Sanderson Ford

Friendly, professional, customer service. Our sales Rep. Ron Le. Was friendly and Professional, He went above and beyond to help us. He kept us within our budget. He listened and made the dea Our sales Rep. Ron Le. Was friendly and Professional, He went above and beyond to help us. He kept us within our budget. He listened and made the deal happen. More

Poor customer service in service We took our Ford F-250 in for a coolant leak at 8:30am. On a Thursday. We were told we would have an answer by 2:00pm. By 2:30 no phone call, I had to We took our Ford F-250 in for a coolant leak at 8:30am. On a Thursday. We were told we would have an answer by 2:00pm. By 2:30 no phone call, I had to contact them. I was then told they wouldn’t even look at the car until possibly the next day! It then may be into the following week before it was fixed. The service advisor had plenty of excuses, but no solutions. I would not take a car here again. The customer service is terrible. How can it possibly take more than a day to diagnose a car and why weren’t we told it would sit for more than a day before it was even looked at. Go to Bell Ford or Peoria Ford. Their sales people are also rude. More

persona service I had purchased a new 2016 Ford Escape from Sanderson Ford 3 years ago and was treated very well so when I needed a new second car I returned to Sande I had purchased a new 2016 Ford Escape from Sanderson Ford 3 years ago and was treated very well so when I needed a new second car I returned to Sanderson. I was taken care of from the minute we walked into the door until I drove my new car home. From water to answering all of our questions we were taken care of. It did take a little while to get the new car ready to take home but that was expected. We were even treated to lunch while we waited. They even programed my phone to the Sync communication program. I would recommend Sanderson Ford to anyone who wants to be treated fairly. More

Great Eperience Thank you Erick Apodaca and Jason Lopez for a great car buying experience. They got me the 2018 mustang GT I wanted and got me a great trade in for my Thank you Erick Apodaca and Jason Lopez for a great car buying experience. They got me the 2018 mustang GT I wanted and got me a great trade in for my 15 mustang. Thank you from a Sanderson Ford customer for life. More

Cannot fix a hybreid DO NOT BUY A HYBRID!!! IF YOU HAVE ONE TRUST THE INTERNET, NOT THE DEALER TO FIX IT! I have a 2006 Hybrid escape and no one can fix it. The ABS lig DO NOT BUY A HYBRID!!! IF YOU HAVE ONE TRUST THE INTERNET, NOT THE DEALER TO FIX IT! I have a 2006 Hybrid escape and no one can fix it. The ABS light would come on along with the service engnie soon light. The breaks would kick into manual (making you stand on them to stop the car) and the hybrid charging system would disengage (because it is charged by the ABS system). I brought it to Sanderson. First of all, they don't stock hybrid parts so plan on a rental car for 4-7 days while parts come in. To fix the breaks I was told I needed to replace the hybrid cooling fan, $800. They told me the service engine light meant the hybrid battery was overheatng and this was causing the ABS system to malfunction. I picked up the car and drove 4 blocks when the breaks went out again. I had it towed back. This time the head mechanic looked at it and told me how much it scared him when the breaks suddenly went out during his test drive (welcome to my world). So now I am told I need the ABS computer and master cylinder replaced. My extended warranty company agreed to replace only the master cylinder (a cost of $400 for me plus another week of car rental waiting for the part). I was concerned because Sanderson said both the ABS computer and master cylinder needed to be replaced but Sanderson assured me it is impossible to separate the parts so the extended warranty company must be sending the complete unit. Guess what, only the master cylinder came. It was replaced. That repair lasted less than 60 days and again no brakes. Once again returned and now it was a ground wire repair ($250 of which they discounted $100 for my trouble). That repair actually did the trick. (too bad they took out a factory master cylinder that was working to replace it with the remanufactured part bought by the warranty company). About a month later the service soon light came back on. This time I went to the internet to look for the cause. Apparently this is a sign the hybrid battery is overheating. However, the cause is usually not the hybrid cooling fan (that was already replaced) but a $9 air filter (which was never checked by Sanderson). My advice, verify everything, If they say the fan does not work, make them start up the car and show you. Search the internet first. I found both the ground wire and air filter repair on ford hybrid chat rooms. If I had started, there the $1200 in repairs + 3 weeks of rental cars would have cost $250 (ground wire) and $9 for the air filter. More

Tracy knows his vehicles like he knows his kids Love the customer service we received from Sanderson Ford. Love the time that take Tracy takes to educate us on how the vehicle operates and all the n Love the customer service we received from Sanderson Ford. Love the time that take Tracy takes to educate us on how the vehicle operates and all the new apps. Explains thoroughly how everything operates in the Ford way. More

Sanderson ford collision DEAN IS RUDE First off, I took my car there and they said it would only be there for less than a week. It has been there for 3 weeks almost 4 now, and I called rig First off, I took my car there and they said it would only be there for less than a week. It has been there for 3 weeks almost 4 now, and I called right now to check up on my car. And DEAN is his name, was so extremely rude, he started yelling at me, and arguing with me just because o was asking about my car. I asked him why was he being so rude and he snapped back at me and called me rude like a child. I would not recommend this place or atleast not him to anyone! It’s common for someone to call and check up on their car, especially because they keep pushing the date back for when it would be fixed. He had no right to yell at me, and be extremely rude when I’m the costumer and he’s supposed to be helping me! More

Great dealer Larry is the best. Sanderson. Ford. Is awesome. Bought several cars in the last 10 years. No bs there no games just the deal done Larry is the best. Sanderson. Ford. Is awesome. Bought several cars in the last 10 years. No bs there no games just the deal done More

Ripped off! Purchased a 2012 Focus from them a year and a half ago including purchase of 2 warrantees. Now they want $2000 for known defective (recalled on 47 th Purchased a 2012 Focus from them a year and a half ago including purchase of 2 warrantees. Now they want $2000 for known defective (recalled on 47 thousand fords) steering box to get car running. Warrantees don't cover it they say. Still owe $12,000 so no choice but to fix it. But not at SF. They don't back up anything in my only 2 experiences with them. More