Sands Chrysler Jeep Dodge RAM - Service Center

I love this service department. I would give it a 5 star rating but this time, I felt that the service advisor should have let me know what was going on with my vehicle. I brought i I would give it a 5 star rating but this time, I felt that the service advisor should have let me know what was going on with my vehicle. I brought it in for a 20 to 40 min job and I was there for an hour and a half. I had no idea why, and no one told me. It turns out that they had to redo their job due to a faulty part. I completely understand that. I just wish someone would have actually told me what was going on while I was waiting. The girl who helped me is not on your list. I usually am with Megan, who goes above and beyond, every single time for me. I live very close to a Jeep service and dealer but I drive 30 min to go to Sands because of their great service. More

In area and needed an oil change and were very accommodating to me and my needs accommodating to me and my needs More

Was in for inspection, rotate tires and oil change. It was easy and quick! People are always pleasant and friendly. It was easy and quick! People are always pleasant and friendly. More

Very professional place . They know exactly what they're doing and I trust them. The best part is that I don't have to wait that long. that's very important to me I'm a very b They know exactly what they're doing and I trust them. The best part is that I don't have to wait that long. that's very important to me I'm a very busy person . More

It;s a pleasure dealing with the people at Sands. We have dealt with them before. We have dealt with them before. More

Exceptional customer service from start to finish. I had a major engine issue involving another dealership and an extended warranty company and Sands was extremely helpful and knowledgeable on how to I had a major engine issue involving another dealership and an extended warranty company and Sands was extremely helpful and knowledgeable on how to proceed. They helped me every step of the way and got me to my desired outcome. More

Simply put . ......THE BEST YOU CAN GET !!!!!!!!!!!!!!!!! Will look forward to my next visit with them ......THE BEST YOU CAN GET !!!!!!!!!!!!!!!!! Will look forward to my next visit with them More

Nice friendly staff. Manager did not really look into my issue. I came in for info on my mirror. to see if it could be repaired. the woman just guessed on how it was made Manager did not really look into my issue. I came in for info on my mirror. to see if it could be repaired. the woman just guessed on how it was made instead of looking it up. More

I have been back to the dealership 3 times now, 1st time to diagnose the problem, ok, which was fairly minor, parts needed to be ordered. Was told in 5 days, took over 2 weeks. 2nd visit, waited an hour to to diagnose the problem, ok, which was fairly minor, parts needed to be ordered. Was told in 5 days, took over 2 weeks. 2nd visit, waited an hour to tell me the part ordered was broken and couldn’t be fixed. Part was to be overnighted, but still took a week. 3rd appt, waited 3 hours and work was completed except there was one more item that they did not receive and will now have to come back a 4th time when it comes in, and not given any time frame for when it will be in. So now just waiting, fortunately none of this has affected how the car performs or any driving issues. Mostly cosmetic or minor functional issues. More

All of the service people were courteous. And the mechanics. Did a very good Joe. And the mechanics. Did a very good Joe. More