Sands Chrysler Jeep Dodge RAM - Service Center

Place is clean, employees are kind and friendly. Quick in and out. Got the job done. Quick in and out. Got the job done. More

Mostly good personel, but parts ordered take forever to get. Lack of up front communication,and wasted time for owner of vehicle. get. Lack of up front communication,and wasted time for owner of vehicle. More

The service at Sands CDJR have been very professional and helpful. We will definitely return. helpful. We will definitely return. More

This dealership provides excellent service and the staff is extremely professional, polite, and friendly. In a world where outstanding service and high quality work is rare, this dealership does it right. is extremely professional, polite, and friendly. In a world where outstanding service and high quality work is rare, this dealership does it right. The Service Manager was also amazing to work with. Additionally, I accidentally left my wallet and a large amount of cash in my center console. Nothing was touch. You can add very trustworthy to their credentials. Thank you for a job very well done. More

Found the Jeep I wanted online and stopped in on a Saturday morning. Absolutely fantastic experience with Emily and the whole staff. They made the whole process so smooth and easy. Will definitely be Saturday morning. Absolutely fantastic experience with Emily and the whole staff. They made the whole process so smooth and easy. Will definitely be shopping for our next vehicle with them. More

This was the fastest and easiest car purchase I have ever experienced. James was very knowledgeable about the car, what features I was seeking and he was quick to answer all my questions. All of the staff w experienced. James was very knowledgeable about the car, what features I was seeking and he was quick to answer all my questions. All of the staff were friendly along with the dealership itself being very clean and easy to get to. More

Took 5 times to fix a simple problem over the course of 2 years and then when we finally convince them to fix it for free since it was their mistake they damaged/destroyed the vehicle interior. Basically the years and then when we finally convince them to fix it for free since it was their mistake they damaged/destroyed the vehicle interior. Basically they were spiteful and took it out on us. Will never call back or respond to emails. Deals with conflict through avoidance. Not sure it would be possible to be any worse! More

Horrible experience. Took my 2022 truck with 35k miles on it with a failed transmission. After a few days, I was told that this is not covered under warranty because some Took my 2022 truck with 35k miles on it with a failed transmission. After a few days, I was told that this is not covered under warranty because someone else change the fluid. The fluid was changed by another shop after the transmission FAILED! Now they training to charge me $270 for denying a warranty on a new truck. Horrible place. More

I bought a Jeep from this dealership. It has been a never ending nightmare working with this company. I purchased an extended warranty for the Jeep, thinking It would be helpful if an It has been a never ending nightmare working with this company. I purchased an extended warranty for the Jeep, thinking It would be helpful if anything were to go wrong with something the warranty covers. Well just under a year of owning the vehicle and the Power Transfer Unit broke. Before I took it back to Sands dealership, I did research and found there are several recalls on the Power Transfer Units for Jeeps (or "PTU"). Even more concerning, there were tons of people saying that upon inspection of the Power Transfer Unit bolts were missing! (either never put in at the factory, or they brake off extremely easily). I knew my PTU was covered under the Zurich warranty so I brought it in. No surprise to me the Sands service department told me the PTU was broken, and the bolts were missing. Here is where all the problems began. First Sands couldn't give me a loaner vehicle. I was told I had to go through my warranty and Sands would not provide me with a loaner car. I called back every day, for 10 days straight, requesting a loaner car and was told they "don't have any available, we only have 4 cars to loan out" (They are a car dealership and they don't cars to loan their customers?? sounds false) Next I had to wait over a week for a warranty specialist to look at my vehicle. Every time I called back it was a new excuse as to why my car wasn't looked at yet. Finally, ten days later, and ten days of having a rental vehicle, I was told that it wouldn't be covered by the warranty because it was a "bracket" holding the PTU that broke, and the bracket isn't covered in the drive train warranty. And because it isn't covered, the cost of my rental vehicle would also not be covered under the warranty and I have to pay for all of it. I'm going to call xx on this. There is a recall on the PTU, there is damage to the PTU, yet they skirted around the issue to avoid paying the cost covered under the warranty. Because of their failing as a company I was not provided with a loaner car, because of their failing as a company I had to wait 10 days for an answer. Because of their failing as a company I have to pay $4,000 to pick my car up, pay over $500 for a rental vehicle, all while I'm still paying my vehicle loan and the complete garbage warranty. Sands & Zurich (the warranty company) went out of their way to cover their bottom line and screw over the customer at every point. It never mattered to them how much this was hurting their loyal customer because they are going to get their money either way. I have no vehicle to get to work, I have no way to pay for this rental vehicle, I have to take another loan out just to get my car back. I can't pay for groceries, or rent, or my daughters birthday. I hope I can somehow work this all out and not loose my job. The lesson is clear: You do not matter to Sands Chrysler Jeep Dodge. Only the company's bottom line matters to them. More

I went to Sands Chrysler Dodge Jeep Ram for the first time last week to get my engine looked at and the whole experience made my day and actually made me want to give better customer service in my own jo time last week to get my engine looked at and the whole experience made my day and actually made me want to give better customer service in my own job. Just going in there , I was taken aback at how personable the service advisor, Phillip, was and I also felt like everyone else I came in contact with that worked there was very helpful and had great energy as well. Phillip was so friendly and went above and beyond to help me with an issue concerning my warranty . He went the extra mile to try everything for me before giving up . In addition to be so helpful Sands also did great work on my vehicle . I am very pleased overall and I highly recommend going to sands to get your vehicle worked on ! More