San Tan Ford - Service Center

Refused to walk in oil change. I bought the truck from them and also refused performing the safety recalls I have on my truck! At least the Earnhardts actually care about their customers unlike San Tan Fo them and also refused performing the safety recalls I have on my truck! At least the Earnhardts actually care about their customers unlike San Tan Ford More

From the bad reviews, it sounds like you need to hire my son in law as your next service manager. He's been a Ford Service/ Parts Manager for 30 years. He's moving up to Arizona soon. Write back if you're i son in law as your next service manager. He's been a Ford Service/ Parts Manager for 30 years. He's moving up to Arizona soon. Write back if you're interested. More

Bought a Certified Pre Owned Ford Focus less than less than 2 years ago, it only had 1 owner and around 90,000 miles and consistently serviced at this dealership so I figured it would last at least 4 year than 2 years ago, it only had 1 owner and around 90,000 miles and consistently serviced at this dealership so I figured it would last at least 4 years to get my daughter thru high school and some college...so wrong. In the last two months the service dept has recommended more than $3000 worth of repairs that’s almost the worth of the car so at this point we have to let it go. So disappointed not necessarily in the dealer staff but in the actual product. Never buying another focus again, should have gone with a Honda we never have problems with our used Honda’s but the car was cheap, I guess you get what you pay for. More

When you bought a bad Vroom vehicle San Tan has been our family's dealer of choice for Service since 2011. Recently we went rogue and purchased a 2018 Ford Explorer Limited from Vroom.co San Tan has been our family's dealer of choice for Service since 2011. Recently we went rogue and purchased a 2018 Ford Explorer Limited from Vroom.com (yes, I know, dumb). Upon delivery we noticed a few things that weren't right with the body and took it to San Tan Service for an inspection during our "7-day test drive" period, where they confirmed there appeared to be body work to the vehicle that Vroom.com did not disclosed to us. So we returned the Vroom.com Explorer...enter our favorite team who saw an opportunity and seized it. There was a 2017 Ford Explorer Limited that San Tan Used Cars just acquired and they took us right to it (intake writing still on the windshield and not yet detailed). We were interested so they put it at the front of the line for their internal inspection. They were able to certify it and within a week we were driving our Certified Pre-Owned 2017 Ford Explorer Limited!! That was out 4th purchase at San Tan (3 used, 1 new)...never going rogue again! Thanks to Eric and Anthony in Service and John and Cameron in Sales. You guys are quite the team! More

Customer Service After being a customer for over 11 years and spending close to $200,000.00 dollars in new car purchases and 7 years of service and repairs they though After being a customer for over 11 years and spending close to $200,000.00 dollars in new car purchases and 7 years of service and repairs they thought swollen lug nuts, that should be covered by Ford should be replaced by me for $160.00. It seems to me that if you sell a product that you should back the product you sell. I have only 28000 on my vehicle and if they know they have a problem that they should back what they sell. As of today they have lost a customer and at the end of the day it won't be a big hit to them but like the fact that I will be taking some revenue from them. More

If I could rate any lower I would. I purchased my super duty diesel truck in 2011 from San Tan Ford. I stopped using them when the service manager fought me on batteries that burned up I purchased my super duty diesel truck in 2011 from San Tan Ford. I stopped using them when the service manager fought me on batteries that burned up in the first year. I had an extended warranty and a service maintenance with them also. Every time i took it in for an oil change and inspection they were supposed to fill the def fluid also. I realized they weren't doing the full maintenance and not filling the def, wiper reservoir, and tire pressure check. this was another reason to quit using them. I recently took the truck in to have the serpentine belt replaced and was quoted 1 hour and the belt. After taking the truck in and waiting for over an hour, the service manager said the quote was wrong and it would take over 3 hours and I would have to make another appointment. I also had a quote from Larry Miller Ford, and Horn Ford in Apache Junction for the same time quote. I ended up going to a small shop and paid the same as the original quote from all three Ford Dealers and they did the work right then. I am now going to drive more than 50 miles to Sanderson Ford for a diagnosis on another issue. I have heard good about them and am going to try them. I will never go to San Tan Ford again and will tell everyone who asks about them to steer clear. More