Sandy Sansing Chevrolet of Foley

Diagnosis of noise under hood WARNING: Do not trust Southern Chevy dealership in Foley, Al.!! I took my car there to "check out" a noise. I was told that the $95 "diagnosis" showed WARNING: Do not trust Southern Chevy dealership in Foley, Al.!! I took my car there to "check out" a noise. I was told that the $95 "diagnosis" showed I had a WORN OUT AC belt & BAD BELT TENSIONER that need to be replaced for $344.77. We agreed, only to be told that didn't fix the problem-so it "might" be the clutch or compressor. We decided to wait until we returned to Illinois, but I asked for the "replaced" parts. They were shocked & said, "no one had ever asked them that before." When we returned home, I took them to the local dealership here & asked them to look at them. The service manager commented that the belt looked brand new-which reminded me that on my previous "pre-trip" check up, they had called to say that everything checked out fine, although there were 2-3 belts that were looking a "little" worn, &, even though they assured me that they would probably make the trip, I opted to have them replaced anyway. When they checked my records, they found that one of the belts they replaced was a NEW AC BELT. This prompted them to then check the tensioner that Southern had replaced, & actually made a video of the test-showing the tensioner was in 100% perfect working condition! When I contacted the service manager at Southerns, I offered to send a copy of their diagnosis, a copy of my receipt & pictures of the NEW belt they CUT OFF, & the video of the test on the tensioner-along with a statement from the service manager that stated that, "if any of his mechanics ever charged a customer for replacing parts like this, they would be signing their last paycheck". I was just given a "run around" with lame excuses, & told he'd "get back to me"-which he never did. I then sent an email that I was told would be printed & given to the owner, but never heard back from him either. Their "pride" in customer service is BS, & definitely cannot be trusted. So if you are ever DUMB enough to go to them for service-you better be SMART enough to ask for your "replaced" parts back! Sent from my iPad More

Best salesman Mark manly greated me at the parking lot with the sweetest smile. He was very helpful in helping me find a car at price i could afford. I would recom Mark manly greated me at the parking lot with the sweetest smile. He was very helpful in helping me find a car at price i could afford. I would recommend this dealership and dealer to everyone. More

"Very happy with my service visit" Had a awesome experience at the dealerships service department. Was in the area on vacation when my check engine light came on.They got me in and fixe Had a awesome experience at the dealerships service department. Was in the area on vacation when my check engine light came on.They got me in and fixed in no time, so I could enjoy the rest of my time here. Thank You ..... More

Friendly hard working excellent communication The dealership as a whole was very friendly.They did everything I asked of them and put me in the vehicle that I wanted. I will be making all of my fu The dealership as a whole was very friendly.They did everything I asked of them and put me in the vehicle that I wanted. I will be making all of my future auto purchases there and I would most definitely recommend them to anyone. More

Shopping for a new vehicle I am 71 years old and have lived in several cities in several states I have shopped at several dealerships over the years I have never found a dealers I am 71 years old and have lived in several cities in several states I have shopped at several dealerships over the years I have never found a dealership that even comes close to the service you get at Southern Chevrolet in Foley,Al they are the best I've ever dealt with More

Love! Mark Morgan is the best owner! Letting us sit in the auburn camero was the best experience!! Love him!! Plus a free lunch! Who hooo!! Mark Morgan is the best owner! Letting us sit in the auburn camero was the best experience!! Love him!! Plus a free lunch! Who hooo!! More

Go see Mark. Great people great customer service. All my cars will be bought from Southern Chevrolet. Absolutely love this place and the prices are AMAZING. War E Great people great customer service. All my cars will be bought from Southern Chevrolet. Absolutely love this place and the prices are AMAZING. War Eagle More

Purchased a car Excellent staff.. 100% satisfied.. Chuck Forrest made buying a new car a pleasure. My husband and I each purchased a car and the process went smoothl Excellent staff.. 100% satisfied.. Chuck Forrest made buying a new car a pleasure. My husband and I each purchased a car and the process went smoothly from start to finish More

Excellent service In the last 4 years that I have purchased several new vehicles from this dealership, I have only had to take my car in for service a few times. In t In the last 4 years that I have purchased several new vehicles from this dealership, I have only had to take my car in for service a few times. In those cases I have always been treated with friendliness and respect. If they needed to keep my vehicle for a little while I was offered a loaner to drive. More

You don't know what you are really getting Quite simply, they do not inspect or repair the cars on their used car lot. They run them through the shop, do minimum fluid changes and cosmetic clea Quite simply, they do not inspect or repair the cars on their used car lot. They run them through the shop, do minimum fluid changes and cosmetic clean up, and ignore any other issues that they know will arise once the vehicle leaves the dealership. You will be out a fortune because of problems they know exist, yet do not repair. Over priced compared to most dealerships on the Gulf Coast. The worst service manger (Mitch) I have ever had to work with. Completely unprofessional, rude and talks down to you with an attitude. Not sure why the GM of Southern allows these things to take place. More