told them I wanted everything checked out before I paid for it . Had to take it back the next day after I had paid for an extended warranty. They used my extended warranty for something that should have been fixed before I bought it. Steering column messed up and also fan on radiator making noises, took off the tow bar on it without asking me first. Salesman was very rude and said there was nothing else they could do for me. But he got a paycheck from me buying that car. It goes to show that you think sometimes a dealer might not quite rip u off but they do. I guess because I am a woman. Problem has not been resolved and my steering column is still messed up. The service staff seems to be the only ones that are nice . I told them I was still having problems with the column and they told me to bring it back but now I don't trust that it will be fixed right.i will probably have to take it somewhere else to get the problem resolved.The service staff has been nice but I feel like if I paid cash for something everything should have been fixed before I picked it up. I will not recommend this company to anyone. Beware of them. More

GREAT EXPERIENCE / WORTH THE DRIVE FROM PENSACOLA Had just left a Pensacola Jeep dealer after they low balled us on our trade value and lied to us about USAA pricing. Since this is not a review about Had just left a Pensacola Jeep dealer after they low balled us on our trade value and lied to us about USAA pricing. Since this is not a review about them I'll move on to Gulf Jeep's review: We walked in and were greeted promptly. We told them what we were looking for (I already knew what was on the lot from my online research.) Terry showed us the Jeeps were were interested in. It was refreshing to have a sales person that was knowledgeable about the vehicle he was selling. We then asked for a trade value for my truck and began crunching numbers. No surprise the first number they came back with was lower than I wanted. They were lower on my trade that I thought it should be. The price of the Jeep was good though. After my counter offer (which was pretty low to be honest) Paul came over and talked to me about my trade value. I told him about my research and he showed me what they had. We came to an agreement on the trade value very quickly. The trade value given this time was right in line with what I thought it should be. At the end of the day we got an amazing deal on the Jeep using USAA pricing, active duty military cash allowance, and a mailer coupon for cash allowance I received. To seal the deal they even added one more dealer installed option at cost. It was worth the 20 mile drive from Pensacola to visit Terry and Paul at Gulf Chrylser Jeep in Foley Alabama. How much was it worth? I got $3,000 more for my trade and paid $1,400 less for the Jeep compared to the Pensacola Jeep dealer's price. The 30 minute drive saved me $4,400. (and they never lied to me as the Pensacola dealer did.) If you are in Pensacola, or anywhere in the region for that matter, I encourage you to visit your local Chrysler/Jeep dealer then head over to Gulf Chrysler Jeep to compare the deals. Or, you could save yourself some frustration and time and drive over to Foley right away. If you don't at least give Gulf Jeep a chance to win your business you are making a huge financial mistake. It would have been a $4,400 mistake in my case. More

Have purchased 2012 Ram and Two Jeeps from this dealership. I had visited six different dealerships in the area and this dealership by far exceeded all expectations and price. When other dealer dealership. I had visited six different dealerships in the area and this dealership by far exceeded all expectations and price. When other dealerships said no way Holly and Frenchie worked the deal and gave me the best price and trade in value. All USAA members ,active duty and retired service members need to visit this dealership. They appreicate our service and will make you feel right at home. More

I have purchased 3 Dodge vehicles from this dealership and have been impressed with all 3 vehicle deliveries. The first was a Dodge Ram truck which was serviced under a recall. I dropped my truck off and and have been impressed with all 3 vehicle deliveries. The first was a Dodge Ram truck which was serviced under a recall. I dropped my truck off and was given a ride home and later in day , picked up and brought back to dealer. Vehicle had been serviced with no charge to me. Truck is the best I have ever owned. My last vehicle is a 2013 Dodge Challenger and was custom ordered. Order placed in Sept 2012 and recently delivered at end of Oct. The Challenger drives and handles fantastically. Dave Blanchert sat down with me and explained all the options that were available to me, prior to placing the order. My sales person is Holly Fuqua and she has helped me thru the sales process on all 3 Dodges. She has personally contacted me after the sales , both by email and personal phone calls. The pricing I have received has been very fair. I would definitely recommend this deal to any of my friends. The dealership also sends me periodical emails with money saving coupons for oil changes and tire rotations , along with free inspections. More

I have been shopping for a used minivan and saw that Gulf had a great deal on a van. I emailed the dealership for more details and received a response back from Matt Robinson with more details including pho had a great deal on a van. I emailed the dealership for more details and received a response back from Matt Robinson with more details including photos. I asked for a carfax report and he said that they use AutoCheck instead and sent me the rating for the van, but would not send me the full report. I set up an appointment to drive to Foley from Mobile to see the van. The next day, when I arrived to see the van, he took us into his office and started asking us questions about what we were looking for. I told him we were looking for the van we had been emailing back and forth about the day before. He said he just wanted "to show us everything he had in stock" similar to what we were looking for. When we finally walked out to the lot to see the van, he started showing us a different van. I stopped him and asked him where the van was we came to see. He said it was just there the night before, but it must be in the service dept. After checking inside, he came back out and told us that the van we came to see had "just gone to auction" earlier that day "because of mechanical issues." I thought that was strange since he just told me how great the van was the day before. Of course he proceeded to try to show us "other great vans" that they had on the lot. This is an illegal, fraudulent practice called bait and switch! I didn't think dealerships still had the nerve to try this illegal sales tactic. I wasted an afternoon off of work and gas to drive to Foley to see a vehicle that only existed on their website I guess. I have already started telling my friends, family, coworkers, etc about my experience and that they should NEVER do business with this dealership. More