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Sandy Sansing Chevrolet of Foley

Foley, AL

1.9
54 Reviews

2255 S Mckenzie St

Foley, AL

36535

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Showing 54 reviews

October 17, 2024

I first want to say this would be a 1 star, but I will give it a 2 because of the service the Pensacola location provided. I tried to schedule test drives for several vehicles at the GMC and the Nissan lo More

by mbow231
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jewel, Jayden, William, David, Recbecca
October 17, 2024

The service is awesome didn’t buy from them and they still offered transportation for me while my vehicle was in service! That my friend is the way to do. Business!!! More

by todwr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Hannah
August 12, 2024

This is for the Nissan sales team in Foley. Very unprofessional! Out for themselves. I would not give them one penny of my money. It was so bad I picked up my part I ordered and will find s More

by lawman-todos-0w
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Salesman
Aug 23, 2024 -

Sandy Sansing Chevrolet of Foley responded

We appreciate you taking your time to leave your feedback, we will pass it along to our staff. If there is any way we could be of further assistance please reach out to our customer service department.

June 18, 2024

I brought my car there twice in 30 days and paid for diagnostics and repairs twice, broke down on the way home from Sandy Sansing Chevrolet in Foley Alabama after spending $700. Customer service was rud More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg
Jun 26, 2024 -

Sandy Sansing Chevrolet of Foley responded

We are sorry to hear about your experience with our service department. Please feel free to reach out to our customer service department if we can be of further assistance.

February 29, 2024

We purchased a brand new 2023 Tahoe only 26 miles on it super happy until we get going down the road and our diesel fuel rail goes out in the Tahoe was told that it’s just a GLITCH a week later finally get More

by Brandon8065
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sarah E.
Mar 01, 2024 -

Sandy Sansing Chevrolet of Foley responded

The dealership has attempted to contact you on numerous occasions. The repairs are being covered under the manufacturer's warranty. You have removed your license plate and personal items from the vehicle, and we would like to know if you intend to pick it up once it is repaired. Please contact the service manager, Keith Skipper at (251) 810-4102.

Mar 01, 2024 -

Brandon8065 responded

I have only been called one time by Will and he told me he would be getting back in touch with me when he has a notice of when part would be arriving. To answer your question no we will not be picking it up it has been traded in. We bought brand new not to have issues and it hasn’t had anything but issues since getting it. We are told it’s just glitches by y’all’s sales management. Been buying vehicles there for a long time but won’t be back!!!

December 22, 2023

Purchased a used car 33 days ago from Sandy Sansing Foley Al paid cash shortly the oil change lite came on called the sales person to inform him he said they just did not reset it, Talking my to PetSmart pup More

by lwhite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nathon Pilkington
Dec 28, 2023 -

Sandy Sansing Chevrolet of Foley responded

Thank you for being a customer of our BMW and Chevy Foley locations. We regret to hear your are displeased with your purchase in Foley. Had we known of your AAA services we would not have called a wrecker to assist you and incurred that expense. We do see many vehicles are no longer equipped with spare tires and jacks due to roadside assistance services. It is often previous vehicle owners do not pass on all original items from when a vehicle is new which could be why those items are missing. We will share your feedback with your salesperson and management team and possibly a tire and jack can be obtained for you.

Dec 28, 2023 -

lwhite responded

Hello Lancey White, Your payment has been processed. The summary of your transaction is listed below. Thank you for your business. Transaction Summary INVOICE #Q95037 TRANSACTION DATE December 09, 2023 SERVICE ADVISOR JOHNNIE WILLIAMS AUTHORIZATION CODE 079654 CUSTOMER NAME Shelia White PAYMENT AMOUNT $867.85 CREDIT CARD VISA ending in ****3124 DESCRIPTION Wheel and Jack parts As you can see already obtained Rim, Jack, and a Tired witch was 232 dollars, Also had to change oil the light came on after getting car home, Going to trade it in its running bad, Thanks for responding to my complaint,

November 20, 2023

Salesman was great, that’s about the only good thing about this dealership. Charged me nearly 5k over book value on a 2014 Silverado. Haven’t even owned truck a month and had to replace radiator, front More

by Thomas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vann
Nov 27, 2023 -

Sandy Sansing Chevrolet of Foley responded

Thomas, when you bought the vehicle, it was understood that new tires and wheels were needed as you said you wished to put your own on the vehicle regardless. The selling price of $23,005.16 reflected the Clean Retail value of $20,625, excluding the additional lift, wheels, and tires already on the vehicle. You've expressed satisfaction with the sales process and have pending steps from the initial agreement, which we are committed to fulfilling promptly. We recently discussed a radiator repair during a courtesy call, and we've covered half of the repair cost as agreed. Your check is ready for pickup upon receipt submission. We value your business, and if you have any questions, please reach out. We're committed to your satisfaction and assisting with future needs.

November 10, 2023

They were great selling me the car on 10/16/23. It was a used 2020 Cadillac Escalade and sold as is. I paid $54 k for it . Less than a month later - 11/10/23 I’m having issues with breaks. I reache More

by Magdalena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Austin, Darren
Nov 13, 2023 -

Sandy Sansing Chevrolet of Foley responded

Hi Magdalena, at the time of purchase you signed a B-Line Purchase Agreement which is you acknowledging that you declined all warranty options, along with a sheet that we specifically printed out that list all of the warranty options you were eligible for. You declined all of these warranty options so we wrote "Declines coverages" very big across the whole paper and asked you to sign this sheet as well, which you did after we explained it to you, just so we would not have any issues like this later down the road.

Nov 13, 2023 -

Magdalena responded

I’ve bought several used cars from several dealers with no warranty and they always took care of any issues within a month . Also I have bought used cars and never ever had a major issue less than a month later . Also, your reviews show people saying how they had the cars examined by your warranty company and were told how it was a pre existing condition and no coverage was offered - $3k out the window. Also when I called nobody was even trying to be accommodating in any way, not even a kind word. I was passed from one person to another and no solutions. I understand that you had an an emergency with one of your employees and I hope he /she is well, but running a business you have to also understand that your customer who just purchased the car 25 days ago for $54 K, who is having breaks not working in a car is also having a real life emergency.

Nov 13, 2023 -

Magdalena responded

Also , I had the car inspected by a certified Cadillac service and I was given a list of 6 problems adding up to $4,000 total repairs needed to be done. Per your warranty, you would have deemed it as pre existing anyway. You sold me a broken car Sandy Sansing. You did not inspect it and fixed it like you needed to. Lesson learned . I’ll never buy a car from you again . That’s a shady business

October 09, 2023

Called, left message with two different sales staff. Never got a follow up call. Both of then e-mailed me with phone numbers to contact them. This must be some type of scam. More

by blszr@msn.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sandi sansing & Josh lindsey
Oct 11, 2023 -

Sandy Sansing Chevrolet of Foley responded

Hello, we received an inquiry from you with you email as the only contact. We sent emails back to you from our sales rep and our BDC asking for a good contact number for us to get ahold of you that way. The vehicle you inquired has already been sold as we had no luck getting in touch with you. If there is anything else that interest you or you would like to look at other options please reach out to us at 251-943-8505.

February 22, 2023

We kept missing each other, so I never got the opportunity to see the suv or purchase it. More

by chocolatefact5b
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name but she was pretty awesome
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