San Tan Ford - Service Center

Very poor service On 3/12/18 I made an appointment to have my new truck serviced, I was assured that it would require no more than 1 hour. The appointment was for 5:00p On 3/12/18 I made an appointment to have my new truck serviced, I was assured that it would require no more than 1 hour. The appointment was for 5:00pm on 3/13/18. I showed up at 4:45 and when I told Zachary that I wanted it washed also he told me that it may take 1-1/2 hours. At 6:45 when I asked Zachary when my truck would be ready he said they just had to top off the DEF and it would be right out. After 30 more minutes Zachary was too busy to deal with me so another employee brought me an invoice for what was supposed to be a free oil change. I had to then wait to get that straightened out. They charged me $36 dollars for 2 gallons of DEF. and my truck never got washed. I guess spending $ 70,000.00 at SanTan ford doesn’t rate any descent costumer service. Therefore I won’t return nor would I recommend anyone else go there More

Service Writer Lied Service Writer repeatedly told me he was fixing one part. I even called him over to the cashier to show me and explain what part he replaced. Once it Service Writer repeatedly told me he was fixing one part. I even called him over to the cashier to show me and explain what part he replaced. Once it did not fix my issue they back peddled and said it was a misunderstanding. Now they want me to pay additional cost to repair my vehicle and will not refund me on the previous lied about problem so i can go elsewhere. More

Garbage Service Departmet I had the unfortunate experience of working with this dealership. I purchased new a 2017 Mustang GT Premium with Performance Package from them. Afte I had the unfortunate experience of working with this dealership. I purchased new a 2017 Mustang GT Premium with Performance Package from them. After the break-in, I noticed when I ran the vehicle hard the interior would fill with exhaust gasses. Obviously the incompetent techs were not of any help, as I predicted, but the worst part was absolutely the way that Jesus handled (or rather, didn't handle) the situation. He didn't communicate with me, didn't return calls, didn't engage management when asked to, absolutely the worst customer service experience of my life. He treated me poorly, spoke to me poorly, and in general is not someone that should be interacting with customers at all. I took my vehicle to Courtesy Chevrolet and traded it in on the FAR superior Camaro SS 1LE to resolve the issue. This dealer, the service department, it's management, and Jesus are the reason why I chose to switch brands entirely. Garbage customer service. More

Slow as a snail When they tell you a time to get your oil change done and an hr later you car is sitting in the same spot. where it would have stayed unless I had sa When they tell you a time to get your oil change done and an hr later you car is sitting in the same spot. where it would have stayed unless I had said something? Just saying More

avoid this place, like the plague Purchasing service was great. That's where they earned their 2 stars. As far as service goes, horrible. Every time we take our vehicle their for t Purchasing service was great. That's where they earned their 2 stars. As far as service goes, horrible. Every time we take our vehicle their for the maintenance oil change, it takes forever, they don't call to let you know that the cars ready or anything. The most recent time, we took our car in at 8:45a, received a call at 2:30p, letting us know the car was ready (standard oil change and electric issue with the backup camera). We get there at 3:40p and we're told they misinformed us, but the car still needed an oil change, that it would take 15-20 mins. We go to the waiting area and I see a car in the lot, that looks like ours. Check out the license plate, sure enough, it's ours. Ask the clerk what's going on, they go to the service person, who then goes to the mechanic and he takes our car in... at this point, no word to us abt why it's taken so long or even an apology. Best part, they scratched up the drivers side door and claimed they didn't. edited & added additional info 07/24/17: Our car was at San Tan Ford for 27 days in June/July. The back driver tire was worn out in the middle, to the point that the metal ribbing was showing through. We brought the car in, they told us we were doing peel outs (on one tire) and that it was basically our fault. Brought it in to have the tires replaced and they finally accepted their mistake. Transmission, clutch and alignment were all faulty. After 27 days, we got the car back and now our car is magically drifting/pulling to the left. We took it back to San Tan Ford, the foreman and the service manager both saw the video taken by our front view camera, drove the car, acknowledged that it is pulling to the left, but said there's nothing they can do about it, because they can't identify any issues. So now we are stuck, with a car that has a warranty, that is drifting to the left and they refuse to work on it. My review will now go to corporate, as well as whatever site I can post it on. More

Went for service walked out with a new car I was in for a regular service and was just browsing the showroom and a very knowledgeable and friendly salesperson approached asking if I needed any I was in for a regular service and was just browsing the showroom and a very knowledgeable and friendly salesperson approached asking if I needed any assistance. We started discussing the new models and the fact I had and older model in for service and it was needing some repairs and I was going to have it paid off in 9 months or less. With no pressure they asked if I wanted to test a new model and the fact that I could get new upgraded model for a nominal price increase in my current payment. I walked out with a new car (My first ever new car at 60 no less). I'm a very satisfied customer of San Tan Ford and would recommend them to everyone for sales and service. More

