Sands Chevrolet - Surprise

We purchased a truck that had just been traded in that I had not even been looked at. But because we thought we were getting a good deal on the truck and they stated that they would look the vehicle over an had not even been looked at. But because we thought we were getting a good deal on the truck and they stated that they would look the vehicle over and inspect it. We trusted that in good faith we would be OK. Two years of owning the truck and I’ve had nothing but issues and paying thousands of dollars to fix the truck that we received that was used. We’ve done everything in our power to make sure the truck stays up-to-date and in good health of the vehicle. The last two months we put in almost 2000 dollars of work. We took the truck in Monday as this is a work truck and we lost clients throughout the entire 24 hour day as they were looking over our vehicle because we told them something was wrong. They want to tell us this is gradual and computers don’t show. The next day the car broke down and now needs almost 5,000 to fix transmission. We are so upset that the service department is not that great and they don’t do as much as they do to help with cost like they say they do. Oh we saved you $400 oh wait $700 but it’s still $4,495. We have a mechanic that just told us 3,850. So now we have to have the truck towed all because they did not do the verifying the first time correct. We could have had the mechanic before do the work. And we will from this pony on. We won’t have the dealer ever do the work. And now they lost our business for a new truck when this one is paid off. More

Outright lie or bait and switch - I am still not sure I followed up on the newspaper advertised price. First, I made sure car was on the lot, then, that I would qualify for discounts. I was assured both. I followed up on the newspaper advertised price. First, I made sure car was on the lot, then, that I would qualify for discounts. I was assured both. When I was there ( Surprise ) , I was told that one of the vehicles was at the Glendale lot. We made arrangements to meet the following day and Oscar the salesperson said he would have the car there. On the way to appointment, was told that I would have to buy from Glendale, they would honor the same discount. Note that the website still said the car was in Surprise ( it still does). The salesman in Glendale I was referred to never called back. I was out of town for work for a week and planned to buy on return if available. Now, I am told that the discounted price offered is no longer available because they moved from the new to pre-owned lot and the GM cash is no longer available. I did some checking, there was not GM cash offered in November 2019 on the 2018 models, new or used. I am very disappointed Sands. We will buy two new vehicles in the next 12 months (at least one this month). Neither will be from Sands. My friend who went with me to dealership will also be buying a new truck within the month. Again, not from Sands. Sands will waste your time. Be warned. More

Service department sucks and cant do a proper repair. Had to bring my truck back the next day because they installed the abs pump incorrectly. Came out the next day and my driveway was covered in fluid. Serv to bring my truck back the next day because they installed the abs pump incorrectly. Came out the next day and my driveway was covered in fluid. Service manager then tryed to say its probably not their repair. IT WAS and they screwed up. More

Worst. Experience. Ever. Bought new 2020 Traverse. It had a few factory defects in the paint that was on the “we owe” to fix. After 2.5 weeks of following up with them, I fina Bought new 2020 Traverse. It had a few factory defects in the paint that was on the “we owe” to fix. After 2.5 weeks of following up with them, I finally got it in to the shop. It’s been over a month and we still don’t have our new car back yet!!!! They said it was ready, we went there to pick it up, it looked worse than before. Their Glendale collision shop did a horrible job and I cannot believe they were going to give me the car back to me like that. I’ve had 5 different managers apologize, say they will follow up, call me on this day, send me emails. Nothing! Going directly to GM to try and find answers. More

Service department is the best I have been to multiple Chevrolet dealers In the past for service and had mediocre to terrible service. I called and set an appointment with Dan Simps I have been to multiple Chevrolet dealers In the past for service and had mediocre to terrible service. I called and set an appointment with Dan Simpson phone experience was great. went in to get an alignment on my truck after installing a lift and steering wheel leather was coming apart. While I was there Dan advised me of upcoming maintenance that I was aware of that was due in a couple hundred miles I assessed him and he passed my expectations so I told him let's get the maintenance done, just to give an idea of what this means to me... I am a ase certified automotive technician and typically do all my own maintenance and repairs just for peace of mind that I know I did it and was done to my expectations with that said he killed me with his professionalism kindness and knowledge all in one conversation. So I decided to bring my traverse in for a problem with it as well and got the exact same attitude and absolute great service from mr Dan Simpson. I thank you to sands Chevrolet and Dan for the great service and experience with the service department keep up the good work! More

