Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
65 Reviews of Sands Kia - Service Center
Sort by
January 24, 2013
I did not change to no when asked would I recommend this dealer, but I'm very close to doing so. The four times I've gone to the service department have not been pretty. The first time, I had an appointment dealer, but I'm very close to doing so. The four times I've gone to the service department have not been pretty. The first time, I had an appointment and was told the service wouls take 45 minutes. An hour later, I went to check on my car and they hadn't even pulled it in for service. I had to leave because I had other things to do. The seond time I went in for the same service, they were done in twenty minutes. A service they said would be forty five. They even explained why it takes that long. It took less time than they said one of the items takes on its own. So, did I get everything I was supposed to? It would seem impossible. The thirsd time, I left my car there because I didn't want to get upset. The fourth time, I had an appointment. Ninty minutes into my oil change, I decided to find out what was taking so long on an appointment for an oik change. They said it was done. It was just sitting up on the rack. I opted out of the car wash due to time contraints. I have had nothing but unnecessarily slow service or such fast service I wonder if my service was actually performed. Unpredicatble should not be a term given to your mechanic. More
by gingerconant
November 07, 2012
My Daughter and I both purchased a new 2011 Sorrento from Sands and have had them provide all the maintenance. I can honestly say after purchasing over 20 new vehicles in my lifetime, I have never experience Sands and have had them provide all the maintenance. I can honestly say after purchasing over 20 new vehicles in my lifetime, I have never experienced the total level of outstanding service that Sands has provided. Although every employee has been friendly and helpful, I have to single out Chrissy who has handled most of my service visits. Every service provided (with or without)an appointment was complete,correct and prompt. Chrissy brings new meaning to the phrase, TOTAL SATISFACTION and she is a most valuable asset to your dealership. More
by JamesKowalczewski
November 01, 2012
Although I live 2 miles from Peoria Kia I choose to go to Sands Kia for my service because of the fantastic service specials and the extraordinary care and treatment I receive from Chrissy Feireisel. I highl Sands Kia for my service because of the fantastic service specials and the extraordinary care and treatment I receive from Chrissy Feireisel. I highly recommend her as a service consultant and I will return here for my next service and/or warranty repair work. More
by SteveClark1000
September 28, 2012
Had a blown driver's door speaker and the radio/CD player in my 2009 Kia Spectra5 failed. Excellent experience with their service department. My car is clean now too! This is not where I bought my car, I was in my 2009 Kia Spectra5 failed. Excellent experience with their service department. My car is clean now too! This is not where I bought my car, I was not happy with that dealership so thought I would try Sands even though it is much further away. Well worth the drive. More
by drummersmoll
Employees Worked With
Timothy Boorn
September 14, 2012
Only reason I go to Sands Kia because of Chrissy, a service consultant, since I trusted her for doing service work on my '03 Kia Sorento and she did fantastic job on honesty and lowing price on labor/p service consultant, since I trusted her for doing service work on my '03 Kia Sorento and she did fantastic job on honesty and lowing price on labor/parts as possible. I followed her from Peoria Kia. I'll continue coming back to her for any future issues on my SUV. Sands Kia mechanic did impressive job by cleaning up and putting new parts in the place neatly which I don't get from Peoria Kia. More
by Zach R.
Employees Worked With
Chrissy
August 28, 2012
I was given a loaner , due too parts needed to be ordered. Car was done when expected . Have only had good customer service when i been at Sands Kia and Sands Chev in Glendale thank you all . ordered. Car was done when expected . Have only had good customer service when i been at Sands Kia and Sands Chev in Glendale thank you all . More
by CinthiaCrow
Employees Worked With
Steve--service dept
August 14, 2012
My Amanti developed some problems with it self adjusting whenever it felt like it. I brought it in and they fixed it quickly and efficiently. The staff is great and the service people are terrific and ver whenever it felt like it. I brought it in and they fixed it quickly and efficiently. The staff is great and the service people are terrific and very neat. I will not have a problem bringing it back in for any additional service More
by Fyraxe
Employees Worked With
Chrissy Feireisel
June 27, 2012
I followed Chrissy from Peoria Kia! Sands Kia is a lot further to travel to for me, I live around the 7th St/Union Hills area! the Dealership is beautiful and clean. All of the employees I encountered w further to travel to for me, I live around the 7th St/Union Hills area! the Dealership is beautiful and clean. All of the employees I encountered were friendly and professional! Chrissy as always was very caring and made sure I understood every detail of why the part had to be replaced! She is awesome to work with and has always made me feel like I am part of her family :) not just a customer! Chrissy has been my Service Rep for a few years, I trust her and appreciate her professionalism!! THANK YOU!!! More
by Edtdoc
Employees Worked With
Chrissy Feireisel
June 12, 2012
I came in for a routine oil change ..which Eddie had made complimentary because at my last visit they had ordered a wrong part and I had to come back a second time . (great customer service) while changing m complimentary because at my last visit they had ordered a wrong part and I had to come back a second time . (great customer service) while changing my oil( IM GOING ON A ROAD TRIP)Mark happenened to find two nails in two different tires. This would have been a disaster for me on my way to Nevada. Needless to say we got it all taken care of before I had to leave and everyone will be safe.I love my service guy and my mechanic Mark More
by mwilks
Employees Worked With
Eddie in service and Mark the mechanic
