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San Tan Ford - Service Center

Gilbert, AZ

3.7
82 Reviews

82 Reviews of San Tan Ford - Service Center

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April 04, 2014

Title lady I called just to check on my plate, just wanted to know a time frame. The title person said "she" has 45 days to get it out and she will get to it whe More

by jax59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gillila (title perosn)
January 22, 2014

Arrived at the service dept to find an empty service bay with no one in site. Finally walked into the building and talked with a service advisor regarding some very basic problems. I have a 2013 F150. Th More

by engco99
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Robert
Jan 28, 2014 -

San Tan Ford responded

We're disappointed to learn you did not have a great experience at our dealership. Making sure our customers are completely satisfied is our goal and we would like to do all we can to regain your trust. We would like to speak with you soon so we can better understand your experience and address your needs. At your convenience, please contact us so we can talk and help you. Thank you for reaching out to us. Regards, Anne Pierce 480-621-3716 annepierce@santanford.com

January 09, 2014

I bought my 2008 Mustang GT from Santan ford and anytime I have gone there for service, I have been treated like royalty. I will never look to buy a car from any other dealer. I am more than satified with t More

by raybulka4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Thompson jeff Hanson and Joshua Dewyke
Jan 10, 2014 -

San Tan Ford responded

Raymond, treating you like family is one of our goals. We want our customers to know they are important to us. Thanks so much for reaching out to us and we're honored to have helped you. We appreciate this five-star review. Make sure to follow us on Facebook and Twitter. Regards, Anne Pierce 480-621-3716 annepierce@santanford.com

January 18, 2012

Well since my last post my 2011 F250 6.7L diesel has been in the shop two more times now it has 4,800 miles, tonight when I went to pick it up and listened to the service advisor Chris complain about how the More

by wasgas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Strait and John Bernath
July 08, 2011

We went thru several people before we met her. Honest and sincere and alwawe recommend her to all friends and family.ys with a smile. More

by jasminrec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
vickie rains
May 26, 2011

Seems obvious this dealer has a lot of their own employees rating it from the biased 5 point reviews. But I'm a dissatisfied customer, so please believe this review. I bought a San Tan Ford Lemon More

by Lee Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken
May 23, 2011

Not only would I not recommend them, after 33 years of Ford ownership, I'll never buy another Ford and the experiences with this dealership are the reason. Unless you know exactly what the problems are wi More

by Ewaks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin
May 15, 2011

all of the personel at the dealership have been very helpful and curtious. I think that they are very business like without being overly agressive in their approch to all the matters for the sale and fi More

by ecoboosttroy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
phil cash& sales personel,auto and parts
October 06, 2009

We pulled up to the service drive and there was one other vehicle there (should have been the first red flag). We moved recently and our usual dealership that we love (Earnhardt's) was a little out of the w More

by fordservicecustomer123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon
August 31, 2009

This is the second service for 2001 Ranger XLT, 3.0L (first was about a year ago, also suspicious "repairs"). A year ago: Put truck in shop for maint issues - these were resolved, but new issues c More

by brett_cgb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
fleet service manager
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