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81 Reviews of San Tan Ford - Service Center
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May 19, 2023
Service assistant, Eric Thompson was fantastic! He was professional and kept me apprised of the service progress on my vehicle. Took time to explain repairs in detail. Well done Eric! He was professional and kept me apprised of the service progress on my vehicle. Took time to explain repairs in detail. Well done Eric! More
by Jefe68
Employees Worked With
Eric Thompson Service Dept
April 06, 2023
All my past experiences have been great. This one was rated only a four as my advisor was to get back to me regarding the rating on my brakes. To date I have not heard a thing. Very disappoi This one was rated only a four as my advisor was to get back to me regarding the rating on my brakes. To date I have not heard a thing. Very disappointing More
by Anita Lewis
Employees Worked With
Service advisor
February 13, 2023
My Bronco has been in this dealership a few times and the one thing that they were trying to fix was my water reservoir it is still not working on my Bronco. I bought it from them I would like to have it ser one thing that they were trying to fix was my water reservoir it is still not working on my Bronco. I bought it from them I would like to have it serviced and all the repairs that were necessary when I purchased it and I'm still waiting I have dealt with multiple people multiple times. I don't even know what to do anymore. I have saved money this is the car I wanted I got to a point to where I could get it and now I don't even want it. Unbelievable unnecessary unprofessional terrible terrible service. More
by ritaowen2077
Employees Worked With
Jeff
February 02, 2023
So far have been honest and competent. The issue is with Ford itself in that they are low on pretty much all parts. This affects the dealer's ability to perform diagnosis and repairs in an The issue is with Ford itself in that they are low on pretty much all parts. This affects the dealer's ability to perform diagnosis and repairs in any acceptable amount of time (took 10 days to diagnose and fix a warranty related issue). Ford needs to solve their supply chain issues ASAP. More
by btinternet
Employees Worked With
July 26, 2022
San Tan service has gone from bad to worse. Been using San Tan for my service needs for4 years and have seen a steady decline in this service department. The manager told me the service decli Been using San Tan for my service needs for4 years and have seen a steady decline in this service department. The manager told me the service decline was due to Covid and the labor market. She told me they have to put up with bad service advisors and technicians because "they can't find help, so we have to keep everyone regardless of their work ethic". Good for you San Tan wish you luck as this economy gets worse and the only thing that will keep you going is service. More
by Budman36
Employees Worked With
July 01, 2022
Erica Cebreros went above and beyond to make our experience amazing. She did everything she could to make us happy, she listened to our concerns and was always there to answer any questions we had. experience amazing. She did everything she could to make us happy, she listened to our concerns and was always there to answer any questions we had. Thanks to Erica we now are very proud owners of a beautiful Ford F-150. Erica you rock!!! Happy customers!!! More
by anapino81
Employees Worked With
May 06, 2022
Service here can not be any worse. My truck is still under the power train warranty and started knocking. They tell me I need a new motor and they can't warranty it because they found My truck is still under the power train warranty and started knocking. They tell me I need a new motor and they can't warranty it because they found a piece of metal in the engine they can't identify. This truck has 55k miles and has been babied. Because they can't identify the foreign object (it's been basically forged in the combustion chamber) I guess they don't want to cover it and expect me to pay for it. James Rubio my service advisor accused me of installing an after market part and causing the damage. I showed him proof the part was installed 9k miles ago and would not have caused that type of metal or damage inside the motor. They can't identify where the metal came from or how it got into the combustion chamber but after contacting the service manager and filing a complaint with the AZ attorney general, they are trying to get Ford warranty to cover it. We shall see what happens but so far I wish I would have went to another dealer.y experience has been horrible, stressful, and quite frankly irritating that won't cover it when they should. More
by todd m
Employees Worked With
Jes Rubio, Leslie Martin
January 21, 2022
I previously had a service issue which was escalated to a true gentleman! It took me several months to get the information back to them, and incredibly Mike remembered me and the issue! He immediately re true gentleman! It took me several months to get the information back to them, and incredibly Mike remembered me and the issue! He immediately rectified the issue! I am thrilled with the service and recovery! Looking forward to using their services and buying my next car there! More
by Michael C
Employees Worked With
January 18, 2022
Refused to walk in oil change. I bought the truck from them and also refused performing the safety recalls I have on my truck! At least the Earnhardts actually care about their customers unlike San Tan Fo them and also refused performing the safety recalls I have on my truck! At least the Earnhardts actually care about their customers unlike San Tan Ford More
by Michaeldonaldson1978
Employees Worked With
