Sands Chrysler Jeep Dodge RAM - Service Center

Pleasent and smooth without pressure. I had gone to Sands for an oil change. While waiting I began a conversation with a sales consultant, Jim Mcbreaty. I had just wanted to check on a n I had gone to Sands for an oil change. While waiting I began a conversation with a sales consultant, Jim Mcbreaty. I had just wanted to check on a new vehicle and what my vehicle was worth as a trade. But I ended up just selling my vehicle to Sands for a fair price. More

Great Salesman. Paul and James were very helpful. We order our vehicles through an online fleet service. I let them know that before they showed me a vehicle. James Paul and James were very helpful. We order our vehicles through an online fleet service. I let them know that before they showed me a vehicle. James took the time and went through one of the trucks that I am considering ordering. He took time out of his day even though he knew he was not going to benefit from my business. I will continue to recommend this dealership More

Great Service! My Experience with Jim Mack (sales) was very pleasant and painless. He made buying a car very enjoyable. I also want to thank Paul (financing) in hel My Experience with Jim Mack (sales) was very pleasant and painless. He made buying a car very enjoyable. I also want to thank Paul (financing) in helping me with financing, as he made the whole process smooth. A special thanks to Jeff (service desk) and Christine (service mechanic) who went out of their way to accommodate me with my special request in servicing my two vehicles. They went over and beyond to attend to my needs and to make me happy! Truly great people! More

I am finally free of this dealership. I am now a former customer of this dealership and I can finally tell my story. We purchased two brand new vehicles from Sands and we look back with re I am now a former customer of this dealership and I can finally tell my story. We purchased two brand new vehicles from Sands and we look back with regret. The Sales process was smooth and we were only annoyed with one portion off that. The finance guy was trying to sell us the $800.00 snake oil wax job and I told him I was not interested. He left and returned after a few minutes saying he could work it into our payments. I found this really annoying because I already told him no. These add ons are almost all profit for the dealership. The Service Manager position has been an absolute disaster since I've been going there. I had to write the owner to have a warranty issue resolved. At the time I was dealing with Ray McKnight Sr. and he was the worst Service Manager I have ever encountered. Ray Sr. is no longer employed at this dealership. If you can believe this someone actually hired his son Ray McKnight Jr. and he is even more of a disaster. Ray Jr. was put in charge of making sure my warranty work was taken care of and he did a terrible job. Our vehicle was in for corrosion on the hood, trunk and rear bumper. The work was approved by Chrysler in late January. I received a call that the work was completed and we went to pick up the vehicle. The hood was painted but the trunk and bumper were not. I was told that the detail shop polished those sections. They actually polished rust if you can believe that. I called Chrysler Corporate and then returned to Sands for the trunk and rear bumper. We received a call that the car was finished. When we arrived the bumper was painted and the trunk was not. The trunk now had a dent in addition to the rust. We complained to Sands about the rust and the new dent. They fixed the dent and painted the trunk. When we arrived to pick the vehicle up we were stunned by the condition. Someone had driven the vehicle over a curb and the front bumper was missing paint. There were also two new dents in the passenger door, free of charge of course. The service advisor said Ray Jr. would be with us in a few minutes. Ray Jr. came out of his office with a very unpleasant look on his face and I already knew what we were dealing with. Ray Jr. said that he didn't see the condition of the vehicle when it arrived. He was acting like we were trying to get over on the dealership. Ray Jr. also said that Sands is not responsible for customer's vehicles on their property. He also said I really would like to get you back in your vehicle. Ray Jr. wanted the loaner vehicle back that we had. I knew if we left with the vehicle that would be the end of it in Ray Jr's. eyes. I received a call from Ray Jr. and he said the front bumper was painted and the vehicle was done. Ray Jr. also said that he asked around if anyone had driven over a curb and no one had LOL. When I asked him about the dents in the passenger door he said that was not fixed. There is also a new rattle noise under the front bumper while driving. We left the dealership for the last time. I advise customers to take pictures of their vehicles before every service. The Service department damaged three wheels on different occasions and they had to repaint them. I also wanted to add that over the years I contacted the General Manager Chris Finegan by email several times and he never responded once to any of my emails. I have about a dozen other stories about this Service Department that you would not believe. I kept my mouth shut because I still had to get warranty work done. Warranty rates are lower then retail rates and that is why you are pushed to the back of the line. I would advise customers to purchase a vehicle from a different Dodge dealership. They are more concerned with new vehicle sales than service. My advice to the owner would be to find a Service Manager with experience and cut my ties with the McKnights. Also replace whoever is in charge of cleaning your loaner vehicles. I always had to spend at least a half hour cleaning the interiors at the car wash. It was hard to believe you would give a customer a vehicle that dirty. Update 1 : I was sent a private email from Chris Finegan through Dealerrater telling me that Ray McKnight Jr. would be contacting me for the dent repair. Chris also said that he had no record of my emails that were sent to him over the years. I used his email address from the Sands Dodge website so this excuse is just silly. A couple weeks passed and Ray McKnight Jr. never called me. After all of my problems General Manager Chris Finegan handed this issue back to Ray McKnight Jr. As expected nothing was resolved. Update 2 : I finally have the time to give you my Sands Dodge last update. The morning after I posted the previous update we received a phone call and email from Ray McKnight Jr. Ray Jr. said that we could schedule an appointment for the dent to be fixed. We were told to park the vehicle in front of the building where the showroom parking is located. Ray Jr. said the vehicle would have to be inspected before we leave to assess the condition. I found this interesting because when I parked my Challenger in that area for Service it was always immediately removed and placed in the crowded Service parking area. I didn't want my car parked in an area where it would be damaged. There were a ton of available spots in front of the building so it's not like I was hurting the Sales Department. There was actually someone looking out that showroom window waiting to see who would park there. This individual would then call the Service department to have the vehicle squeezed into a crowded lot. I did this a second time to verify what was going on. By the time I received the email and phone call from Ray Jr., I had already traded the car in for a new vehicle at another dealership. It feels great to be free of the nonsense I went through at this dealership for years. I know you can get warranty work done at any Dodge dealership but I needed the loaner vehicle. If I took the vehicle somewhere else, I would have to rent a car. More