San Tan Ford - Service Center

I had an outstanding experience at San Tan Ford, and it was all thanks to Colby Ward! From the moment I walked in, Colby made me feel like a priority. He was incredibly personable, taking the time to under was all thanks to Colby Ward! From the moment I walked in, Colby made me feel like a priority. He was incredibly personable, taking the time to understand exactly what I was looking for and ensuring I was comfortable throughout the entire process. What stood out the most was Colby’s attention to detail and his commitment to keeping me informed every step of the way. He made what can sometimes be a stressful process smooth and enjoyable. I truly felt taken care of from start to finish. If you’re looking for a dealership that values customer service and professionalism, San Tan Ford is the place to go—just make sure you ask for Colby Ward! He’ll make sure you leave feeling confident and happy with your decision. Five stars all the way! More

This dealership is one of the best. Their staff is well informed and efficient. Their service is quick and done with a smile. You leave with a great feeling, and also knowing that every Their staff is well informed and efficient. Their service is quick and done with a smile. You leave with a great feeling, and also knowing that everything was done correctly. You always know ahead of time the costs involved. Michael Peek has been my go-to guy. More

I have been here 2 hours to get a new key fob. It's going to be another 20 min per service lady. I will never return to this dealership. 2. 5 hours to program a chip into a key fob is outrageous t It's going to be another 20 min per service lady. I will never return to this dealership. 2. 5 hours to program a chip into a key fob is outrageous to have a customer subject to basic kidnapping. T. Potts More

top shelf service from tech who came to my house to update software after recall notice update software after recall notice More

Everyone here in sales is great, but the second your car needs service or maintenance prepare to be ignored. needs service or maintenance prepare to be ignored. More

For the 2nd time in 3 visits to San Tan Ford Service Center, I received my vehicle with grease all over the driver floor mat, carpet, side rail. They no longer put down paper mats to protect the carpet Center, I received my vehicle with grease all over the driver floor mat, carpet, side rail. They no longer put down paper mats to protect the carpet in the vehicle. The first time, 1 year ago, when i got my car back from servicing, I didnt' complain. I had to get new floor mats and scrub the grease out of the carpet. the next time i asked that they put paper mats down to protect the carpet. This next time, today, I forgot to ask them to put paper floor mats down. And my floor mat and carpet and side rails are covered in grease. I don't understand how they can get away with this and I cannot find a manger name to complain to. Anyone know who the service manager is that I can call or write to? More

I had to take my car back into San Tan after they replaced my front and rear brakes and did a brake fluid flush, because 2 weeks later my brake fluid light came on, turns out they stripped a screw or replaced my front and rear brakes and did a brake fluid flush, because 2 weeks later my brake fluid light came on, turns out they stripped a screw or so they say and that is where it was leaking. During the repair of this, they ran my car through the car wash and when I picked up there was a huge crack in the windshield. They claim to not be responsible because they washed the car as a curtesy and they have a sign that say they are not responsible for windshield cracks, UGH. More

I had a few troubles with my Lincoln Continental. James was my service advisor. He did an excellent job working with the insurance to get all my issues addressed. I would happily recommend San Tan Fo James was my service advisor. He did an excellent job working with the insurance to get all my issues addressed. I would happily recommend San Tan Ford for all your service needs. More

The service was exceptional. The advisor explained the issue and the solution. I was also given the ET (estimated time vehicle would be ready) and the cost. Exceptional Se The advisor explained the issue and the solution. I was also given the ET (estimated time vehicle would be ready) and the cost. Exceptional Service Kyle More

This review is for the Service Department at San Tan Ford. I had the most wonderful experience and I want to let everyone know! Joshua Bash is my Service Advisor. He is WONDERFUL!!! I have brought Ford. I had the most wonderful experience and I want to let everyone know! Joshua Bash is my Service Advisor. He is WONDERFUL!!! I have brought my cars to San Tan Ford since you opened in 2007. I currently had a 2013 Ford Edge. It is my second 2013 Ford Edge. San Tan Ford did all the service on my first Edge, and you have been servicing my current Edge since I purchased it. Over the last 4 years I have had several surgeries on my left foot and ankle. In December of 2023 I had a total ankle replacement surgery. I have been non-weight bearing since. I have been stuck in my home for a few months now. Josh was aware of all of this since I have been bringing my car to him for so long. I called him and told him I needed to schedule an oil change and basic service. I told him that I was going to have a tough time bringing the car to him because I have to keep my foot and ankle elevated. Before I said anything else Josh told me that he would have someone come and pick up my car and drive it to get the service done. He then explained that the normal work would be done and if there were any additional concerns, he would contact me to see if I wanted to get the additional work done. I asked Josh how much this service costs and to my shock, he said NOTHING AT ALL! I literally started crying I was so grateful for this to be offered! I told him I would absolutely want to take advantage of this offer. He sent a very nice young man to pick up my car and he drove it to get the service completed. Josh contacted me and said that it was time to get the transmission flushed. As well he told me that the battery was leaking. I approved the transmission flush and told him that I thought that the battery was still under warranty at Auto Zone. He did the trans flush and then had the car delivered back to me. I paid Customer Service over the phone. It was so easy! Another nice young man delivered my car back to me and it was even washed when he brought it back. I looked into the issue with the battery and realized that this was the second time in 3 years that the battery was leaking. I called Josh back and told him I wanted to get the battery from Ford, that I was finished with Auto Zone. I told Josh that I trusted Ford more and wanted to schedule my car to have the battery changed. I asked him if we could schedule the same service where they pick up my car, do the service and then return it to me. I felt bad that I was already asking for the service again. Josh was so accommodating, so kind and so very nice. He assured me that it was no problem at all. A few days later they picked up my car, replaced the battery and then returned it to me. Once again, I paid Customer Service over the phone. And yes, the car was washed again. This was above and beyond customer service! The reason that I decided to get the battery from Ford is the service that Josh provided. He is truly an asset to San Tan Ford. I am one very loyal, very pleased and happy customer for life! Thank you so very much for offering this amazing service and thank you for having great associates like Joshua Bash! More