Took old car in for service left with new car. The customer service was outstanding! The sales rep went out of his way to find a car that had all the features I needed. I wasn't planning on getting The customer service was outstanding! The sales rep went out of his way to find a car that had all the features I needed. I wasn't planning on getting a new car but with rebates, financing, and trade in i was able to get a good dependable SUV. All my questions were answered and was in and our in no time. More

Worst Experience with a Dealer Ever The WORST experience I have ever had at a dealership. I received a few letters in the mail about an airbag recall on my 2010 Mustang and it recommende The WORST experience I have ever had at a dealership. I received a few letters in the mail about an airbag recall on my 2010 Mustang and it recommended I contact a local dealer to setup the free service. My car has some aftermarket components and I've been fooled into San Tan Ford's scammy service department tricks in the past so I wanted to be super up-front and clear when I brought my vehicle in this time. I called ahead to setup a service appointment and let the girl on the phone know that my vehicle has aftermarket airbag suspension and a supercharger. She assured me that since they are a Roush dealer that they work with aftermarket components all the time and that my vehicle would be fully covered since this a national Ford recall for the airbag. When I dropped off the vehicle my service adviser Robert Pence didn't walk around the vehicle and take note of any damage, like I had been used to having done in the past. I was very thorough and clear with how the airbag suspension works with the controller and that the wheels cannot turn more than 90% as the over sized tires will hit the side skirts. The next day I got the call that my vehicle was done and headed down to pick it up. Robert told me to head over to cashier to sign the paperwork and I'd be all set. I took a look at the paperwork and noticed that they wanted me to sign saying I'm picking up the vehicle in satisfactory condition even though I had not seen the work that had been completed on the car yet. I asked the cashier to have the vehicle brought up so that I could check everything out before signing. The employee that went and retrieved the vehicle came flying up into the service bay, definitely faster than he should have been and when he pulled the vehicle into the spot in front of me he didn't have the car's suspension aired up enough, and ended up breaking both my front fenders and then ripping my side skirt off of the vehicle. I was in shock to watch my vehicle incur such damage not even five feet away from me. The employee got out of the vehicle and took a look at what had happened and didn't even say a word to me. No apology or anything. Robert was called out from his desk and he then involved his manager Leslie. They both came out and assured me that they would get everything taken care of. Robert took a little plastic clip and pushed my broken side skirt back into place and told me it would be totally fine to drive home. He said to email him all the information for the aftermarket fender and side skirt and that he'd handle it. The following business day I headed down to a collision body shop in Tempe to have an estimate invoice created. I emailed Robert that night with all the information and the invoice. He replied the next day letting me know that I would need to get an estimate from Southwest Collision Center since that's a shop that they deal with. If I would have known this the day before I would've went there first! I then had to drive me vehicle back out to Tempe and take a half a day off of work to get another estimate for Robert. This body shop was nearly an hour away from my house. Once I submitted this new invoice Robert let me know he would talk to his manager Leslie and get back to me. The next day he emailed me letting me know that I could bring the car down to Southwest to be repaired. I then called Leslie let her know I did not feel comfortable dropping the car off anywhere based on what had happened at the dealership and that I simply wanted the amount of money it was going to cost and that I would go through a trusted shop or simply do the work myself, she was outraged that I did not want to go through Southwest and even yelled at me on the phone telling me that I had inflated the estimate invoices. I had to talk to her manager John since she was extremely unprofessional. He was also extremely hesitant to not have me go through their body shop. I'm sure they get some massive kick-back from Southwest and that's why they wanted me to go through them. John told me the only way he would send me a check is if it was for less than half of what the quote was for since he "knew he could get it done cheaper" as his dealership. Which is something you never want to hear when it involves your pride and joy that you built. To have someone just let you know that they can fix the damage that they did cheaply. I have never felt so disrespected in my life. This is a dealership who's website even states "Our service center provides you with a no-hassle Ford service experience and our professional staff". I can't find one true piece of that statement with San Tan. Do yourself a favor and find a service center that knows how to treat a customer, and if they do ever mess anything up they actually take some accountability and ensure the issue is resolved promptly and correctly. More

Broken promises Took my truck in for a small concern. I was told it would be handled by 1:00. No call back so I called them. Was told it was being looked at right the Took my truck in for a small concern. I was told it would be handled by 1:00. No call back so I called them. Was told it was being looked at right then. I get a call right before 5:00 and am told that they just looked at it but will have to call the dealer line tomorrow . I'm not sure they have even looked at it yet. Huge inconvenience and I felt like I was being get a line of bull. Never again. !! More