Sandy Sansing BMW

Ben Brooks was awesome! Super helpful, easy to talk to, and made buying my MINI a breeze. Highly recommend! Super helpful, easy to talk to, and made buying my MINI a breeze. Highly recommend! More

Narcissistic personalities shouldn’t by here FACTS! Offered me a check for $500 if I would take the messed up exterior coating that was applied with a big old chip on it. On a NEW MINI COOP! Stevie W Offered me a check for $500 if I would take the messed up exterior coating that was applied with a big old chip on it. On a NEW MINI COOP! Stevie Wonder could’ve seen it 😡 I will never recommend this dealership or the narcissist financial dude who needs an attitude adjustment. You don’t get to treat ppl this way. Shame on you & shame on the dealership for keeping you there!!! This is your BMW Pensacola location More

Sandy Sansing BMW services my car well whenever I need repairs or maintenance. Judy and the other Service Department agents do fantastic work, ensuring my car's requirements are met. I drive off with conf repairs or maintenance. Judy and the other Service Department agents do fantastic work, ensuring my car's requirements are met. I drive off with confidence! Thank you! Dr. Sandra Winborne More

Always helpful and professional---life is always better with a Mini, especially when you get great service. with a Mini, especially when you get great service. More

I told the service writer that I live in Fort Walton Beach (1 Hour Drive each way) The intent was to replace a broken spring in the shift, selector, covered by factory extended warranty. By the time I m Beach (1 Hour Drive each way) The intent was to replace a broken spring in the shift, selector, covered by factory extended warranty. By the time I made it home, five hours had passed. The dealership had diagnosed the car confirmed that the spring needed replacing under warranty. But couldn’t do any work on the cars they didn’t have any parts in stock. Why have me drive an hour each way knowing that they’re not gonna fix the car. Now I have to reschedule another time and probably waste at least another five hours to get to work that should’ve been done, or at least scheduled when they had the parts. Wait, that would be Unfair to say I didn’t get anything out of the trip, I did get a complementary car wash and vacuum More

I recently had the pleasure to visit Sandy Sansing BMW i could not be more impressed with the entire experience, the team made me feel welcome and comfortable, with no pressure at all. The staff was knowled could not be more impressed with the entire experience, the team made me feel welcome and comfortable, with no pressure at all. The staff was knowledgeable and always ready to assist in anything I needed it. The process was efficient and professional. I will definitely return for future purchases. More

Their communication was extremely poor — I had to constantly follow up to receive any updates. To make matters worse, I witnessed the service advisor helping himself to my personal tools without aski constantly follow up to receive any updates. To make matters worse, I witnessed the service advisor helping himself to my personal tools without asking, which I find completely unacceptable. Overall, the attitude towards customers comes across as indifferent and unprofessional. It’s disappointing, especially since I was actively shopping for a new vehicle from one of their locations before this experience. This experience with their service department changed our mind; we will never purchase anything from them in the future. More