bullied i called to get a oil change and by the time i left i paid for a alignment and balance $195 dollars later the service writer was jean and she just kep i called to get a oil change and by the time i left i paid for a alignment and balance $195 dollars later the service writer was jean and she just kept on you need this you need that and new i was in a hurry to go to lunch with my granddaughter she just kept telling me i needed so much i did agree to the alignment but not the balance so i just moved to wickenburg and this was my closest dealership will not come here again More

COMPLETELY DROPPED THE BALL After spending a couple of hours and test driving a car, one I didn't even want because financing numbers were ASTRONOMICALLY HIGH on what I did want, After spending a couple of hours and test driving a car, one I didn't even want because financing numbers were ASTRONOMICALLY HIGH on what I did want,I left with the PROMISE of an email and phone call to discuss the other finance institution options...as it was past 5pm ( Eastern Stand Time) . No only was I not emailed or call back from either one of the sales person who helped me with my deal, or the actual sales manager, but after two days of dead silence I had to send an email to the dealership to complain to get some sort of response and help with my deal. After speaking to the customer service manager and explaining how unprofessional it was, he promised to call me back by the end of the day and leave a message with details of what was going on and why I was treated this way. Guess what? He didn't even call back and leave a message. Considering the fact that I've actually bought a car at this dealership before... which is exactly why I went there, I'm extremely angry and annoyed and insulted that this is how I was treated simply because I don't have Stellar credit or an enormous amount of cash to put down on a car. If this is how Sands Chevrolet treats people who are Working Class People dot-dot. Who have actually had a stroke and suffer from their credit being hit with huge medical bills... Then go anywhere else but Sands Chevrolet. Their behavior if you ask me, is not acceptable in any way, shape, or form. More

BEWARE OF THIS DEALERSHIP!!!!!!Q! BEWARE!!! The worst experience I`ve ever had hands down the sales manager by the name of Paul Waskom was by far the worst person I have ever encounter BEWARE!!! The worst experience I`ve ever had hands down the sales manager by the name of Paul Waskom was by far the worst person I have ever encountered, he was rude, talked down to me and obviously did not care. I do not know how this so called man is still employed there. After doing a little investigating I have found out that his employees do not like him but instead fear for there jobs and this is standard practice with him. I have numerous relatives and friends in the area and because of this incident I can guarantee none of them will ever visit this dealership More

