Sandy Sansing BMW

We were beginning the third week of a road trip when bad roads in New Orleans wrecked a tire and bent the wheel. MINI Roadside Assistance took the car to the nearest dealer -- Sandy Sansing MINI in Pensacol roads in New Orleans wrecked a tire and bent the wheel. MINI Roadside Assistance took the car to the nearest dealer -- Sandy Sansing MINI in Pensacola -- 120 miles away! I worked with Logan, our service advisor over the phone. He was professional, methodical, and thorough. Logan navigated the process of having a full diagnostic run, putting in a claim with wheel and tire insurance and ordering replacements ahead of the Labor Day weekend giving me updates throughout. He had the wheel and tire installed first thing after the long weekend. Logan also had them give the car a wash before turning it back over to us. Logan even let us pick up the car about fifteen minutes after closing time. so that we didn't have to wait until the next day. When we picked up the car, we were surprised to find out that there might have even been an option to have our car brought back to us in New Orleans or even sent back to Houston! Bottom line, we got great service and support, even with the logistical headaches that were beyond their control. More

Getting an appointment was easy. The repairs (emission systems extended warranty item) was done promptly, and I was on my was in less than an hour. I love dealing with Sansing's The repairs (emission systems extended warranty item) was done promptly, and I was on my was in less than an hour. I love dealing with Sansing's service, parts, and sales departments. I ordered a new BMW from them this week, to replace my eleven-year-old one. I didn't even bother shopping other dealerships or brands. More

I’ve now bought 2 cars from Ben Brooks in the past 2 years. His professionalism, knowledge, honesty, integrity and personality make him a pleasure to deal with. He is an asset to sandy Sanding and to years. His professionalism, knowledge, honesty, integrity and personality make him a pleasure to deal with. He is an asset to sandy Sanding and to his customers. I was also very favorably impressed with BMW’s new finance manager. Christa. She is very knowledgeable and the buying process very easy. She handled my pre-approved loan with Navy Federal Credit Union smoothly and quickly and explained everything I needed to know. She too is an asset to Sandy Sansing and her customers. If you want a no problem car buying experience, then I recommmend you contact Ben and you make sure Christa handles the business and finance part of you of deal. 5 gold stars for Ben & Christa! More

Good at getting you in and out for morning vehicle drop offs. Would like to have a ride provided when dropping off my vehicle, sometimes they do not have porters. Otherwise I'm paying for my own lyft or Ub offs. Would like to have a ride provided when dropping off my vehicle, sometimes they do not have porters. Otherwise I'm paying for my own lyft or Uber. Also customers ould use an out-the-door pricing on estimates rather than leaving the tax off. More

The service is received was beyond wonderful. I can’t say enough about the professional level of the staff. I can’t say enough about the professional level of the staff. More

Service appointment was right on time. Service was completed in timely manner. Cost was explained in detail. Waiting area is very nice. Service was completed in timely manner. Cost was explained in detail. Waiting area is very nice. More

After two failed attempts at other dealerships, I met Lori Esser at Sandy Sansing BMW, lori walked me thru each option on the car i was wanting to order, kept me up to date on the entire build process an Lori Esser at Sandy Sansing BMW, lori walked me thru each option on the car i was wanting to order, kept me up to date on the entire build process and delivered the car to me fast when it arrived in Pensacola, Lori actually made purchasing the car a enjoyable experience. More

Scheduling is easy. Prompt and friendly. Service is always great! Highly recommend for BMW services. Prompt and friendly. Service is always great! Highly recommend for BMW services. More

The service department at Sandy Sansing is absolutely top notch! Thank you Cathy Haley for always navigating me through the process of my vehicle repairs and service. notch! Thank you Cathy Haley for always navigating me through the process of my vehicle repairs and service. More

Outstanding service at BMW of Sandy Sansing—friendly, efficient, and knowledgeable. They made the whole experience smooth and stress-free. efficient, and knowledgeable. They made the whole experience smooth and stress-free. More