Sandy Sansing Chrysler Dodge Jeep Ram

Great place to do business the staff was friendly and helpful. This is the second truck I have purchased from them helpful. This is the second truck I have purchased from them More

Great place friendly people great experience here purchasing my new truck it’s the second truck I’ve bought here in 3 years purchasing my new truck it’s the second truck I’ve bought here in 3 years More

I'm impressed! !! This team cared enough to work a complex problem on my 2002 Jeep until it was fixed right. Other service centers would even look at it. I bought !! This team cared enough to work a complex problem on my 2002 Jeep until it was fixed right. Other service centers would even look at it. I bought my Liberty new in 2001 from Milton Chrysler Jeep and have been meticulous in maintaining it. That dealership had since become SS CDJR yet they were still willing to work my vehicle. In September 2023, I started getting the airbag warning light. My local mechanic identified a generic left front impact sensor bad code. He did not have Jeep/Chrysler diagnostic equipment and recommended taking it to a dealership. I tried to get the authorized Jeep service centers here in Fort Walton Beach, Crestview, and Pensacola to diagnose it but none would because my Jeep "was too old." This being a safety concern, I replaced the left front impact sensor myself and the code cleared. After a short time the air bag light came back on. In desperation I called SS CDJR. I let Tyler at know all this and that I had purchased the vehicle there years ago. Tyler's team was at least willing to try. On the first visit his team located the 20-year-old diagnostic kit and got that same code. A new sensor was ordered and installed on my second visit. Once again after driving a bit, the light came back on. I reported this back to Tyler. Since it was possible (but not likely) the sensor they installed was also bad, he ordered another one. In the meantime his technicians began researching past service bulletins. They discovered that replacement sensors now being manufactured were not compatible with the older Occupant Restraint Control Module (ORCM) and that older impact sensors would not work with the new ORCM. They ordered a new ORCM and a new right impact sensor to achieve system compatibility. On the third visit, they installed the new ORCM and right sensor. SS CDJR did not charge me for the either of the sensors or the labor for the earlier replacement of the sensor I installed. They felt the compatibility issue should have identified during my first visit. This was an excellent example of professional integrity and honesty. As someone who does a lot of DIY maintenance on my vehicles, I was impressed with everyone's willingness to keep troubleshooting and digging into the books and sincere desire to get this important safety feature working again. These were no "shade tree" mechanics. I've been happily and safely driving my Jeep for 24 years now. Thanks! More

Made things right! Had engine light come on after leaving the lot. After taking it to another Ram dealership they determined the previous owner put in an after mark Had engine light come on after leaving the lot. After taking it to another Ram dealership they determined the previous owner put in an after market air duct. Sandy Sansing replaced all 3 parts for us free of charge. They made things right and that goes a long way with me. I will recommend them in the future to anyone looking for a trustworthy dealer. More