Internet Conversation with Sands Chevrolet at Surprise November 24, 2018 Internet Conversation with Sands Chevrolet at Surprise 12:40Sands Chevrolet at Surprise Hi! What can I help you with today? November 24, 2018 Internet Conversation with Sands Chevrolet at Surprise 12:40Sands Chevrolet at Surprise Hi! What can I help you with today? 12:40Chat 3124 I WANT TO LEASE THIS SUV. 12:40Chat 3124 CATHY 12:40David Glutz Ok 12:41David Glutz This is David Glutz Jr at your service Mam 12:41David Glutz We have great Black FRIDAY leases available and Banks on site this weekend 12:42David Glutz You can reach me DIRECTLY on my cell phone at 602.653.**** 12:42Chat 3124 THIS WILL DO TO START. 12:43Chat 3124 IF IT'S WORTH MORE THEN WE'LL TALK. 12:44Chat 3124 I HAVE A 2015 THAT I LEASED FROM SANDS THAT IS COMING DUE. 12:44David Glutz Perfect as GM has an early bird return going now. So it is possible for you to trade out 12:44David Glutz Are you by any chance a COSTCO member 12:46David Glutz You will get SUPPLIER pricing then for sure 12:46Chat 3124 NO. LOYAL GM CUSTOMER. MILITARY ID. SENIOR. SAMS' CLUB. AAA. 12:46David Glutz We go out of our way to take care of Military and thanks SOOOOOOO much for serving 12:46Chat 3124 ALSTATE. 12:47David Glutz Perfect 12:47David Glutz When did you want to come in and see me David Glutz Jr 602.653.****. 12:48Chat 3124 NO NO NO DEAL FIRST. TALK LATER. 12:48David Glutz Ok i will have Shuan Contact you and do the deal over the phone. Shuan Disney Internet Director 12:50Chat 3124 I WANT TO LEASE THIS SUV. I WANT TO KNOW THE OUT THE DOOR FIGURES. THE INTEREST RATE, THE SALE PRICE, THE RESIDUAL VALUE, ETC. 12:50David Glutz I need the vin number and lease payoff for your trade and i will have Shuan work it up 12:51David Glutz What phone number shall i have Shuan call you on 12:53Chat 3124 12:54Chat 3124 16843.75 12:55Chat 3124 HER INTERNET WORKS RIGHT 12:55David Glutz Ok we are working it up now Cathy 12:57Chat 3124 SEE I'M OUT AT ONE YOUR COMPETITORS BLANKSHIPS. 12:57Chat 3124 BUT I THINK SANDS CAN IS A MUCH BETTER DEALERSHIP. 12:58David Glutz Get their best price and bring it here and you will get the Red Carpet treatment for being a returning customer. I would have given you the best deal whether you were at my competitors ors not 12:58David Glutz Then why didnt you come in and see us im confused 12:59Chat 3124 SO I DECIDED TO PUT THEM ON HOLD. 12:59Chat 3124 BECAUSE I SAW CHEAPER PRICES ON THE INTERNET. 13:02Chat 3124 THE LAST COUPLE OF TIMES I LEASED WITH SANDS I PAID MSRP. 13:03David Glutz YOU wont this this I PROMISE 13:03David Glutz Please let me make it easy for you and i promise i will treat you like FAMILY 13:04David Glutz You will never want another salesman other than me again. Im not kidding 13:04Chat 3124 BUT I HAVE BEEN READING MORE ABOUT LEASES AND FOUND THAT I WAS DUMB FOR DOING THAT. 13:05Chat 3124 SO I NEED TO ASK A LOT MORE QUESTIONS. AND I THINK THE INTERNET IS THE BEST TO THAT. 13:06David Glutz Return customer VIP pricing under invoice no hassles GUARANTEED 13:08Chat 3124 SO LETS START TALKING SOME REAL NUMBERS. 13:08David Glutz I am ready to answer any and all of you questions 13:09David Glutz Shuan has tried calling you several times to answer ALL your questions 13:12Chat 3124 ONE I WANT TO CONFIRM ABOUT THIS 2019 IS THAT IT MUST HAVE POWER LIFT BACK HATCH. CORRECT.? 13:12David Glutz GM pays off your lease with the pullahead program. Then on the 2019 you have $3649 due at signing and $199 a month for 36 months. How does that sound Cathy? 13:13David Glutz I will check to see if it has the power liftgate now 13:13Chat 3124 NO! 13:15David Glutz What does not work for you 13:15David Glutz Is it 199 a month or the 3649 at signing? 13:18David Glutz pull ahead program is the best 13:19David Glutz you can only get it at the dealership you purchased your original lease. 