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81 Reviews of San Tan Ford - Service Center
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March 02, 2019
3 hour wait Had an appointment for an oil change and it took 3 hours. If I don’t walk to the front desk it would have taken longer. Not only that my Rep left for Had an appointment for an oil change and it took 3 hours. If I don’t walk to the front desk it would have taken longer. Not only that my Rep left for the day and the desk clerk found my keys on his desk. Ugggh! 3 hours now I’m just waiting to see what they screwed up which would force me to go back in. No Thank you!! More
by Meme
Employees Worked With
Brandon schooner
October 27, 2018
Totally satisfied! Went in to have my 2014 escape serviced & left with a 2018 escape se upgrade!! Pam was fantastic & did a great job. The finance agent also was quick w Went in to have my 2014 escape serviced & left with a 2018 escape se upgrade!! Pam was fantastic & did a great job. The finance agent also was quick with the numbers and made sure we stuck to our budget. This dealership is the best !!! More
by Super satisfied!!
Employees Worked With
Pamela Moats
July 09, 2018
A JOKE Well first they rebuilt my transmission in my flex. The experience was horrible, service advisor had a lack of customer experience and never told me w Well first they rebuilt my transmission in my flex. The experience was horrible, service advisor had a lack of customer experience and never told me what was going on. Then they try and ding me for a dent on our rental that was there already. Well 1 month after my transmission blew again. Sent to Peoria ford who called me day after to say the front seal was installed incorrectly. They will have to remove and rebuild it again. Good thing for warranty. I advise anyone to find another dealership. More
by WIlliam
Employees Worked With
John doe
June 06, 2018
Do not allow them to trick you! Went for service on old car was approached to trade &get a new car 20days later told they can't Finance at the deal offered Went for service on old car was approached to trade &get a new car 20days later told they can't Finance at the deal offered More
by Prettibrown
Employees Worked With
JD Denton, Ken, Andrew , Katie Fisher
May 28, 2018
San Tan Ford - The best place to buy your car! From the moment I stepped into the dealership to make arrangements for an oil change, of which I did not have an appointment, I experienced excellent From the moment I stepped into the dealership to make arrangements for an oil change, of which I did not have an appointment, I experienced excellent customer service skills from everybody I came into contact with. Mr. Jeff Ochs, Manager Internet Sales, did an outstanding job getting the right 2018 Ford Escape I wanted, setting up the test drive, and negotiated a price that I was compatible with. WOW!! Needless to say the excellent customer service skills didn’t stop there. Jeff Ochs then introduced me to Mr.Ted Steer, Finance Manager. Mr. Steer was so very easy to talk to. He had all of my financial values / calculations in order and the documentation prepared quickly. He had everything complete within about 15 minutes. I so appreciated his insights. What a neat guy. In the mean-time Jeff Ochs was absolutely fantastic! He went above and beyond. I have Parkinson's and it was very warm out, he took it upon himself and moved everything from my 2015 Ford Escape into my new 2018 Ford Escape. He put everything in the same exact place in the new car. All I can say is WOW!! He even remember the sunglasses. I was so impressed. San Tan Ford is a great place to buy your car. I know -- this is my third one! More
by WildBill0831
May 25, 2018
Amazing Jeff Ochs really went above and beyond to correct a previous bad experience I had. Ford got themselves a great guy in Jeff and a lifelong customer in Jeff Ochs really went above and beyond to correct a previous bad experience I had. Ford got themselves a great guy in Jeff and a lifelong customer in me. More
by ProfitAZ
Employees Worked With
May 06, 2018
Great place. They have great customer service. All employees that work there go out of their way to help you. They really strive to make your experience great and They have great customer service. All employees that work there go out of their way to help you. They really strive to make your experience great and get you into the vehicle you want. I highly recommend this dealership. More
by Roxanne L
Employees Worked With
April 24, 2018
Platinum Proud I stopped at San Tan Ford to get an oil change for my 2015 F150 before heading home to Minnesota. As soon as I pulled in my salesman, Jeff Ochs, compl I stopped at San Tan Ford to get an oil change for my 2015 F150 before heading home to Minnesota. As soon as I pulled in my salesman, Jeff Ochs, complemented my truck. He went on to say that there was a new program that had San Tan Ford giving ‘stupid’ money for trucks like mine. I asked him what constitutes ‘stupid money’. He told me we have to find a new truck for you first. It was a pleasure working with Jeff as we searched San Tans inventory. An hour and a half later as we were about to give up we found my 2018 Platinum F150. I had a Lariot and that’s what we started out looking for. After seeing this Platinum and hearing how much I could get for my 2015 I was sold. Jeff did an exceptional job from start to finish and I look forward to working with him again. I recently purchased a house in San Tan Valley and I have found my Ford dealer. It was a great day and I love my Platinum F150 More
by Fredin, Randy 57
Employees Worked With
April 13, 2018
2018 F-150 Platinum We brought my husbands black 2016 F-150 platinum in to be serviced and ended up trading it in for a 2018 F-150 platinum in pearl white. Our salesman w We brought my husbands black 2016 F-150 platinum in to be serviced and ended up trading it in for a 2018 F-150 platinum in pearl white. Our salesman was kind, knowledgeable and easy going. No high pressure sales. Everything was straight forward and an easy process. We would recommend San Tan Ford. More
by pshores
Employees Worked With
March 29, 2018
Lengthy., Everytime I come in to get an oil change or something done it takes way too long. I made an appointment and people who were just walking in were getti Everytime I come in to get an oil change or something done it takes way too long. I made an appointment and people who were just walking in were getting done faster than I was. Go somewhere else. More
by carguy123
Employees Worked With
Matt
