San Tan Ford - Service Center

Possible miss-diagnosis of the source of an oil leak may have cost me hundreds of dollars. Every other service has been completed with no issues. The staff has always been friendly, attentive, and great t have cost me hundreds of dollars. Every other service has been completed with no issues. The staff has always been friendly, attentive, and great to work with. More

San Tan Ford use to be the premier Ford dealer in Arizona, and had a superb serve center, but alas like everything else today, it has fallen way short. I have been a loyal customer since we bough Arizona, and had a superb serve center, but alas like everything else today, it has fallen way short. I have been a loyal customer since we bought both our vehicle for tm them, however they have recently resorted to bait and switch tactics to get our service. Recently they sent me a e-mail coupons for an Oil change and multipoint inspection, tie rotation, etc, with my vehicle model identified on the e-mail and my VIN, so I know it was not a mistake, however the day I brought my vehicle in they service manager claimed they could not honor it because it was cost more just for the oil. I paid the larger fees and was pleasant, but was furious inside. I could not help but think they are so dishonest and made me think about all the other things I had asked them to do for my truck over the years (well over $10k worth of effort) and what they lied about them and what they ripped me off on in those previous visits. Proud sponsors of the Cardinals??? More

The service manager was good to me but the tech did a poor job by leaving the oil cap off. Simple mistake but unacceptable. poor job by leaving the oil cap off. Simple mistake but unacceptable. More

As the local Ford dealer they not only represent themselves as a dealer and service center, they represent Ford Motor Company as a whole. Long story long, we had to sell our 2016 Ford Fusion with 69 themselves as a dealer and service center, they represent Ford Motor Company as a whole. Long story long, we had to sell our 2016 Ford Fusion with 69,096 miles on it for $1200.00 to a wholesale "junker" company today due to a vavle failure causing a need for a complete engine replacement. We replacement the engine via our extended warranty (purchased with the new car) due to a known problem with the 1.5 Eco Boost engine the Ford Motor Company issued a service bulletin on a little over 2 years ago at 55,000 miles. The car was purchased new from San Tan Ford. During the whole process we had zero support from San Tan Ford or Ford Motor Company and was told all along this will be an out of pocket expense, $9,000.00! I will never service another vehicle at San Tan Ford, I have had 3 Ford F150's for work trucks, and put 1000 miles per week on them, and we will never buy a new Ford vehicld again even though our family has been buying Fords in AZ and WI for over 50 years. I have never been more frustrated with a 100% paid of vehicle thinking you will use it for 3-5 more years only to sell it for $1200.00, where in good working order we could sell it for $12,000.00 based on current miles. More

This dealership has the best Service Manager (Mike Peak) I've have ever dealt with. I've have ever dealt with. More

Very good service and treatment. I was always informed of the process of work on the vehicle. One of the biggest and clean waiting area of most dealerships. I highly recommend San Ta I was always informed of the process of work on the vehicle. One of the biggest and clean waiting area of most dealerships. I highly recommend San Tan Ford. More

service was excellent as always. requiring a 15 word minimum to complete survey is xx requiring a 15 word minimum to complete survey is xx More

Courteous Personnel,Ashley and Eric kept me up to date till I picked up vehicle, it was washed till I picked up vehicle, it was washed More

Enjoyed working with Zachary, my service advisor. Knowledgeable and listen to my concerns. He is definitively a keeper! Knowledgeable and listen to my concerns. He is definitively a keeper! More