Sandy Sansing Chevrolet of Foley

Sandy Sansing Chevrolet of Foley responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that your first service visit went smoothly and that our team kept you informed and comfortable throughout. Your kind words mean a lot to us. That’s exactly the experience we aim to provide every customer. Thanks again for choosing us, and we look forward to serving you next time!

Sandy Sansing Chevrolet of Foley responded

We’re truly sorry to read about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it is to have a warning light remain on, especially on a new vehicle. Diesel fuel systems can be sensitive to contamination, and we regret that our team was unable to confirm the presence of water in the fuel during your visit. The warning cleared during our diagnostic process, and depending on the amount of water present, it can intermittently reset on its own. The recommendation to drop the tank and perform a full system cleaning was based on the diagnostic procedures available, but we understand you were not comfortable authorizing further work without definitive confirmation. Since the warning has returned, we recommend additional diagnostics to accurately determine the cause and prevent potential damage. We wish you all the best and hope you find a service facility that better fits your expectations and can assist you moving forward.

Sandy Sansing Chevrolet of Foley responded

Thank you for sharing your feedback. We’re glad to hear our staff was friendly and eager to help, but we understand your concern about the staffing levels in the service department. We appreciate your patience and will be sure to share your comments with management as we work to improve wait times and overall service. Thank you for bringing this to our attention.

Sandy Sansing Chevrolet of Foley responded

We’re sorry to hear about your experience and appreciate you sharing this feedback. We understand how important it was to have the recall addressed during your visit, and we regret that it was not completed as planned. While the service was performed, it’s clear there was a miscommunication about your priorities, and we should have confirmed your expectations before starting work. If you’d like assistance rescheduling the recall or have any other concerns, please feel free to reach out to us directly. We’d be glad to help make this right. Thank you for bringing this to our attention.

Sandy Sansing Chevrolet of Foley responded

Thank you so much for sharing your experience! We’re glad to hear that our sales and finance teams were friendly, fast, and efficient. We’ll be sure to pass along your kind words to Wayne—he’ll appreciate the recognition. Enjoy your new vehicle, and thanks for choosing us!

Sandy Sansing Chevrolet of Foley responded

Thank you for your feedback. We’re glad to hear you found our team accommodating. We apologize for not providing a clear or tentative explanation of the issue during your visit. We understand how important it is to have clear communication and will work to improve this. If you’d like, please reach out to us directly so we can assist you further.

Sandy Sansing Chevrolet of Foley responded

Thank you for the wonderful feedback! We’re glad to hear your service was on time and that our receptionist and cashiers helped make your visit comfortable. We appreciate you taking the time to share your experience and look forward to serving you again!

Sandy Sansing Chevrolet of Foley responded

Mr. Lopez, your appointment was scheduled online for 9:30 AM this past Friday, with notes indicating the vehicle would be dropped off. The request included four separate services. Upon arrival, you let us know that you preferred to wait while the work was completed. Due to the volume of vehicles already in progress, we were unfortunately unable to accommodate all requested services within the same day. We apologize for any inconvenience this caused and hope to better align expectations in the future to ensure we can service your vehicle as efficiently as possible.

Sandy Sansing Chevrolet of Foley responded

Thank you so much for your loyalty and for sharing these kind words! We’re honored that you’ve chosen Sandy Sansing for six vehicles, and it’s wonderful to hear that Al has consistently provided you with such a great experience. We truly appreciate your continued trust and support—customers like you are the heart of what we do. Welcome to the “customer for life” club!

Sandy Sansing Chevrolet of Foley responded

Thank you for sharing your experience! We’re glad to hear the process was easy and hassle-free. It’s great to know our sales team listened to your needs and that financing was able to make the deal work for you. We appreciate your business and hope you’re enjoying your new vehicle!