Sanderson Ford - Service Center

John P. and Carlos in new car sales provided awesome service during and after the sale but the service department has been a train wreck. Tried to bring my truck in for a recall and cannot get a straigh service during and after the sale but the service department has been a train wreck. Tried to bring my truck in for a recall and cannot get a straight answer why they need it for 3 days when it only takes a couple hours to replace a windshield. Not to mention they only offered a one day loaner car??? I’ve left several messages for Kevin G. none of which were returned. Very disappointed the service department doesn’t uphold the same commitment to quality and satisfaction as the sales department. More

I like Sanderson Ford Service for my auto repairs. I especially liked the 5-star service I received from my service advisor, Mike Perreault, on 2/12/2021. I felt he was honest and careful with my car. especially liked the 5-star service I received from my service advisor, Mike Perreault, on 2/12/2021. I felt he was honest and careful with my car. He was courteous and respectful and made it a pleasant experience. More

Mike Perrault took care of my concerns/issues with professionalism, knowledge and courteously. Mike put the customer first in all aspects of his service. Mike showed concern for my issues and ensure professionalism, knowledge and courteously. Mike put the customer first in all aspects of his service. Mike showed concern for my issues and ensured me, with confidence, everything would be reviewed and repaired where appropriate. I will continue to deal with Mike in the future More

Long phone wait. Ordered part, requested to ensure gasket part of kit. Advised they would check. Part arrived without gasket. Vehicle repair delayed 2 days. Would let it go if I hadn't made a sepa gasket part of kit. Advised they would check. Part arrived without gasket. Vehicle repair delayed 2 days. Would let it go if I hadn't made a separate call to check {added wait with poor phone service}. Service awards received are questionable. More

Sanderson Ford's level of service (vehicle service AND customer service) has dropped dramatically. They tell you that your vehicle needs certain things, you give them the OK to do them, and they don't do customer service) has dropped dramatically. They tell you that your vehicle needs certain things, you give them the OK to do them, and they don't do them. And they fabricate a story about what is wrong with your vehicle ... it's like they don't really know or don't think you would understand, so they just make something up. All the while, you're paying them. Oh, and don't get the "extended warranty" or any warranty upgrade when you buy a vehicle from them because they'll later tell you that "it doesn't cover that" (whatever "that" is). Let the buyer beware!! More

Brought in 2015 F-150, left w/empty coolant tank Love Ford SO much. Just not Sanderson Ford. Took truck in for Transmission fluid flush, check up, oil change, tire rotation, etc.as they had a spe Love Ford SO much. Just not Sanderson Ford. Took truck in for Transmission fluid flush, check up, oil change, tire rotation, etc.as they had a special going on. Had nice treatment at Dealership. Took truck home. Two months later AC starts to go out. Weird. Not normal. Went camping to a higher elevation and engine light says Maximum Temperature and we had to pull over and again AC went out. Turns out the water reservoir to cool the engine was empty. Apparently one of their Techs overlooked this fluid on my service visit and who knows how long it had been almost empty. Thank God it wasn't worse. Contacted Dealership, went in and was told Yea. We forgot to fill it. I left feeling bad and not cared about. 45k truck and just glad the engine didn't blow. More

Great Customer Service I did some research online before making an appointment to have warranty issues on my truck repaired. Sanderson had very good reviews so I made an app I did some research online before making an appointment to have warranty issues on my truck repaired. Sanderson had very good reviews so I made an appointment there. I am not prone to giving reviews but I am happy to in this case. In an age of nonexisting customer service Sanderson takes it to a new level. The lady that took the appointment was very pleasant and called me the day before to remind me and confirm it. The service manager was thorough and ask if I needed a ride when we were done. The work was done in a reasonable amount of time and the service manager checked in with me to keep me informed about what was going on. Checkout was just as trouble free. Overall experience was great, 7 stars out of 5. More

I took my truck in for 3 recall items to be fixed, and while it was there an oil change. They told me it would take an entire day due to the recall items. I was surprised that after purchasing a $75,000 v while it was there an oil change. They told me it would take an entire day due to the recall items. I was surprised that after purchasing a $75,000 vehicle I was not provided with a rental car for the day, and had to pay for it. I would think that since it was in their shop an entire day due to recall issues they would at least give me a loaner car or pay for my rental. My friend having non recall work done on her Dodge was given a free loaner, and every time my moms Lexus goes into the shop, they actually come and pick it up for her. Shame on Ford for being to cheap to take care of their good customers when a vehicle is being worked on due to their mistakes! More

Most Professional Advisor Ever Ford rescued me when I needed it by having a technician contact me when I was 200 miles north of Phoenix with my issue. They arranged for a tow whe Ford rescued me when I needed it by having a technician contact me when I was 200 miles north of Phoenix with my issue. They arranged for a tow when I felt my brakes had failed and lost electrical power. Got a call immediately by your Service Advisor, David Lidster as promised giving me a run down on the possible issues. Called back the next day advising my unit was fixed and ready to go. 2 days later a completely different issue popped up. I called David. He immediately got me in to asses the issue. I was mid way through a trip but David provided compassion and caring for our situation, did his best to get my issue handled, ordered a part in from MI and got it installed. My motorhome was back to me on the date promised. Very professional and the very best of advisors that I ever experienced. He earned the 5 star rating for Sanderson Ford. More

Poor customer service in service We took our Ford F-250 in for a coolant leak at 8:30am. On a Thursday. We were told we would have an answer by 2:00pm. By 2:30 no phone call, I had to We took our Ford F-250 in for a coolant leak at 8:30am. On a Thursday. We were told we would have an answer by 2:00pm. By 2:30 no phone call, I had to contact them. I was then told they wouldn’t even look at the car until possibly the next day! It then may be into the following week before it was fixed. The service advisor had plenty of excuses, but no solutions. I would not take a car here again. The customer service is terrible. How can it possibly take more than a day to diagnose a car and why weren’t we told it would sit for more than a day before it was even looked at. Go to Bell Ford or Peoria Ford. Their sales people are also rude. More