San Tan Ford

I went to to dealership to inquire about a used Ford I went to to dealership to inquire about a used Ford Escape. I met sales associate: James Schuffert. What I found was the most pleasant and frien I went to to dealership to inquire about a used Ford Escape. I met sales associate: James Schuffert. What I found was the most pleasant and friendly car buying experience that I ever had in my 38 years of driving and buying cars. I NEVER felt pressured, was extended the UTMOST in courtesy and respect. As I sat at the sales table, EVERY employee that passed by me said,"Good morning" and asked me if I needed anything. I did NOT get the usual "Dealership Dance" where you start with the salesman who hands you off to another guy, then another guy etc. and by the time your are done, you are so frustrated, tired ans wish you never set foot in the door. When you do finally get to leave as they are locking up for the night, you feel like you just got "Chumped". I NEVER felt that at San Tan Ford. I would highly recommend you giving San Tan your business. I will recommend them to all my friends. I just wish that they were closer to my house (35 miles away). I would use them for all my service needs. Their motto is "It's all about you". They truly lived up to their motto in dealing with me. Dale More

As a woman, I would never buy a truck or car from your dealership. On several occasions I have come out to test drive the Ford F-350 Dually Diesel. One time in particular I was with my Man Friend. I re dealership. On several occasions I have come out to test drive the Ford F-350 Dually Diesel. One time in particular I was with my Man Friend. I requested the sales person and the test drive. Three salesman completely ignored me and only introduced themselves to my man friend. The truck was for me not him. I was the one paying, not him. I was the one already driving a Ford, not him. I was the one that had the horse trailer with living quarters to pull with it, not him. When I attempted to ask questions, the salesman always addressed my man friend. Go take a class on how to treat the women that want to buy vehicles. The surveys will tell you that it is us, the women that make the decision on buying the vehicle. I have bought all my vehicles by myself which included a 2000 Ford F350 Dually Lariat and a 2007 Dodge 3500 Dually. If you want to sell some vehicles, you need to learn more about your customer. Also note, your salesman do not even understand the product they are selling. Grant it, the engine is new this year on the diesels, but they could not even answer basic questions. Also, why is it that your dealership never has any brochures. My final note, which is actually a compliment, is for your service department. They are great, so far for the work completed on my 2004 Ford Explorer Eddie Bauer edition. If you haven't figured it out yet, I buy all the bells and whistles on my vehicles if the salesman respect me and can treat me like a good customer, as I am. More

WORST EXPERIENCE OF MY LIFE! THEY LIED, DAMAGED THE VEHICLE, VEHICLE DID NOT COME WITH AN OPTION THEY PROMISED. THEY WERE RUDE, CONDESINING, TRIED TO FORCE ME INTO A CAR I DID NOT WANT, EVEN GOING TO VEHICLE, VEHICLE DID NOT COME WITH AN OPTION THEY PROMISED. THEY WERE RUDE, CONDESINING, TRIED TO FORCE ME INTO A CAR I DID NOT WANT, EVEN GOING TO FAR AS TO PARK THE VEHICLE IN MY DRIVEWAY WHEN I WOULD NOT TAKE DELIVERY. I WOULD NEVER RECOMMEND THIS DEALERSHIP. More

We pulled up to the service drive and there was one other vehicle there (should have been the first red flag). We moved recently and our usual dealership that we love (Earnhardt's) was a little out of the w vehicle there (should have been the first red flag). We moved recently and our usual dealership that we love (Earnhardt's) was a little out of the way. But at Earnhardt's they have someone greet you at your car so we assumed that's just how it worked. A couple of people walked by us and we waited for awhile until someone finally came out. He seemed irritated and not happy to see us. We told him the problem we were having. He didn't ask us to show him on the car what we meant, or ask for clarification. He just asked for my name and address and said he'd give me a call. I asked 'dont you need my phone number?' and he said, 'yeah go ahead' so I gave it to him. Then there was an awkward silence. I was waiting for him to check the mileage, walk around the car with me, thank me for coming in, SMILE even? but no, he was waiting for us to leave. So we did. I had a feeling he wouldn't call me when it was done and immediately got a bad feeling about leaving my car there. I called about 5 hours later to ask if my car was done and it was! They didn't call me to let me know this, I had to guess. They ordered the part they needed and said they'd call me when it came in. I called back a couple of days later to check and guess what? It was in! Once again, no phone call from them. Dropped the car off again to get it fixed and they said they'd call me when it was done. I called the next day and STRIKE THREE it was done and I hadn't received a single call once ever from this dealership. I went to pick up my car kind of already knowing that something was going to be wrong. And what a shocker, they ordered and replaced the wrong part in my vehicle. Had the advisor listened or paid any attention to us at all when we originally came in he would know this. Had the technician even looked at what he was replacing, HE would know that he was replacing a part that worked perfectly fine. Can they even do that under warranty? Is Ford paying for their ignorance? Needless to say, we didn't have them order the correct part, we took the car to another dealership. I will never, ever come back to this dealership and, neither will my mom's fusion, my dad's f250, my boyfriends f150 or my grandmother's explorer. More