13:20Chat 3124 GM PAYS OFF LEASE WITH PULLAHEAD PROGRAM. SALE PRICE, $0 DOWN, 36 MONTH LEASE, 12,000 MILES A YEAR, NO SECURITY DEPOSIT, AND PAYMENTS OF ABOUT $325. 13:21David Glutz sounds reasonable. Because you a returning customer you will also get the loyalty benefits as well. I really need you to come in and I can have everything sorted out very quickly and easily, with the best price available. Are you a Costco member? 13:23Chat 3124 EARLIER, I AM NOT. BUT I DO LOTS OF OTHER AFFILIATIONS ABOVE. 13:29Chat 3124 SO DID WE MAKE SURE IT HAS POWER LIFT GATE 13:30David Glutz Im pulling the key and am going to run out on the lot and check for you Cathy. In the meantime I KNOW WE have one. We have a huge inventory 13:31Chat 3124 I'LL WAIT 13:41David Glutz Yes it does have a POWER LIFTGATE Cathy 13:41Chat 3124 GOOD 13:44Chat 3124 OK SO CAN YOU DO THE SALE PRICE? 13:52David Glutz Yes Mam 13:55David Glutz like I said 12k a year with 0 down at around 325 is doable. Can I invite you to come in and make it a reality for you? 13:57David Glutz your paying 381 month now correct? 13:59David Glutz Hello? 14:00Chat 3124 WHAT I NEED TO KNOW (DO A WORKSHEET). WHAT WILL BE THE TITLE AND REGISTRATION FEES? HOW MUCH IS THE ACQUISITION FEE? AND WHAT WILL BE THE APR? GM PAYS OFF LEASE WITH PULLAHEAD PROGRAM. SALE PRICE, $0 DOWN, 36 MONTH LEASE, 12,000 MILES A YEAR, NO SECURITY DEPOSIT, AND PAYMENTS OF ABOUT $325. 14:02Chat 3124 ALSO I NEED TO KNOW THE LEASE RESIDUAL OR PURCHASE OPTION AT END OF LEASE TERM AMOUNT. 14:05Chat 3124 GIVE ME THE NUMBERS I CAN PUT THEM IN MY CALCULATOR AND SEE MY MONTHLY PAYMENTS. 14:05David Glutz Didnt you say you wanted $325 14:05David Glutz I can get there easily 14:05David Glutz getting the residual now 14:06David Glutz its the most aggressive lease EVER on an Equinox Cathy 14:07David Glutz Well you will not be paying MSRP and i can get to the 14:07Chat 3124 YES PAYING 381 ALSO PAID MSRP, DUMB! THAT IS WHY I WHAT DO THAT AGAIN! 14:08Chat 3124 THIS WHY I'M MAKING YOU WORK FOR IT TODAY. 14:09Josh Leader Hi Catherine, Josh Leader here. I run the internet dept for both our chevrolet stores. I worked up the national lease for you and can get you to 325 including all taxes and fees with the drive off of 1000. 10k per year. Anything else will obviously change the perameters 14:12Chat 3124 DON'T BE SILLY KNOW. WE HAVE COME A LONG WAY IN THE LAST HOUR OR SO. GM PAYS OFF LEASE WITH PULLAHEAD PROGRAM. SALE PRICE, $0 DOWN, 36 MONTH LEASE, 12,000 MILES A YEAR, NO SECURITY DEPOSIT, AND PAYMENTS OF ABOUT $325. 14:13Chat 3124 I UNDERSTAND THE FEES. 14:13Josh Leader that lease does not include taxes, plates and dealer fees. it also is a basic LT not the one you picked out. the lease I quoted you is the exact vehicle you want. It would be a lot quicker for you and I to have a phone conversation, information gets lost in text translation. call me 623-455-**** 14:14Chat 3124 WHAT WILL BE THE TITLE AND REGISTRATION FEES? HOW MUCH IS THE ACQUISITION FEE? AND WHAT WILL BE THE APR? 14:14Josh Leader so i take it you don't want to have a phone conversation with me? 14:15Josh Leader https://ccsms.us/kh06fluL 14:15Josh Leader just sent the link to the one I'm giving you quotes on 14:15Chat 3124 AND I'M INTERESTED IN THE ONE I'M INTERESTED. 14:17Josh Leader https://ccsms.us/C9km1S2f 14:17Josh Leader there's a link to the lease ad 14:19Josh Leader im happy to explain the national lease ad line by line, but cannot do it via chat, i can on the phone if you have the special i just sent to you pulled up on the computer. 