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Sandy Sansing Chrysler Dodge Jeep Ram of Foley
Foley, AL
88 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 88 reviews
September 21, 2018
Liars Sales team are a bunch of liars they told me one thing and when I drove over an hour to get there is was false Sales team are a bunch of liars they told me one thing and when I drove over an hour to get there is was false More
by Camaro9495
Employees Worked With
Customer Service
September 15, 2018
Excellent and timely service Called for a service appt and got one to meet my schedule, had two sensors that need to be looked at. Before I could get 2016 jeep wrangler to them th Called for a service appt and got one to meet my schedule, had two sensors that need to be looked at. Before I could get 2016 jeep wrangler to them the breaks locked and couldn't drive. I talked to the service dept they hooked me up to get it towed to the dealership and had it fixed the same day. Very helpful and kept me posted throughout. More
by sky
Employees Worked With
Customer Service
August 30, 2018
Poor Service Department Took in my 2008 Commander for a factory recall repair for the ignition and keyfobs dropped off at 7am using night drop . Called the service departme Took in my 2008 Commander for a factory recall repair for the ignition and keyfobs dropped off at 7am using night drop . Called the service department after opening and Was told would be ready by by lunch time. Called st 2pm and car still in the shop not complete. When I picked up the car the new key fob was missing the valet key which is also the bottom part of the keyfob. Was told is wasnt covered by recall and I could purchase for $37.50 each. Then was told they don't work and wont start the car anyway. So now I have new key fobs with missing piece. So they ordered new kry fobs and took out the valet key and gave my the new fob . Really , so they are willing to alienate a customer over $75 . I'm in the customer service business and write off more than this daily for guest satisfaction. After owning 2 Chrysler Town and a country vans. A jeep liberty and now a jeep commander pretty sure I'm done with Chrysler Jepp dealer in Foley . More
by NotBuyingFromGulfCoastChryslerJeep
Employees Worked With
Customer Service
January 11, 2018
I'm another happy customer! Since the early 1990's I have purchased several vehicles from Gulf Chrysler and they have always been easy to deal with. My salesperson Thomas Zarro w Since the early 1990's I have purchased several vehicles from Gulf Chrysler and they have always been easy to deal with. My salesperson Thomas Zarro was very knowledgeable and had a low pressure approach to assisting me in the purchase of my truck. The finance manager Greg Waite was very attention to detail and patient in answering my questions. Very nice overall experience and I would definitely recommend Gulf Chrysler! More
by Beach by George
Employees Worked With
Thomas Zarro, Greg Waite
January 11, 2018
Best Experience Great experience for my wife and I. They were willing to help and not pushy. Thomas Zarro was our salesman. He was polite and professional. He asked w Great experience for my wife and I. They were willing to help and not pushy. Thomas Zarro was our salesman. He was polite and professional. He asked what we wanted to do and didn’t try to tell us what we should do. He was very insistent that everything went well with our buying experience. Thanks y’all. Love the Jeeps. More
by LT
Employees Worked With
Thomas Zarro, Frenchi
January 11, 2018
GREAT SERVICE FROM THOMAS ZARRO My husband bought a dodge ram from this dealership, we appreciated the service that THOMAS gave in helping find the right truck for us, that we went My husband bought a dodge ram from this dealership, we appreciated the service that THOMAS gave in helping find the right truck for us, that we went back the next week and purchased a Cadillac SUV, would recommend this dealership and THOMAS ZARRO to all our family and friends... More
by Lcooper1591
Employees Worked With
THOMAS ZARRO
January 03, 2018
Don’t buy from this dealership I purchased a Jeep Cherokee from this dealership. I had to schedule service because the passenger floorboard was leaking. Diagnosis was there was a s I purchased a Jeep Cherokee from this dealership. I had to schedule service because the passenger floorboard was leaking. Diagnosis was there was a seam that was not sealed. The carpet had mildewed. They used so much chemical cleaning the carpet that I had to ride with the windows down for five days. When I realized the passenger floorboard was still leaking and the carpet had mildewed again I called the service department to schedule a service. I scheduled the service and on the day of I called to check there were no loaner cars. So I waited and rescheduled the service only to be told that they had so many loaners out because of cars breaking down that there were no loaners available. I offered to schedule a week out but was told “the General Manager holds the keys in his office and they don’t know how long it will take for a car to be fixed so they don’t know when the loaners will be returned” I guess you just keep checking until the warranty runs out. More
by Disappointed
Employees Worked With
Service Department
October 16, 2017
I love the folks at this dealership! Every salesman I've ever spoken to has been very courteous and fair, no high pressure sales. The service department was very helpful in diagnosing a p Every salesman I've ever spoken to has been very courteous and fair, no high pressure sales. The service department was very helpful in diagnosing a problem that had been plaguing my '09 Chrysler since I received a sloppy oil change from a different service station near by. Highly recommend these fine folks. More
by setay11
Employees Worked With
Matt
May 08, 2017
Poor service and attitudes Purchased 2016 Ram diesel truck new. Had good service and experience with truck for the first 3 months. The truck has been back on numerous occasions Purchased 2016 Ram diesel truck new. Had good service and experience with truck for the first 3 months. The truck has been back on numerous occasions since with same complaints of trans slipping, very poor mileage and engine noise with no reasonable explanation ever other than "it's within specs". Make same trips,with truck. Used 50 gallon of fuel in beginning and now used 80+ gallons. Service department calls you liar at door as you arrive and when you comment on the items that sales told when you bought the truck, they just laugh. I owned the biggest independent auto center in Ohio and was an engineer for 25 years. I know that they are wrong and the liars. They act like I'm stupid. Terrible service dept and customer service. More
by Ram
Employees Worked With
Ryan
April 06, 2017
sorry xxx service dept. I walked in to turn my keys in to have car serviced service tech. tells me he usually does do this and I am on the phone right now the phone was lying I walked in to turn my keys in to have car serviced service tech. tells me he usually does do this and I am on the phone right now the phone was lying on the desk try to tell him whats wrong with car he picks up phone and walks out the door his name is More
by crysler300
Employees Worked With
matthew