This is the second service for 2001 Ranger XLT, 3.0L (first was about a year ago, also suspicious "repairs"). A year ago: Put truck in shop for maint issues - these were resolved, but new issues c (first was about a year ago, also suspicious "repairs"). A year ago: Put truck in shop for maint issues - these were resolved, but new issues cropped up each time I took the truck back to the dealer. Prior to the third visit, the starter was operating normally. After the third visit, the starter was screeching when cranking. Having the tools, time, and documentation, I removed the starter to check on the state of the starter gear and flywheel ring gear - both were in perfect condition, and appeared to be operating normally. But I discovered that the battery cable connecting at the starter had mysteriously became loose. The nut was unscrewed about 1/2 down the stud, and the cable was flopping loosely on the stud. (This should never happen - the nut was held in place by a red plastic cover to prevent accidental shorts across the battery. This cover also locks the nut in place.) While the cover was snapped into place onto the nut, the nut had become "loose". Hmmm.... This weekend (8/29/2009): I needed to have some parts replaced and overdue routine service (cabin dome lamp housing, get a quote to replace the tailgate, fuel filter, A/C service, brake service, oil change, oil filter, rotate tires, coolant flush). Most of the routine service seems to have been performed (but I'm taking their word for it). They said they saw dirty hydraulic fluid (power steering), and recommended changing it and the rear differential oil, and transmission fluid (about $500 for diff, tranny, and hyd fluid, seems very high), tires were worn and needed replacement (possibly true, checking this evening). The A/C refrigerant was low (not surprising - first service in 8 years), but the A/C was still working fairly well, and I wanted to keep it that way. They said they found a leak in one of the A/C hoses, and wanted to replace the hose ($480, and they didn't have it in stock). I told them to just add refrigerant ($100) and I would have to budget for the hose later. They didn't have the dome lamp housing ($90), and couldn't find one in the valley. They couldn't provide a complete quote on the tailgate either, but what they did say was in line with online research. I got the truck back, but didn't realize the A/C wasn't working (it did seem warmer than it should have, but I was very hot and sweaty, and couldn't be sure). I had little reason to trust them before this visit, and after I examine the tires and A/C tonight, I may have strong reason to never go back again. More

Took my F150 on for its schedueled oil change and inspection yesterday, boy was i surprised when i got home from work that night and looked it over. First, off both side of the cowling molding are br inspection yesterday, boy was i surprised when i got home from work that night and looked it over. First, off both side of the cowling molding are broken, window molding on driver side is torn off and broken someone stuffed it down to hold it in place like i wouldnt notice. Second, my fender flair on the front driver side is broken, and you can only buy those in sets of four when you need to replace one at the cost of $500. Third, chipped paint at the top of my window and swirl marks in the paint along both sides of the truck. Lastly, greasy finger prints all along the doors and bedsides and grease inside my truck on the leather interior front and rear seats. The very first call i get from them regarding my truck after i dropped it off for its oil change was one saying my oil plug needed to be replaced because it was leaking alot of oil. I found this odd since my truck is garage kept and rarely driven and have never had a spot of oil under it, so im sure that was damaged there. Also truck came back with a lack of power as if it were detuned, rear end loose along with the tail gate. This is not the first time ive had trouble with them. Each time the truck goes in Im working on something they did wrong or cleaning it up. The very first time i had it serviced there my AFE intake was partially disassembled and never put back together, so i had to replace clamps and hose sections on that. They agreed to fix the damage on my truck they consider to "possibly" be their fault but not everything i listed. I would not recommend this dealership to anyone for buying a vehicle or service its been nothing but a nightmare for me with both. More

I went in on an internet price advertised with the number referenced. I called first to confirm how it worked, but when I passed over my driver's lisence to dtest drive it, they ran a credit report apparent referenced. I called first to confirm how it worked, but when I passed over my driver's lisence to dtest drive it, they ran a credit report apparently. The sticker price on the vehicle was well above the internet advertised price on the exact car, they explained it was wrong and the sticker was their price. Bait and switch by 7.000.00 did not sound appealing, ao I said I wasn't interested in their car or deal and left. I called the Az attorney generals office about the fraudulent internet ad. Days later I get a letter saying that they refused my credit application. WHAT????? I have perfect credit and a high score, and never even applied. Terrible, terrible company.....run the other way. More

We looked at the Escape, as we considered trading in our existing car until the Cars for Clunkers program. We didn't drive our "clunker" into the dealership, and since we didn't, our salesperson wouldn't ev existing car until the Cars for Clunkers program. We didn't drive our "clunker" into the dealership, and since we didn't, our salesperson wouldn't even give us a price on the new car. In fact, the sales manager told our salesperson not to "waste his f---ing time with us until we came back with our trade-in." It was amazing they wouldn't even give us a price, because we were the only customers in the entire dealership. Salespeople were talking to each other and had nothing to do. I will never go here again, and I will tell everyone about the poor service we received here. More

from the very begging had problem with them would from the very begging had problem with them would never coming back or recommend buying a new or used car from them bought a car last month from the very begging had problem with them would never coming back or recommend buying a new or used car from them bought a car last month they had my money on time for the new car but for my trade in car NO PAYMENT MADE on time have to call everyone to deal with we are all playing PHONE TAGS til get resolve DONT GO HERE SAN TAN FORD IN MOTORPLEX GILBERT AZ More