Sandia BMW Mini

Took my vehicle in for service. It was the usual nothing out of the ordinary. I waited as I normally do. They said it would be about 3 hrs. Landed up being 5hrs. Which is fine as lo It was the usual nothing out of the ordinary. I waited as I normally do. They said it would be about 3 hrs. Landed up being 5hrs. Which is fine as long as the work is done properly. What I'm upset about is they always send a video with what is good or not and the cost of services. Thats what got me because what was charged landed up being $300 more and that was with them removing my oil change because it is under maintenance agreement. How does that happen. For the first time ever I feel ripped off by them. More

Love the dealership, did not try to upsell. Service was friendly quick and professional. Cory was courteous and thorough. Service was friendly quick and professional. Cory was courteous and thorough. More

Corey Lobato was expecting when checking. The loaner car was ready for me by the time we scheduled the service. Perfect The loaner car was ready for me by the time we scheduled the service. Perfect More

Excellent service with knowledgeable and professional staff. We had a few issues in the past, but I am so glad that I went back, because Spencer and Ralph far exceeded my expectations. I feel like I am d staff. We had a few issues in the past, but I am so glad that I went back, because Spencer and Ralph far exceeded my expectations. I feel like I am driving a new car, thanks to Sandia BMW. More

Armando and team did a great job with a challenging situation! They did everything there possibly could to resolve the issue and do their best by me. situation! They did everything there possibly could to resolve the issue and do their best by me. More

Since we moved here from California we have had to visit this service department 4 times. Six weeks ago we brought our BMW in because the air conditioner wasn’t working. At that time we were assured it was this service department 4 times. Six weeks ago we brought our BMW in because the air conditioner wasn’t working. At that time we were assured it was fixed. It worked at first, but the car resumed to blowing out hot air again. We had to pay an additional $500 and were told it would cost $5000 to investigate the problem. The first time I took it in, the car wouldn’t travel past 10 mph because the break release symbol wouldn’t come off. Again, I had to pay only to be told that although the car no longer had this problem, the technicians did not know why it happened. I had to tow it to the delearship. Therefore, all of my friends both here and in California will never purchase a BMW, nor will I. We will be selling the vehicle as I just purchased a new Ford Escape. I do not blame the service advisors, but I do blame BMW. It has been confirmed that your vehicles are high maintenance and riddled with problems! More

Cindy was awesome! I am glad I was able to purchase the vehicle I have always wanted. I am glad I was able to purchase the vehicle I have always wanted. More

Excellent customer service. Patrick is the best service advisor we’ve had to date. Overall Sandia BMW and the entire team are wonderful Patrick is the best service advisor we’ve had to date. Overall Sandia BMW and the entire team are wonderful More

Wait time was less than expected. While the cost was pricey, it was lower than quoted. While the cost was pricey, it was lower than quoted. More

Leigh Chapman was very professional and helpful. Was a pleasant experience versus the unprofessional experience at Santa Fe bmw. Thank you Leigh Chapman Was a pleasant experience versus the unprofessional experience at Santa Fe bmw. Thank you Leigh Chapman More