San Tan Ford

Went to San Tan Ford, 45 miles from our home, on Sat 4/11/09 to look at a used car they had advertised online. Met with a salesman named John "Red" Baran. Test drove the car & explained that we would 4/11/09 to look at a used car they had advertised online. Met with a salesman named John "Red" Baran. Test drove the car & explained that we would be paying cash. Car was nice & met our needs. There were concerns that I wanted my mechanic to look at. I asked Red if I can take the car to my mechanic. He assured me that would be no problem. He would just put dealer plates on & we can have it checked. He asked that I call him on Monday & we can set it up. He confirmed with his manager that it would be ok. I shook hands with Red & his manager before leaving the dealership. On Mon, 4/13/09, I called Red. I explained that I would like to take the car to my mechanic as we discussed on Saturday. He said he would be at the dealership at 1pm. I arrived at San Tan Ford around 1:10PM. He recognized me & we went inside. He asked if I wanted to take another test drive, & I explained that as I had told him on the phone, I was here to take the car to my mechanic. I would be leaving my 08 Honda Odyssey there while I did this. Red said he would have to ask his manager. He says that the Manager will only let me take the car if he runs a credit report on me. This was not acceptable & contrary to what I had been told at this dealership on Sat as well as what I had experienced at other dealerships. I told this to Red & he went back to his manager. He came back & explained that the manager insisted that was the only way he would let me take the car. He also stated that they could sell the car to me and stipulate in the contract that I could return it if my mechanic did not approve. So basically, this dealership, the salesperson, and his manager LIED to me on numerous occasions in order to have me come back to the dealership with no intention to follow through on what they had told me. I left. I wasted over 2.5 hours of my time & 90 miles worth of gas and depreciation on my car. This is unacceptable and a VERY bad way to serve potential customers. More

My car had engine check lite on. Code indicated cyl 1 misfire. Have hesitation and stalling problem. They said it was the battery. Put new battery in and still have same problems. Put old battery on sons misfire. Have hesitation and stalling problem. They said it was the battery. Put new battery in and still have same problems. Put old battery on sons car, working fine. Brought back again with misfire, stalling, and rough idle, they said they made adjustments. Still have same problem. Brought car back again with engine check lite on and cyl 7 misfire code. They replaced cyl 7 COP. Then I found out there are TSB on the problem and it was so bad with other models that warranties were extended. They knew about these problems and let be bring the car back 3 times and had to pay over $350.00 last time for what amounted to a spark plug change for 1 cylinder. You have to give then credit, they know how to make money because my car still has rough idle and stalling problem. I learned my lesson, I'll take the car to a recommended local neighborhood garage. A month ago I asked to see a fartory representative, and still no word. More

This dealorship deals in high pressure sales and other trick techniques to get you to purchase a car. The staff I worked w/ were socially appropriate and glad to help- until I decided to take some time to trick techniques to get you to purchase a car. The staff I worked w/ were socially appropriate and glad to help- until I decided to take some time to think over the deal they were offering. At that point one of the staff members tried to bully me into buying the car. He was very inappropriate. When it came down to reviewing the deal they were offering it just seemed off. I ended up going to Avondale Toyota and bought a car- very easy- straight forward, no games and no hassle. More

We requested price quotes on a new 2008 Edge from several ford dealers in the Phoenix and East Valley area using the Internet. San Tan ford was by far the most responsive and gave us a great price on severa ford dealers in the Phoenix and East Valley area using the Internet. San Tan ford was by far the most responsive and gave us a great price on several new Edge's they had in stock. When we visited the dealership we were introduced to Chris Guerrero, the owner. Chris was very genuine and none of his people were high pressure or deceitful like some of the people we had run into at other dealerships. Chris let me and my wife drive the new Edge we were most interested in over the weekend and on Monday we went back to the store and completed the paperwork. The whole experience was really the best we have ever benn treated by any car dealer... I have been buying cars for over 34 years and am not inexperienced. San Tan ford is the type of dealership people should buy their cars from because Chris Guerrero runs a first class customer focused operation. The facilities are brand new and well designed which also makes San Tan a good place to do business with. We highly recommend this dealership and will be going out of our way to recommend the store to our co-workers, neighbors and friends. More