14:20Josh Leader 623-455-**** it will ring the dept and have my staff transfer you to me at 2704 14:22Josh Leader why don't you keep the numbers to yourself and see what they text you. 14:23Chat 3124 OK,THEN I GUESS I'LL TAKE SANDS LEASE TO THE OTHER BLANKSHIP AND START DEALING WITH THEM EVEN THOUGH THEY ARE FURTHER DOWN THE ROAD. 14:25Josh Leader If you want to go to Gateway or autonation more power to you. I've done everything you asked me to. good luck getting figures from them over a chat. apples to apples comparison. they won't give you a quote on the chat like we did for you 14:25Chat 3124 HAVE NICE DAY 14:25Josh Leader this deal expires today 14:28Josh Leader so does getting figures and then threatning me by saying your going to take them to a competitor that won't give them to you. I reached your payment, not sure where i'm missing you on the deal 14:28Chat 3124 BY THE WAY THAT S**T PI**ES ME OFF! 14:29Josh Leader have a great day, I wish you a very pleasant Holiday season. I'm offering you the deal you're asking for. 14:32Josh Leader It's how you're reading the text, it's why I wanted to have a phone conversation. i have nothing but a smile on my face. my feelings won't be hurt if you don't buy at these figures, the reason I jumped in and took over this chat is because you're a repeat customer and I wanted to cut to a great deal for you. 14:34Chat 3124 SEEMS VERY RUDE TO USE THE ULTIMATEM ON REPEAT LEASE CUSTOMER. 14:35Josh Leader no ultimatum, i'm not into pitting my figures against my competitors, especially when you are a "repeat" customer. I have incentives for today i am using to make this happen. 14:37Josh Leader you don't eve have enough respect for me as a repeat customer to have a phone conversation. I've been selling cars for 21 years and all my repeat customers have no problem calling me. You would've been here already and headed home with the new Equinox if you called probably. 14:39Josh Leader Like I said Catherine, Have a wonderful Holiday season. If you want to take advantage of this super lease special, you know how to get a hold of us. Josh, Shaun or David. Thank you again for chatting. 14:47Chat 3124 LIKE I SAID. THESE ARE THE THINGS I WANT TO KNOW! WHEN SANDS IS READY TO DEAL YOU CAN SEND THESE RESPONSES TO GM PAYS OFF LEASE WITH PULLAHEAD PROGRAM. SALE PRICE, $0 DOWN, 36 MONTH LEASE, 12,000 MILES A YEAR, NO SECURITY DEPOSIT, AND PAYMENTS OF ABOUT $325. NEED TO KNOW THE LEASE RESIDUAL OR PURCHASE OPTION AT END OF LEASE TERM AMOUNT. WHAT WILL BE THE TITLE AND REGISTRATION FEES? HOW MUCH IS THE ACQUISITION FEE? AND WHAT WILL BE THE APR? More

Pleasantly surprised !! Purchased a 2007 Corvette with 7,000 miles out of state and drove 850 miles back to AZ with nearly zero service since new. Hearing strange sounds from Purchased a 2007 Corvette with 7,000 miles out of state and drove 850 miles back to AZ with nearly zero service since new. Hearing strange sounds from the rear, I took it to Sands in Surprise and met Ken Ashby, a seasoned Service Writer. We decide to change all fluids, align all 4 wheels and connect a battery tender connection. Ken knew a possible cause of the rear noise and offered dealer coupon pricing with a hand wash. When I picked it up, 2 services were missed. Ken made up for the error to my benefit. At this time, the rear end noise is gone as he predicted. Further, while the convertible was there overnight a severe hail storm occurred. My car was moved indoors averting damage. Needless to say, Ken earned my repeat business. If there was any negative, I would say the dealership online service appointment self scheduling program is a farce. I used it twice and in both cases it took much longer to have the car actually being serviced. Although the Lyff ride home was appreciated. Final thoughts to dealership: Make bottled water available to customers rather than hiding it & fix the large TV sound system then ask employees to not continually adjust sound up & down. Three and half hours of this while waiting is annoying. Thanks Ken, in my judgement, you are an outstanding employee working in my behalf. Lou More