Sands Chevrolet - Glendale - Service Center

I just have to say that this is probably the best service I have received at a dealer ship and I have been to quite a few. I brought my car in for service and forgot my house keys in my loaner car during my I have received at a dealer ship and I have been to quite a few. I brought my car in for service and forgot my house keys in my loaner car during my service visit. Needless to say I was locked out of my house. I came in on Mother's day when service was closed and of course my keys were in the service bay. I then went to the sales department where I met Annie and explained my situation. Annie went above and beyond in finding someone who had access by placing numerous calls and us walking around the dealership to find out who may have had access. Everytime I lost hope Annie continued making efforts while anyone else at any other dealership probably would have told me to come back on Monday while service was open. To make a long story short Annie was able to retrieve my house keys. I was so impressed with the service I received from her that I offered to buy her lunch and have it delivered to the dealership and she declined. She told me that she was just happy to get me back into my house. I was speechless. Its people like her that will keep someone loyal to coming back not only for service needs but to also purchase their next vehicle. Once again I cant thank you enough and my dog thanks you too! Thanks again Annie! More

I enjoy gouing to Sands for service as well as when i purchase a new cae. Eveyone is very professional and friendly. Kyle makes me feel comfortable. FYI I also received a GM survey and sent that in purchase a new cae. Eveyone is very professional and friendly. Kyle makes me feel comfortable. FYI I also received a GM survey and sent that in with the same information keep up the good work More

We traveled from San Diego to Surprise AZ for a weekend baseball tourney. My Avalanche began to have issues on Friday night soon after our arrival. I called Sands Chevrolet at 9:00 AM on Saturday knowing baseball tourney. My Avalanche began to have issues on Friday night soon after our arrival. I called Sands Chevrolet at 9:00 AM on Saturday knowing they closed at 2 and odds are they'd just tell me that there was no way they could work on it until Monday. I had to return to San Diego on Sunday so there was no way that would work. I'm beginning to realize I may be stuck in AZ for a few more days than expected and have to miss some work next week. Sam in the service department tells me to come in and he'll do everything he can to get my truck fixed that day. He greeted me with a smile, checked my truck in then helped me get the rental car. I couldn't believe it but 4 hours later we had a call letting us know the truck was ready. New fuel pump AND a wash in under 4 hours... and to top it off.... it was warranty work... no charge for the service or the rental car. I'd have to say waking up that morning there is no way I could even hoped for such a great outcome to what could have been a terrible experience. Thank you Sam and Sands Chevrolet in Surprise AZ for the best car service experience in my life. More